Mphasis Customer Service Executive Reviews by 20+ Employees | Rated 3.8/5

What employees say about Mphasis?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

77% employees reported

Flexible timing

50% employees reported

No travel

64% employees reported

View more detailed insights

Gender based rating

3.3

Rated by Women

13 reviews

4.4

Rated by Men

10 reviews

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Top Mentions in Mphasis Customer Service Executive Reviews

29 reviews found

Sort by: Popular

Customer Service Executive in Pune

Full Time

Operations Support Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

2.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 20 Jan 2025

Likes

Cab facility, accurate shift timings, no forcefully work

Skill development - Good
Job security - Good
Company culture - Good

Dislikes

Work environment.its depend on team.

Work satisfaction - Poor

Customer Service Executive in Hyderabad / Secunderabad

Full Time

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 30 Sep 2024

Likes

Overall good company while comparing other companies

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Work-life balance - Good

Dislikes

Problem only with team leaders

Work Details

Work related travel: This is a desk job.

Customer Service Executive in Pune

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Jun 2023

Likes

everything about mphasis is great.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

nothing about mphasis is such that anyone can dislike it.

Customer Service Executive in Pune

Full Time

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 16 Sep 2023

Likes

Nothing

Dislikes

The company is not employe Centris They treat us like donkey

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Pune

Full Time

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 27 Dec 2023

Likes

Employee Centric

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Transport some time

Customer Service Executive in Noida

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 21 Jul 2023

Likes

Working at SMC was good.

Salary - Good
Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Career growth

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive (working remotely)

Full Time

Customer Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Dec 2022

Likes

Good company

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Good company

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City, Travel Within Country.

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Customer Service Executive in Pune

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 14 Jan 2022

Likes

They are not supportive and very bad management. HR and manager don't Give any dam what employee are going through. They want employee to work as they are machine.

Dislikes

They pick any one even if that person has no knowledge how to handle wfm and ask them to rule on employee.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

It's very worst then explaining. They don't give any team outing you will have to pay for everything. Free food was never good it was more dangerous to get food bacteria 🦠🦠

Work timings: Strict Timings

Work related travel: This is a desk job.

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Customer Service Executive in Magarpatta

Full Time

Customer Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 05 Apr 2022

Likes

Supportive colleagues

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

All good

Work Details

awesome

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Pune

IT Support Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 31 May 2022

Likes

Worse just have this much to say

Dislikes

Salary - Poor
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Customer Service Executive in Mumbai

Customer Service Operations Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

4.0

Skill development

4.0

Job security

5.0

Promotions

4.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 06 Aug 2021

Likes

Normal company but full pressure

Skill development - Good
Job security - Good
Promotions - Excellent
Work satisfaction - Good
Work-life balance - Good

Dislikes

Shifted to mangalote

Salary - Poor

Work Details

Normal

Work timings: Strict Timings

Work related travel: This job involves Travel Within Country.

Customer Service Executive in Mangaluru

Insurance Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 23 Mar 2021

Likes

Nothing in Particular

Dislikes

There is a lot of politics and the management doesn’t address our issues.

Salary - Bad
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Pune

Klarna Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 13 Jun 2021

Likes

There security nd management is good

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

It's nothing like everything is good

Customer Service Executive in Bangalore / Bengaluru

CSR & Sustainability Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 09 Nov 2018

Likes

One worst place to join. All are corrupt management. Not secure for ladies. Funckin bunch of loosers are in management.

Dislikes

Blady corrupt management

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Service Executive in Pune

International Voice Process Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

4.0

Job security

2.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 22 Sep 2020

Likes

Work culture was good so was job security

Salary - Good
Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Nothing as such

Promotions - Poor

Work Details

It was excellent

Work timings: Flexible Timings

Work related travel: This is a desk job.

Employee Benefits

Soft skill training

Customer Service Executive in Pune

Back office Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 12 Jul 2018

Likes

There is so much intolerance on the floor... No matter how did you hard work if you have good relationship with manager then you will be appreciated....No appraisal only 5% hike...

Dislikes

Teammates are the only thing I like in this company..

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Pune

Payments Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

3.0

Company culture

5.0

Work-life balance

posted on 29 Jul 2019

Likes

Working with Mphasis was a great experience.Overall work atmosphere was very good. People are very approachable.Many opportunities to grow ,as I was not interested in any growth did not opt for it, however I did get many such opportunities. I have seen people starting as an agent and gradually reaching the level of operation s Manager and Process Head. Timely trainings are given .,which help you to be in line with your client, also the appraisals motivate you to give your best. Everything very professional yet very approachable. I have taken my retirement from this company .Post retirement procedures were also very smooth and without any hazards. I am proud to be an Mphasian and if given a chance would love to again work for Mphasis....Read More

Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Work-life balance - Excellent

Work Details

My job was slightly different from others I was the only person handling the disputes.It was very challenging job.I had to look after the billing disputes, where people use to be frustrated about their dues. I enjoyed sorting these cases.

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive

it Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 30 Mar 2020

Likes

a good company

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Mangaluru

Customer executive Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 29 Dec 2019

Dislikes

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Service Executive in Indore

Customer Service Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

3.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 13 Jun 2021

Likes

Flexible timing

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Growth and salary

Work Details

The job was overl good I was working as a part time job during my education

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

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New Job, Higher Pay, Now I’m Feeling Awkward

I’ve been at my new job for about six months now, and everything’s been going great! I’m getting positive feedback from my manager, and I get along well with the team. The thing is, when I started, my salary offer ended up being much higher than the initial number discussed during my interview. I didn’t negotiate and just accepted the offer. So, fast forward to happy hour with the team, and the topic of salary comes up. I, unfortunately, shared what I’m making, and let’s just say... it didn’t sit well with the others who have been on the team for years and make less than me. They weren’t mad at me, but now I’m feeling a bit uncomfortable and unsure how to handle this situation. Has anyone had something like this happen? How did you deal with it? Let’s chat!

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 29 Mphasis reviews submitted by Mphasis employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Mphasis is the right company for you. 77% of employees reported the worki...Read more

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