IGT Solutions Customer Service Associate Reviews

Likes

Pros Had made a good friends team and good seniors. Had learned and developed lots of skills for travel domain Nice/average campus Nice cafeteria and cost is also good There are some good recommenced process like agencia,expedia ,viking ,amex & luftansa.

Dislikes

My process united airlines was a totally a disgusting process very less salary package and there were few incentives which also been unethically eated deducted by higher mangements everytime for retention payouts and for incentives. One of the hateful process i will say Always faced low volumes and shifting strategies by management and for that they will harm the bonus payouts Another issue they give 2.25 leaves and they will deduct those leaves unnecessarily and marked lwp half day and extra very wrong thing they face low volumes instead crediting leaves they will deduct leaves and marks lwp In my 1 yr of exp i have given my outmost favourable work efforts good c-sat every month target achievement but always had seen retention bonus unethical deduction incentives deduction unnecessarily in 1 year for sure had seen financial triggers from united airlines All fake commitments by higher management but never fulfilled those commitments Next from process the cab transportation the another disgusting thing in igt no timely movement no preferable pick-ups and drops The roaster made are high level annoying thing the transport team doesnt know how to create roasters I have majorly seen that the cabs either drops so soon or else they make numerous delays...Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

None worst work culture worst environment

Dislikes

Worst work culture too many discrimination

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Good experience

Dislikes

Some working emploee sometimes gives false info

Likes

Everything

Dislikes

Hr team coordination with other teams.

Likes

The only thing about working here is good infrastructure

Dislikes

It's just about picking up calls ,no any other development areas Come pickup calls and go home that's it nothing above this .... Nothing below this No learning Here it's all about not to use aux go on the calls answer the calls that it ,....... Only I genuinely thinks if someone from igt management reading this you have a need of head count to answer your calls it's not that easy for managing 200 calls on wait to answered by 100 people on the floor Managers are only in cabin come to the floor take calls with your subordinates sir there for 8 hours continuously..... These are not complaints suggest suggestions this is not looking like a premium process in 13500 rupees/-...Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Salary deduction is permanent habit of this company they don't even ask they deducted every month

Dislikes

Satisfaction is not there

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing to say. Everyone seemed manipulating in the end

Dislikes

I was terminated wrongly. Without any discussion. As I injured my leg while playing with officially

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Overall is good...

Dislikes

Process management

Likes

Everything is worst nothing to like

Dislikes

Zero rate

Work Details

Manager's and Tl's are worst and make agent's life worst.

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.