IGT Solutions Customer Service Associate Interview Questions, Process, and Tips

BPO stands for Business Process Outsourcing.

• It involves contracting out specific business processes to a third-party service provider.

• Common BPO services include customer service, technical support, and back-office operations.

• BPO is often used by companies to reduce costs and improve efficiency.

• Examples of BPO companies include Accenture, IBM, and Infosys.

Customer service is important for any company because it helps build customer loyalty, enhances brand reputation, and drives business growth.

• Customer service helps build customer loyalty by providing a positive experience and resolving issues promptly.

• It enhances brand reputation as satisfied customers are more likely to recommend the company to others.

• Good customer service drives business growth by increasing customer...read more

Customers want prompt and effective customer support that meets their needs and exceeds their expectations.

• Prompt response to inquiries and issues

• Clear and concise communication

• Knowledgeable and helpful support agents

• Personalized and empathetic approach

• Efficient resolution of problems

• Availability and accessibility of support channels

• Proactive communication and updates

• Consistency in service quality

• Respectful and profess

I would remain calm and try to empathize with the customer while finding a solution to their problem.

• Listen actively to the customer's concerns and acknowledge their frustration.

• Remain calm and professional, even if the customer is being rude.

• Offer solutions or alternatives to the customer's problem.

• If necessary, escalate the issue to a supervisor or manager.

• End the interaction on a positive note, thanking the customer

BPO functions refer to the outsourcing of business processes to third-party service providers.

• BPO functions can include customer service, technical support, data entry, and back-office operations.

• These functions are typically outsourced to countries with lower labor costs, such as India or the Philippines.

• BPO providers may offer services to a variety of industries, including healthcare, finance, and telecommunications.

• ...read more