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IGT Solutions Customer Service Associate Interview Questions, Process, and Tips

Updated 27 Nov 2024

Top IGT Solutions Customer Service Associate Interview Questions and Answers

View all 7 questions

IGT Solutions Customer Service Associate Interview Experiences

11 interviews found

Interview Questionnaire 

4 Questions

  • Q1. 1. Why is customer service important for any company??
  • Ans. 

    Customer service is important for any company because it helps build customer loyalty, enhances brand reputation, and drives business growth.

    • Customer service helps build customer loyalty by providing a positive experience and resolving issues promptly.

    • It enhances brand reputation as satisfied customers are more likely to recommend the company to others.

    • Good customer service drives business growth by increasing customer...

  • Answered by AI
  • Q2. What do you think customer wants from a companies customer support??
  • Ans. 

    Customers want prompt and effective customer support that meets their needs and exceeds their expectations.

    • Prompt response to inquiries and issues

    • Clear and concise communication

    • Knowledgeable and helpful support agents

    • Personalized and empathetic approach

    • Efficient resolution of problems

    • Availability and accessibility of support channels

    • Proactive communication and updates

    • Consistency in service quality

    • Respectful and profess

  • Answered by AI
  • Q3. How will you handle a customer who is not ready to listen to you and is very rude in tone.
  • Ans. 

    I would remain calm and try to empathize with the customer while finding a solution to their problem.

    • Listen actively to the customer's concerns and acknowledge their frustration.

    • Remain calm and professional, even if the customer is being rude.

    • Offer solutions or alternatives to the customer's problem.

    • If necessary, escalate the issue to a supervisor or manager.

    • End the interaction on a positive note, thanking the customer

  • Answered by AI
  • Q4. What according to you are BPO functions.
  • Ans. 

    BPO functions refer to the outsourcing of business processes to third-party service providers.

    • BPO functions can include customer service, technical support, data entry, and back-office operations.

    • These functions are typically outsourced to countries with lower labor costs, such as India or the Philippines.

    • BPO providers may offer services to a variety of industries, including healthcare, finance, and telecommunications.

    • ...

  • Answered by AI
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. About self and ur preferences
Round 2 - Aptitude Test 

Normal maths,reasoning,english

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
-
Result
-

I applied via Approached by Company

Round 1 - HR 

(1 Question)

  • Q1. What is customer service and what challenges have you faced in your previous organization
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself Why do you have gap in your resume. Explain about the process of your last company. What motivates you to work as CSA? What did you learn from yout last organization?
Round 3 - One-on-one 

(1 Question)

  • Q1. I don't know about ops.. Basically they ask the same question, its better stick with your previous answer, changing sentence will cause rejection.. Topics Demonetization Women empowerment Last weekend Dai...

Interview Preparation Tips

Interview preparation tips for other job seekers - Second was versant round.. Wasn't that tough yet somehow I couldn't clear the test.. They require 60/65 score.. Practice your fluency and clarity..

IGT Solutions interview questions for designations

 Customer Service

 (1)

 Customer Service Associate (Csa)

 (1)

 Customer Service Executive

 (15)

 Customer Service Representative

 (1)

 Customer Support Associate

 (2)

 Senior Customer Service Executive

 (1)

 Customer Care Executive

 (8)

 Customer Support Executive

 (6)

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Feb 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Do you believed that customer is always right? Why?
  • Ans. 

    No, the customer is not always right.

    • The customer may have incorrect information or unreasonable demands.

    • It is important to listen to the customer and address their concerns, but it doesn't mean they are always right.

    • Sometimes, the customer may be mistaken or misinformed.

    • The goal is to find a solution that satisfies both the customer and the company.

    • Providing excellent customer service involves balancing the customer's...

  • Answered by AI
  • Q2. Yes, as a customer service representative it is our responsibility
Round 2 - One-on-one 

(1 Question)

  • Q1. How will you deal with irate customers?
  • Ans. 

    I will remain calm, empathize with the customer, and find a solution to their problem.

    • Stay calm and composed

    • Listen actively and empathize with the customer

    • Apologize for any inconvenience caused

    • Offer a solution or alternative options

    • Seek assistance from a supervisor if necessary

  • Answered by AI

Get interview-ready with Top IGT Solutions Interview Questions

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Self introduction about my last job and experience or why would I join that company
  • Q2. Salary expections about hike which they give
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Aug 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduce yourself.
  • Ans. 

    I am a dedicated and friendly customer service associate with 3 years of experience in resolving customer issues and providing excellent service.

    • Explain your background and experience in customer service

    • Mention any relevant skills such as communication, problem-solving, and empathy

    • Highlight your ability to handle difficult customers and resolve issues efficiently

  • Answered by AI
  • Q2. Are you fresher or experienced?
  • Ans. 

    Experienced

    • I have 2 years of experience working in customer service roles

    • I have handled various customer inquiries and issues successfully

    • I am familiar with CRM systems and have received positive feedback from previous employers

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Pronounce a word.
  • Ans. 

    The word 'entrepreneur' is pronounced as 'ahn-truh-pruh-nur'.

    • Break the word down into syllables: 'ahn' - 'truh' - 'pruh' - 'nur'

    • Emphasize the second syllable 'truh'

    • Make sure to pronounce the 'eur' at the end as 'ur' not 'er'

  • Answered by AI
  • Q2. Can I take a picture of yours?

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be yourself.
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Aug 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Basic questions Like introduction
Round 3 - Telephonic Call 

(1 Question)

  • Q1. Basic questions Introduction Speak on social media What you did on your last birthday
Round 4 - Telephonic Call 

(1 Question)

  • Q1. Basic introduction Fresher or experience Speak on any topic they give

Interview Preparation Tips

Topics to prepare for IGT Solutions Customer Service Associate interview:
  • Social Media
Interview preparation tips for other job seekers - I was interviewed in 2021 sep I goted a call from company all interviews taken on call

I applied via Naukri.com and was interviewed in Oct 2021. There was 1 interview round.

Interview Questionnaire 

7 Questions

  • Q1. What is bpo?
  • Ans. 

    BPO stands for Business Process Outsourcing.

    • It involves contracting out specific business processes to a third-party service provider.

    • Common BPO services include customer service, technical support, and back-office operations.

    • BPO is often used by companies to reduce costs and improve efficiency.

    • Examples of BPO companies include Accenture, IBM, and Infosys.

  • Answered by AI
  • Q2. Why you want to join bpo?
  • Q3. What's your goal in life?
  • Q4. What is your strength?
  • Q5. Can you relocate if you are out of our company's radius?
  • Q6. They gives one topic to check our communication skills
  • Q7. They ask how much salary expecting you have?

Interview Preparation Tips

Interview preparation tips for other job seekers - It's really nice hr and recruiters is there so friendly environment nice

I applied via Walk-in and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Introduction and why should we hire u ?
  • Q2. I said about myself and my skills

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidential while giving interview

Interview Questionnaire 

2 Questions

  • Q1. Personal introduction family background and my experience that's it
  • Q2. For the past 6 year I have worked with IGT and done well my experience can you ask

IGT Solutions Interview FAQs

How many rounds are there in IGT Solutions Customer Service Associate interview?
IGT Solutions interview process usually has 2-3 rounds. The most common rounds in the IGT Solutions interview process are One-on-one Round, HR and Resume Shortlist.
How to prepare for IGT Solutions Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IGT Solutions. The most common topics and skills that interviewers at IGT Solutions expect are Customer Service, Communication Skills, bpo, voice process and Airlines.
What are the top questions asked in IGT Solutions Customer Service Associate interview?

Some of the top questions asked at the IGT Solutions Customer Service Associate interview -

  1. 1. Why is customer service important for any compan...read more
  2. What do you think customer wants from a companies customer suppor...read more
  3. What according to you are BPO functio...read more

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IGT Solutions Customer Service Associate Interview Process

based on 8 interviews

2 Interview rounds

  • HR Round
  • One-on-one Round
View more
IGT Solutions Customer Service Associate Salary
based on 170 salaries
₹1.1 L/yr - ₹5.4 L/yr
At par with the average Customer Service Associate Salary in India
View more details

IGT Solutions Customer Service Associate Reviews and Ratings

based on 47 reviews

3.4/5

Rating in categories

3.7

Skill development

3.2

Work-life balance

3.0

Salary

3.5

Job security

3.4

Company culture

2.9

Promotions

3.3

Work satisfaction

Explore 47 Reviews and Ratings
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