80+ Interview Questions and Answers

To handle an irate customer, I would remain calm, actively listen to their concerns, empathize with their situation, offer solutions, and escalate if necessary.

• Remain calm and composed

• Listen actively and attentively to the customer's concerns

• Empathize with the customer's situation and show understanding

• Offer solutions or alternatives to address their issues

• If unable to resolve, escalate the matter to a supervisor or manager

Yes, I have travel knowledge.

• I have traveled to various countries and experienced different cultures.

• I am familiar with booking flights, hotels, and rental cars.

• I can provide recommendations for popular tourist destinations.

• I am knowledgeable about travel insurance and visa requirements.

• I have planned and organized group trips.

Social media refers to online platforms where users can create and share content, connect with others, and engage in social networking.

• Social media platforms include Facebook, Instagram, Twitter, LinkedIn, and TikTok.

• Users can share photos, videos, status updates, and links on social media.

• Social media allows for real-time communication and interaction with a global audience.

• Businesses use social media for marketing, customer service, and brand awareness.

• Social media can also...read more

Customer service involves providing assistance and support to customers before, during, and after a purchase.

• Customer service is about meeting the needs and expectations of customers.

• It involves listening to customers, addressing their concerns, and providing solutions.

• Customer service can be provided through various channels such as phone, email, chat, or in-person.

• Building rapport and maintaining positive relationships with customers is key in customer service.

• Examples: Res...read more

Creating a manual test involves several steps to ensure accurate and effective testing.

• Identify the objective and scope of the test

• Define the test scenarios and test cases

• Prepare the necessary test data and test environment

• Execute the test cases manually

• Record the test results and any defects found

• Report and document the test findings

• Review and validate the test results

Customer service is important for any company because it helps build customer loyalty, enhances brand reputation, and drives business growth.

• Customer service helps build customer loyalty by providing a positive experience and resolving issues promptly.

• It enhances brand reputation as satisfied customers are more likely to recommend the company to others.

• Good customer service drives business growth by increasing customer retention and attracting new customers.

• Examples: A compan...read more

COVID-19 and its impact on global economy

• COVID-19 pandemic has caused significant disruptions in the global economy

• Lockdown measures and travel restrictions have led to a decline in economic activities

• Many businesses have faced closures and job losses

• Government stimulus packages have been implemented to support the economy

• Supply chain disruptions have affected various industries

• Remote work and digital transformation have become more prevalent

• Healthcare systems have been overw...read more

BPO stands for Business Process Outsourcing, which involves contracting a third-party provider to handle specific business operations. Customer service is the assistance and support provided to customers before, during, and after their purchase of a product or service.

• BPO involves outsourcing specific business processes to third-party providers to improve efficiency and reduce costs.

• Customer service focuses on providing assistance and support to customers to ensure their sati...read more

BPO stands for Business Process Outsourcing. Social media refers to online platforms that allow users to create, share, and interact with content.

• BPO involves outsourcing non-core business functions to a third-party provider.

• Social media platforms include Facebook, Twitter, Instagram, and LinkedIn.

• Social media is used for marketing, customer service, and communication.

• Companies can use social media to engage with customers and build brand awareness.

• BPO and social media are bo...read more

Travel process involves booking flights, hotels, transportation, and activities for customers.

• Travel process includes booking flights, hotels, transportation, and activities for customers

• It also involves providing travel itineraries, visa assistance, and travel insurance

• Travel process may include handling cancellations, changes, and refunds for customers

• Knowledge of popular travel destinations, airlines, and hotel chains is important

• Good communication skills and customer serv...read more

BPO stands for Business Process Outsourcing, which involves contracting a third-party service provider to handle specific business processes.

• BPO allows companies to focus on their core competencies while outsourcing non-core functions.

• It helps in cost reduction by leveraging economies of scale and expertise of the service provider.

• BPO services can include customer support, technical support, data entry, and more.

• Examples of BPO companies include Accenture, Genpact, and Condue...read more

Customers want prompt and effective customer support that meets their needs and exceeds their expectations.

• Prompt response to inquiries and issues

• Clear and concise communication

• Knowledgeable and helpful support agents

• Personalized and empathetic approach

• Efficient resolution of problems

• Availability and accessibility of support channels

• Proactive communication and updates

• Consistency in service quality

• Respectful and professional interactions

• Timely follow-up and feedback

I have advanced skills in Microsoft Excel and VBA, with a rating of 9 out of 10.

• Proficient in creating complex formulas and macros in Excel

• Experience in automating repetitive tasks using VBA

• Skilled in data analysis and visualization using Excel

• Familiarity with advanced Excel functions such as PivotTables and Power Query

• Ability to troubleshoot and debug VBA code

• Rating myself 9 out of 10 for my proficiency in Excel and VBA

Airline codes are two-letter codes used to identify airlines, while airport codes are three-letter codes used to identify airports.

• Airline codes are assigned by the International Air Transport Association (IATA).

• Airport codes are assigned by the International Civil Aviation Organization (ICAO).

• Examples: Airline code for American Airlines is AA, airport code for Los Angeles International Airport is LAX.

Business growth in short time period requires strategic planning, efficient operations, and effective marketing.

• Identify target market and create a unique value proposition

• Streamline operations to increase efficiency and reduce costs

• Invest in marketing and advertising to increase brand awareness

• Leverage technology to improve processes and customer experience

• Form strategic partnerships and collaborations to expand reach

• Offer promotions and discounts to attract new customers

• Con...read more

I will speak about the importance of mental health in the workplace.

• Mental health affects productivity and overall well-being of employees

• Employers should provide resources and support for mental health issues

• Creating a positive work environment can improve mental health outcomes

Root cause analysis, FMEA, CTQ, 7QC tools, SIPOC, COPIS are quality tools used to identify and solve problems.

• Root cause analysis is a problem-solving technique used to identify the underlying cause of a problem.

• FMEA (Failure Mode and Effects Analysis) is a proactive approach to identify and mitigate potential failures in a process or product.

• CTQ (Critical to Quality) is a tool used to identify the critical parameters that affect the quality of a product or service.

• 7QC tools ...read more

Email apologizing for flight delay

• Start with a polite greeting

• Apologize for the delay and explain the reason briefly

• Provide information on the new estimated departure time

• Offer any compensation or assistance if applicable

• End with a sincere apology and thank the recipient for their understanding

I always maintain a professional and courteous demeanor while interacting with customers.

• I listen actively to their concerns and needs.

• I provide clear and concise information about our products and services.

• I am patient and empathetic when dealing with difficult situations.

• I follow up promptly on any issues or questions they may have.

• I strive to exceed their expectations and provide exceptional service.

BPO functions refer to the outsourcing of business processes to third-party service providers.

• BPO functions can include customer service, technical support, data entry, and back-office operations.

• These functions are typically outsourced to countries with lower labor costs, such as India or the Philippines.

• BPO providers may offer services to a variety of industries, including healthcare, finance, and telecommunications.

• Examples of BPO companies include Accenture, IBM, and Info...read more

Managing stakeholder conflicts involves effective communication and negotiation. User stories and use cases are tools for requirements gathering.

• Identify the stakeholders and their interests

• Listen actively to their concerns and needs

• Communicate clearly and transparently

• Negotiate mutually beneficial solutions

• Document agreements and follow up regularly

• User stories describe the user's perspective and needs

• Use cases describe the system's behavior and interactions

• Both are used for...read more

Components in chi-square test session screen besides p-value

• Degrees of freedom

• Chi-square statistic value

• Expected frequencies

• Observed frequencies

• Test of independence or goodness of fit

• Significance level

• Confidence interval

I am familiar with various data analysis and visualization tools such as Tableau, Power BI, and Google Analytics.

• Tableau - used for data visualization and business intelligence

• Power BI - used for data analysis and reporting

• Google Analytics - used for web analytics and tracking website traffic

Explain the limitations and suggest alternative solutions.

• Understand the business requirement and explain the technical limitations of Salesforce

• Suggest alternative solutions that can be achieved within Salesforce

• If the requirement is critical, explore the possibility of using external tools or custom development

• Provide examples of similar requirements and how they were addressed

• Collaborate with technical teams to find a feasible solution

People may not share their data due to privacy concerns, lack of trust, and fear of misuse.

• Privacy concerns and fear of identity theft

• Lack of trust in the organization or individual requesting the data

• Fear of data misuse or unauthorized access

• Lack of understanding of how the data will be used

• Concerns about discrimination or negative consequences

• Desire to maintain control over personal information

Drafting an email

• Start with a greeting

• Clearly state the purpose of the email

• Provide necessary details or information

• Use a polite and professional tone

• End with a closing and your name

To solve problems, identify the root cause, brainstorm solutions, evaluate options, and implement the best one.

• Identify the problem and its root cause

• Brainstorm potential solutions

• Evaluate the options and their potential outcomes

• Implement the best solution and monitor its effectiveness

• Seek feedback and make adjustments as necessary

No, the customer is not always right.

• The customer may have incorrect information or unreasonable demands.

• It is important to listen to the customer and address their concerns, but it doesn't mean they are always right.

• Sometimes, the customer may be mistaken or misinformed.

• The goal is to find a solution that satisfies both the customer and the company.

• Providing excellent customer service involves balancing the customer's needs with the company's policies and limitations.

Address the root cause of the will issues and provide support and resources to help employees overcome them.

• Have a conversation with the employee to understand the underlying cause of their lack of will

• Provide resources such as counseling or training to help employees overcome personal or professional challenges

• Set clear expectations and goals for the employee and provide regular feedback and support

• Recognize and reward employees for their efforts and achievements

• Consider dis...read more

The main challenges in requirement gathering include communication gaps, unclear requirements, changing requirements, and conflicting priorities.

• Communication gaps between stakeholders and the development team can lead to misunderstandings and incomplete requirements.

• Unclear requirements can result in wasted time and resources as the development team tries to decipher what is needed.

• Changing requirements can cause delays and additional costs if not managed properly.

• Conflictin...read more

Yes, I have knowledge about the products and how to maintain good quality.

• I have experience in handling various products and ensuring their quality standards are met.

• I am familiar with quality control procedures and have implemented them in my previous roles.

• I am always willing to learn and adapt to new products and quality standards.

• For example, in my previous job as a retail associate, I was responsible for checking the quality of products before they were displayed on the ...read more

Network marketing is a business model where individuals earn commissions by selling products and recruiting others to join their team.

• Network marketing relies on a network of distributors to sell products directly to consumers.

• Distributors earn commissions on their own sales as well as the sales of those they recruit.

• The profits in network marketing can vary greatly depending on the company and the individual's success.

• Some well-known network marketing companies include Amway...read more

Aviation is the operation of aircraft to provide transportation of people, goods, or military personnel. The first father of aviation is considered to be Orville Wright.

• Aviation involves the design, development, production, operation, and use of aircraft.

• It includes commercial airlines, military aviation, and general aviation.

• The Wright brothers, Orville and Wilbur, are credited with inventing and building the world's first successful airplane in 1903.

• Aviation has revolutioni...read more

E-commerce refers to buying and selling of goods and services online.

• E-commerce allows customers to shop from anywhere at any time.

• It eliminates the need for physical stores and reduces overhead costs.

• Examples include Amazon, eBay, and Alibaba.

• E-commerce has grown rapidly in recent years due to the convenience it offers.

Customer satisfaction refers to meeting or exceeding customer expectations and ensuring their needs are fulfilled.

• Customer satisfaction is the measure of how well a product or service meets or exceeds customer expectations.

• It involves understanding and fulfilling customer needs and preferences.

• It is important for building customer loyalty and repeat business.

• Customer satisfaction can be measured through surveys, feedback, and reviews.

• Examples of customer satisfaction initiati...read more

I will remain calm, empathize with the customer, and find a solution to their problem.

• Stay calm and composed

• Listen actively and empathize with the customer

• Apologize for any inconvenience caused

• Offer a solution or alternative options

• Seek assistance from a supervisor if necessary

I prefer programming languages like Python and Java for their versatility and widespread use in the industry.

• I prefer Python for its simplicity, readability, and vast libraries for various tasks.

• I also like Java for its strong typing, object-oriented approach, and cross-platform compatibility.

• I am open to learning new languages as needed for specific projects or tasks.

BPO stands for Business Process Outsourcing.

• It involves contracting out specific business processes to a third-party service provider.

• Common BPO services include customer service, technical support, and back-office operations.

• BPO is often used by companies to reduce costs and improve efficiency.

• Examples of BPO companies include Accenture, IBM, and Infosys.

Customer support involves assisting customers with their inquiries, issues, and concerns to ensure a positive experience.

• Providing assistance to customers via phone, email, or chat

• Resolving customer complaints and issues in a timely manner

• Maintaining a positive and professional attitude towards customers

• Understanding products or services to provide accurate information

• Escalating complex issues to higher levels of support if necessary

BPO stands for Business Process Outsourcing. It involves contracting a third-party service provider to handle specific business processes.

• BPO involves outsourcing non-core business functions to specialized service providers.

• Common BPO services include customer support, technical support, data entry, and back-office operations.

• Companies opt for BPO to reduce costs, improve efficiency, and focus on core business activities.

• Examples of BPO companies include Accenture, Genpact, a...read more

BPO stands for Business Process Outsourcing. It involves contracting non-core business activities to a third-party provider.

• BPO is a cost-saving strategy for businesses.

• It allows companies to focus on their core competencies.

• BPO services include customer support, technical support, data entry, and more.

• India is a popular destination for BPO services due to its large English-speaking workforce.

• BPO industry is expected to grow due to the increasing demand for outsourcing servic...read more

A control chart is used to monitor a process over time, while a run chart is used to display data over time.

• Control charts are used to identify and reduce variation in a process.

• Run charts are used to track trends and patterns in data over time.

• Control charts have upper and lower control limits, while run charts do not.

• Control charts are used to determine if a process is in control or out of control, while run charts are used to display data over time.

• Control charts are often...read more

To insert tabular data in a database, use SQL INSERT statement with appropriate table and column names.

• Use SQL INSERT statement to insert data into a table

• Specify the table name and column names in the INSERT statement

• Provide the values to be inserted for each column

• Ensure the data types of values match the column types

• Consider using prepared statements or parameterized queries for security

• Example: INSERT INTO employees (id, name, age) VALUES (1, 'John Doe', 30)

CSAT stands for Customer Satisfaction Score and DSAT stands for Dissatisfaction Score. They are used to measure customer satisfaction levels.

• CSAT is a metric used to measure how satisfied customers are with a product or service.

• DSAT is a metric used to measure how dissatisfied customers are with a product or service.

• CSAT is usually measured through surveys or feedback forms.

• DSAT can help identify areas for improvement in products or services.

Social media refers to online platforms and tools that allow people to create, share, and exchange information and content.

• Social media includes platforms like Facebook, Twitter, Instagram, and LinkedIn.

• It allows users to connect with others, share information, and engage in discussions.

• Social media can be used for personal or professional purposes, and has become an important tool for businesses to reach and engage with customers.

• It has also had a significant impact on the w...read more

I improve performance and on-the-job training by setting clear goals, providing regular feedback, offering relevant resources, and encouraging continuous learning.

• Set clear goals and expectations for employees to strive towards.

• Provide regular feedback to identify areas of improvement and recognize achievements.

• Offer relevant resources such as training materials, tools, and support.

• Encourage continuous learning through workshops, seminars, and mentorship programs.

Airindia is the flag carrier airline of India.

• Airindia is owned by the government of India.

• It operates both domestic and international flights.

• It has a frequent flyer program called Flying Returns.

• Airindia has a fleet of over 100 aircrafts.

• It has its hub at Indira Gandhi International Airport in Delhi.

Performance issues should be addressed promptly and constructively to improve employee performance.

• Address the issue promptly and directly with the employee

• Identify the root cause of the performance issue

• Develop a performance improvement plan with clear goals and expectations

• Provide necessary training and support to help the employee improve

• Regularly monitor and provide feedback on the employee's progress

• Consider disciplinary action if performance does not improve

BPO stands for Business Process Outsourcing, where companies hire third-party service providers to handle specific business processes.

• BPO involves outsourcing non-core business functions to specialized service providers.

• Common BPO services include customer support, technical support, data entry, and back-office operations.

• BPO companies help businesses save costs, improve efficiency, and focus on core competencies.

• Examples of BPO companies include Teleperformance, Convergys, a...read more

Customer service is the assistance and support provided to customers before, during, and after a purchase.

• Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.

• It includes providing product information, troubleshooting issues, and ensuring customer satisfaction.

• Examples of customer service activities include answering phone calls, responding to emails, and resolving billing disputes.

Stay calm, listen actively, empathize, set boundaries, offer solutions, escalate if necessary.

• Remain calm and composed to de-escalate the situation

• Listen actively to understand the customer's concerns

• Empathize with the customer's frustration and show understanding

• Set clear boundaries for acceptable behavior

• Offer solutions or alternatives to address the customer's issue

• If the situation becomes unmanageable, escalate to a supervisor or manager

IGT provides a wide range of services including customer service, technology solutions, and consulting.

• Customer service support for clients

• Technology solutions for gaming industry

• Consulting services for business strategy

• Examples: customer support for online gaming platforms, technology solutions for lottery systems, consulting on market expansion

Attrition is the rate at which employees leave a company, while shrinkage is the amount of time that employees are paid for but not actively working.

• Attrition refers to the turnover rate of employees in a company.

• Shrinkage includes time spent on breaks, meetings, training, and other non-productive activities.

• Attrition can be calculated by dividing the number of employees who left by the average number of employees.

• Shrinkage can be calculated by dividing the total amount of ti...read more

Autocalender creates a date table automatically, while duplicate creates a copy of a table and reference creates a linked table in Power BI.

• Autocalender automatically generates a date table based on the data in your model.

• Duplicate creates a copy of a table with the same data and structure.

• Reference creates a linked table that shares the same data as the original table.

• Autocalender is useful for quickly creating date tables without manual input.

• Duplicate is useful for creatin...read more

Quality KPI/KRA are key performance indicators/key result areas used to measure and evaluate the effectiveness of quality processes.

• Quality KPIs are specific metrics used to track the performance of quality processes.

• Quality KRAs are key areas of focus that contribute to achieving quality objectives.

• Examples of quality KPIs include defect rate, customer satisfaction score, and on-time delivery performance.

• Examples of quality KRAs include process improvement initiatives, compl...read more

QC tools are techniques used in quality control to identify and solve problems in processes.

• Check sheets: Used to collect and analyze data in a systematic way.

• Control charts: Graphical tools to monitor process variation over time.

• Histograms: Visual representation of data distribution.

• Pareto charts: Helps identify the most significant factors contributing to a problem.

• Fishbone diagrams: Used to identify root causes of a problem.

• Scatter diagrams: Shows the relationship between ...read more

Rotational shifts can be comfortable depending on individual preferences and circumstances.

• Some people may find rotational shifts comfortable as it allows for flexibility in work schedules.

• Others may prefer fixed shifts as it provides a consistent routine.

• Comfort with rotational shifts can also depend on the availability of support systems like childcare or transportation.

• Individuals who are adaptable and can easily adjust their sleep patterns may find rotational shifts more ...read more

OOPs concepts include inheritance, encapsulation, polymorphism, and abstraction.

• Inheritance: Allows a class to inherit properties and behavior from another class.

• Encapsulation: Bundling data and methods that operate on the data into a single unit.

• Polymorphism: Ability to present the same interface for different data types.

• Abstraction: Hiding the complex implementation details and showing only the necessary features.

The du command in Linux is used to estimate file space usage.

• Used to display the amount of disk space used by files and directories in a file system

• Can be used with options like -h for human-readable output or -s for summary

• Example: du -h /home/user1

Service Level is a metric used to measure the percentage of calls answered within a specific time frame.

• Service Level is typically expressed as a percentage, such as 80% of calls answered within 20 seconds.

• It is an important metric for call centers to ensure customer satisfaction and efficiency.

• Service Level goals can vary depending on the industry and type of service being provided.

Yes, I am comfortable with relocation.

• I am open to new experiences and challenges.

• I have relocated before for work and adapted well to new environments.

• I am willing to relocate for the right opportunity.

• I understand that relocation may be necessary for career growth and development.

Code to reverse a string using array of characters

• Iterate through half of the string and swap characters from start and end

• Use a temporary variable to store the character being swapped

• Handle edge cases like empty string or single character string

Object-oriented programming concepts include encapsulation, inheritance, polymorphism, and abstraction.

• Encapsulation: Bundling data and methods that operate on the data into a single unit (class).

• Inheritance: Ability to create a new class that inherits attributes and methods from an existing class.

• Polymorphism: Ability to use a single interface to represent different data types or objects.

• Abstraction: Hiding the complex implementation details and showing only the necessary fe...read more

To create a PNR in GDS, follow these steps:

• Enter the passenger details such as name, age, and gender

• Select the flight and class of travel

• Enter the payment details and confirm the booking

• The PNR will be generated and displayed on the screen

Meeting people involves being open, friendly, and proactive in initiating conversations.

• Attend social events and networking functions

• Join clubs or groups related to your interests

• Volunteer for community events

• Strike up conversations with strangers in public places

• Use social media to connect with new people

Inheritance is a concept in object-oriented programming where a class can inherit attributes and methods from another class.

• Allows for code reusability by creating a new class based on an existing class

• Derived class (subclass) inherits properties and behaviors from a base class (superclass)

• Can have multiple levels of inheritance, creating a hierarchy of classes

• Example: Animal class can be a base class with Dog and Cat classes inheriting from it

Polymorphism is the ability of a function or method to behave differently based on the object it is acting upon.

• Polymorphism allows objects of different classes to be treated as objects of a common superclass.

• It enables a single interface to be used for different data types or classes.

• Examples include method overloading and method overriding in object-oriented programming.

DELETE is used to remove rows from a table while keeping the table structure intact. DROP is used to remove an entire table from the database.

• DELETE is a DML (Data Manipulation Language) command, while DROP is a DDL (Data Definition Language) command.

• DELETE can be rolled back, while DROP cannot be rolled back.

• Example: DELETE FROM table_name WHERE condition; DROP TABLE table_name;

The word 'entrepreneur' is pronounced as 'ahn-truh-pruh-nur'.

• Break the word down into syllables: 'ahn' - 'truh' - 'pruh' - 'nur'

• Emphasize the second syllable 'truh'

• Make sure to pronounce the 'eur' at the end as 'ur' not 'er'

I have 1 year of experience in data entry and processing.

• I have worked as a data entry operator for a year.

• I have experience in processing and managing large amounts of data.

• I am proficient in using Microsoft Excel and other data management tools.

• I have a keen eye for detail and can spot errors and inconsistencies in data.

• I am able to work efficiently under tight deadlines and prioritize tasks effectively.

I have extensive experience in budget handling.

• Managed budgets for multiple projects simultaneously

• Developed and implemented cost-saving measures

• Analyzed financial data to identify areas for improvement

• Negotiated with vendors to reduce expenses

• Trained team members on budget management best practices

Voice text can be used to check accent.

• Voice text technology can analyze speech patterns and identify the speaker's accent.

• This can be useful for language learning or speech therapy.

• Examples of voice text software include Google's Voice Typing and Dragon NaturallySpeaking.