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IGT Solutions Interview Questions, Process, and Tips

Updated 27 Feb 2025

Top IGT Solutions Interview Questions and Answers

View all 84 questions

IGT Solutions Interview Experiences

Popular Designations

213 interviews found

I applied via Recruitment Consulltant and was interviewed in Jun 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

Versant interview so make sure to watch few videos available on YouTube about how to practice And clear versant

Round 2 - HR 

(6 Questions)

  • Q1. Tell me something about yourself
  • Ans. Prepare short introduction including your qualifications and experience.. also brief about last process you worked with along with family details and hobbies if asked
  • Answered Anonymously
  • Q2. What are your strengths and weeknesses
  • Ans. Tell them you are quick learner,have relevant experience and will provide appropriate customer service to the customer
  • Answered Anonymously
  • Q3. Why did you leave the last job
  • Q4. What are your salary expectations
  • Ans. 35% hike or as per industry standard
  • Answered Anonymously
  • Q5. How will you handle irate customer
  • Ans. 

    To handle an irate customer, I would remain calm, actively listen to their concerns, empathize with their situation, offer solutions, and escalate if necessary.

    • Remain calm and composed

    • Listen actively and attentively to the customer's concerns

    • Empathize with the customer's situation and show understanding

    • Offer solutions or alternatives to address their issues

    • If unable to resolve, escalate the matter to a supervisor or ma

  • Answered by AI
  • Q6. Will you be comfortable working with night shift

Interview Preparation Tips

Topics to prepare for IGT Solutions Process Associate interview:
  • Qualities of customer service ex
  • Tell me something about yourself
  • Strength and weeknesses
Interview preparation tips for other job seekers - Watch few videos on YouTube about customer service skills and experience related information

Top IGT Solutions Process Associate Interview Questions and Answers

Q1. How will you handle irate customer
View answer (6)

Process Associate Interview Questions asked at other Companies

Q1. How will you explain a red colour (or any colour) to a person who is blind since his or her birth?
View answer (21)
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - Aptitude Test 

You need to take an assessment test in which a machine will evaluate your pronunciation, English grammar, speaking skills, and typing proficiency.

Round 2 - HR 

(1 Question)

  • Q1. Could you please provide an overview of yourself, highlighting your work experiences, family background, knowledge of customer service, your daily routine for improving your English speaking and grammar sk...

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, be authentic, negotiate, and inquire about the work culture with HR.

International Voice Process Executive Interview Questions asked at other Companies

Q1. What is inbound and outbound calls?
View answer (2)
IGT Solutions Interview Questions and Answers for Freshers
illustration image
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Sep 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    I am a detail-oriented individual with a strong background in data analysis and process improvement.

    • I have a Bachelor's degree in Business Administration with a focus on operations management.

    • I have experience working as a data analyst, where I improved efficiency by streamlining processes.

    • I am proficient in Excel, SQL, and data visualization tools like Tableau.

    • I am a quick learner and enjoy taking on new challenges.

  • Answered by AI
  • Q2. Which is the most memorable day in your life?
  • Ans. 

    The day I graduated from college

    • Feeling of accomplishment after years of hard work

    • Celebrating with friends and family

    • Reflecting on the journey and looking forward to the future

  • Answered by AI
Round 2 - Versant 

(1 Question)

  • Q1. Voice based question through a software
Round 3 - Technical 

(4 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    I am a detail-oriented individual with a background in data analysis and strong problem-solving skills.

    • Graduated with a degree in Business Administration

    • Worked as a data analyst for XYZ Company

    • Proficient in Excel and data visualization tools

    • Strong analytical and problem-solving skills

    • Excellent attention to detail

  • Answered by AI
  • Q2. How was your last birthday?
  • Ans. 

    My last birthday was spent with close friends and family, enjoying a delicious meal and exchanging thoughtful gifts.

    • Celebrated with close friends and family

    • Enjoyed a delicious meal

    • Exchanged thoughtful gifts

  • Answered by AI
  • Q3. Are you comfortable with night shifts? Have you discussed this in your family?
  • Ans. 

    Yes, I am comfortable with night shifts and have discussed it with my family.

    • I am comfortable working night shifts as I have done so in previous roles.

    • I have discussed the possibility of working night shifts with my family and they are supportive.

    • I understand the importance of maintaining a healthy work-life balance even with night shifts.

  • Answered by AI
  • Q4. How was your day today? What did you observe throughout the day?
  • Ans. 

    My day was busy but productive. I observed a lot of teamwork and collaboration among colleagues.

    • Started the day with a team meeting to discuss goals and priorities

    • Worked on various tasks with different team members throughout the day

    • Witnessed effective communication and problem-solving skills in action

    • Noticed a positive and supportive work environment

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Well, preparing for an interview is not so easy because we do not have any idea of the questions we will be asked. Still, I would suggest that you research about the company first like, location, expertise or skills required if you're not a fresher. And if you're a fresher all you can do is practice some important questions that improves your communication and confidence.

Top IGT Solutions Process Associate Interview Questions and Answers

Q1. How will you handle irate customer
View answer (6)

Process Associate Interview Questions asked at other Companies

Q1. How will you explain a red colour (or any colour) to a person who is blind since his or her birth?
View answer (21)
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What does customer service entail?
  • Ans. 

    Customer service entails providing assistance and support to customers before, during, and after a purchase.

    • Listening to customer needs and concerns

    • Resolving issues and complaints in a timely manner

    • Providing product information and guidance

    • Building relationships with customers to ensure satisfaction

    • Offering personalized service to enhance customer experience

  • Answered by AI
  • Q2. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - I would say that anyone looking to work with IGT has a great opportunity to enhance their skills, build confidence, and achieve professional growth.

Top IGT Solutions Customer Service Executive Interview Questions and Answers

Q1. What is BPO? Tell me about social media ?
View answer (7)

Customer Service Executive Interview Questions asked at other Companies

Q1. How u deal to the customer if he get non veg food instead of veg food ?
View answer (36)

IGT Solutions interview questions for popular designations

 Process Associate

 (52)

 Customer Service Executive

 (15)

 Customer Service Associate

 (11)

 Customer Care Executive

 (8)

 Customer Support Executive

 (6)

 Trainee Process Associate

 (4)

 Process Associate Level 1

 (4)

 Team Lead

 (4)

Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

90 min test containing verbal, Quantitative aptitude and question based on diagrams

Round 2 - Technical 

(2 Questions)

  • Q1. Which programming language will you prefer?
  • Ans. 

    I prefer programming languages like Python and Java for their versatility and widespread use in the industry.

    • I prefer Python for its simplicity, readability, and vast libraries for various tasks.

    • I also like Java for its strong typing, object-oriented approach, and cross-platform compatibility.

    • I am open to learning new languages as needed for specific projects or tasks.

  • Answered by AI
  • Q2. Question based on projects and internships
Round 3 - Technical 

(2 Questions)

  • Q1. Generative AI basics like chatgpt, Gemini etc
  • Q2. Little bit same like first round about programming languages and databases

Interview Preparation Tips

Interview preparation tips for other job seekers - You should prepare whole things that you have mentioned in resume in detail

Software Engineer Trainee Interview Questions asked at other Companies

Q1. Palindromic Linked List Problem Statement Given a singly linked list of integers, determine if it is a palindrome. Return true if it is a palindrome, otherwise return false. Example: Input: 1 -> 2 -> 3 -> 2 -> 1 -> NULL Outpu... read more
View answer (1)

Get interview-ready with Top IGT Solutions Interview Questions

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. What is bpo?
  • Ans. 

    BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.

    • BPO involves outsourcing non-core business functions such as customer support, data entry, and payroll processing.

    • Companies often choose to outsource these tasks to save costs and focus on their core competencies.

    • Popular BPO destinations include India, the Philippines, and Eastern Europe.

    • Examples...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - BPO stands for Business Process Outsourcing. If a customer has any doubts in business, it is essential to address their concerns and provide a suitable solution.

Customer Support Executive Interview Questions asked at other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.
View answer (21)

Jobs at IGT Solutions

View all
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(3 Questions)

  • Q1. What is inheritance
  • Ans. 

    Inheritance is a concept in object-oriented programming where a class can inherit attributes and methods from another class.

    • Allows for code reusability by creating a new class based on an existing class

    • Derived class (subclass) inherits properties and behaviors from a base class (superclass)

    • Can have multiple levels of inheritance, creating a hierarchy of classes

    • Example: Animal class can be a base class with Dog and Cat

  • Answered by AI
  • Q2. What is polymorphism
  • Ans. 

    Polymorphism is the ability of a function or method to behave differently based on the object it is acting upon.

    • Polymorphism allows objects of different classes to be treated as objects of a common superclass.

    • It enables a single interface to be used for different data types or classes.

    • Examples include method overloading and method overriding in object-oriented programming.

  • Answered by AI
  • Q3. Write a code for string reverse
  • Ans. 

    Code to reverse a string using array of characters

    • Iterate through half of the string and swap characters from start and end

    • Use a temporary variable to store the character being swapped

    • Handle edge cases like empty string or single character string

  • Answered by AI

Software Engineer Interview Questions asked at other Companies

Q1. Bridge and torch problem : Four people come to a river in the night. There is a narrow bridge, but it can only hold two people at a time. They have one torch and, because it's night, the torch has to be used when crossing the bridge. Person... read more
View answer (196)

Lead WFM Interview Questions & Answers

user image Anonymous

posted on 16 Oct 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What is Service Level?
  • Ans. 

    Service Level is a metric used to measure the percentage of calls answered within a specific time frame.

    • Service Level is typically expressed as a percentage, such as 80% of calls answered within 20 seconds.

    • It is an important metric for call centers to ensure customer satisfaction and efficiency.

    • Service Level goals can vary depending on the industry and type of service being provided.

  • Answered by AI
  • Q2. What is attrition and Shrinkage?
  • Ans. 

    Attrition is the rate at which employees leave a company, while shrinkage is the amount of time that employees are paid for but not actively working.

    • Attrition refers to the turnover rate of employees in a company.

    • Shrinkage includes time spent on breaks, meetings, training, and other non-productive activities.

    • Attrition can be calculated by dividing the number of employees who left by the average number of employees.

    • Shri...

  • Answered by AI

Lead WFM Interview Questions asked at other Companies

Q1. If Servise Level goes down, what would be the reason behind.
View answer (2)
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in May 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about yourself
  • Q2. About previous experience
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. About previous company and process
Round 3 - Technical 

(2 Questions)

  • Q1. Asked about GDS and Amadeus
  • Q2. Different questions on Amadeus

Top IGT Solutions Process Associate Interview Questions and Answers

Q1. How will you handle irate customer
View answer (6)

Process Associate Interview Questions asked at other Companies

Q1. How will you explain a red colour (or any colour) to a person who is blind since his or her birth?
View answer (21)
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - HR 

(2 Questions)

  • Q1. Travel related question
  • Q2. Gds related question
Round 2 - Coding Test 

Gds related question

Round 3 - Coding Test 

Geography and airport codes

Round 4 - Coding Test 

Work related question

Ticketing Executive Interview Questions asked at other Companies

Q1. Which is the airport that opened up in Maharashtra recently
View answer (2)

Test Lead Interview Questions & Answers

user image Manpreet Singh

posted on 11 Feb 2025

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. General coding questions.
  • Q2. General experience questions

Test Lead Interview Questions asked at other Companies

Q1. If you put in an Agile project, Will you be able to do in sprint Automation
View answer (1)
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IGT Solutions Interview FAQs

How many rounds are there in IGT Solutions interview?
IGT Solutions interview process usually has 2-3 rounds. The most common rounds in the IGT Solutions interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for IGT Solutions interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IGT Solutions. The most common topics and skills that interviewers at IGT Solutions expect are Customer Service, Communication Skills, bpo, voice process and Auditing.
What are the top questions asked in IGT Solutions interview?

Some of the top questions asked at the IGT Solutions interview -

  1. How will you handle irate custo...read more
  2. 1. Why is customer service important for any compan...read more
  3. What is BPO? Tell me about social medi...read more
How long is the IGT Solutions interview process?

The duration of IGT Solutions interview process can vary, but typically it takes about less than 2 weeks to complete.

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