IGT Solutions Process Associate Interview Questions, Process, and Tips

Q1. Basic self introduction
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Q2. Why want to join this organisation
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Q3. What do you know about this current process
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Q4. Will you relocate if needed
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Versant interview so make sure to watch few videos available on YouTube about how to practice And clear versant

Q1. Tell me something about yourself
Ans. Prepare short introduction including your qualifications and experience.. also brief about last process you worked with along with family details and hobbies if asked
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Q2. What are your strengths and weeknesses
Ans. Tell them you are quick learner,have relevant experience and will provide appropriate customer service to the customer
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Q3. Why did you leave the last job
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Q4. What are your salary expectations
Ans. 35% hike or as per industry standard
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Q5. How will you handle irate customer
Ans. 
To handle an irate customer, I would remain calm, actively listen to their concerns, empathize with their situation, offer solutions, and escalate if necessary.
• Remain calm and composed

• Listen actively and attentively to the customer's concerns

• Empathize with the customer's situation and show understanding

• Offer solutions or alternatives to address their issues

• If unable to resolve, escalate the matter to a supervisor or ma
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Q6. Will you be comfortable working with night shift
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Q1. 1. Introduction 2.Skills 3. Situations based question like to know your english speaking like describe how did you spend you last sunday.
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Q1. Tell me about yourself
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Q2. Any random topics
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Q1. You need to speak any random topic
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Q2. Favourite colour
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Q3. Draft any email
Ans. 
Drafting an email
• Start with a greeting

• Clearly state the purpose of the email

• Provide necessary details or information

• Use a polite and professional tone

• End with a closing and your name
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Q1. Tell me something about yourself ?
Ans. 
I am a hardworking and dedicated individual with a passion for learning and growth.
• I have a Bachelor's degree in Business Administration

• I have completed several internships in the field of finance

• I am proficient in Microsoft Office and have experience with data entry and analysis

• I am a quick learner and enjoy taking on new challenges
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Q2. Tell me about your last organisation ?
Ans. 
I worked at XYZ Corp as a Process Associate.
• I was responsible for handling customer queries and complaints.

• I also assisted in training new employees on company policies and procedures.

• During my time there, I was recognized for my excellent communication skills and ability to handle difficult customers.

• I left the company to pursue new opportunities for growth and development.
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