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IGT Solutions Customer Support Executive Interview Questions and Answers

Updated 11 Jan 2025

IGT Solutions Customer Support Executive Interview Experiences

6 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. What is bpo?
  • Ans. 

    BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.

    • BPO involves outsourcing non-core business functions such as customer support, data entry, and payroll processing.

    • Companies often choose to outsource these tasks to save costs and focus on their core competencies.

    • Popular BPO destinations include India, the Philippines, and Eastern Europe.

    • Examples...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - BPO stands for Business Process Outsourcing. If a customer has any doubts in business, it is essential to address their concerns and provide a suitable solution.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Are rotational shifts comfortable
  • Ans. 

    Rotational shifts can be comfortable depending on individual preferences and circumstances.

    • Some people may find rotational shifts comfortable as it allows for flexibility in work schedules.

    • Others may prefer fixed shifts as it provides a consistent routine.

    • Comfort with rotational shifts can also depend on the availability of support systems like childcare or transportation.

    • Individuals who are adaptable and can easily ad...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and brush up your communication skills

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Customer satisfaction how can you provide.
Q4. Do you have aadhaar card with phone number linked with it?
Q5. 1.what is customer support?
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Nov 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. 1.Are you ready to do rotational shift. Ans : Yes I will do 2.Are you comfortable in night shift . Ans : Yes I will do 3.communcation check. Ans: Being confident dont speak in Hindi in every round only tal...
  • Q2. 1.Are you ready to do rotational shift. Ans : Yes I will do 2.Are you comfortable in night shift . Ans : Yes I will do 3.communcation check. Ans: Being confident dont speak in Hindi in every round only tal...
Round 3 - Operational Round 

(1 Question)

  • Q1. 1.Are you ready to do rotational shift. Ans : Yes I will do 2.Are you comfortable in night shift . Ans : Yes I will do 3.communcation check. Ans: Being confident dont speak in Hindi in every round only tal...
Round 4 - Behavioral 

(1 Question)

  • Q1. 1.Are you ready to do rotational shift. Ans : Yes I will do 2.Are you comfortable in night shift . Ans : Yes I will do 3.communcation check. Ans: Being confident dont speak in Hindi in every round only tal...

Interview Preparation Tips

Interview preparation tips for other job seekers - Being Confident and Comfortably Give the Answers only in English language and focused on your communication.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Mar 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Introduction, basic details
Round 3 - HR 

(1 Question)

  • Q1. They will give you scenario and will ask about solution.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for mostly asked questions , prepare 1 topic on which you can talk at least 2 min in english.

IGT Solutions interview questions for designations

 Customer Support Associate

 (2)

 Customer Support Representative

 (1)

 Email Customer Support Executive

 (1)

 Customer Service Executive

 (15)

 Customer Care Executive

 (8)

 Senior Customer Service Executive

 (1)

 Chat Support Executive

 (1)

 Customer Service

 (1)

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Jun 2023.

Round 1 - Aptitude Test 

Answer all questions

Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. About your hometown

Interview Questionnaire 

2 Questions

  • Q1. Tell Me About Yourself
  • Q2. What is Airindia
  • Ans. 

    Airindia is the flag carrier airline of India.

    • Airindia is owned by the government of India.

    • It operates both domestic and international flights.

    • It has a frequent flyer program called Flying Returns.

    • Airindia has a fleet of over 100 aircrafts.

    • It has its hub at Indira Gandhi International Airport in Delhi.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good in Communication, Collect Information about IGT SOLUTIONS.

Customer Support Executive Jobs at IGT Solutions

View all

Interview questions from similar companies

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Ask my introduction?
  • Q2. And my last experience
  • Q3. Check my ability to how speak with the customers.

Interview Preparation Tips

Interview preparation tips for other job seekers - Its a wonderful experience for me...I am so happy to have as a agent of Tech Mahindra. And I have learnt so many things...there have a career growth to be as TL,Quality,Trainer etc...Its a good platform!

I applied via Indeed and was interviewed in Sep 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why should we hire you for this job role ?
  • Ans. I will give my best for my job role with my good communication skills
  • Answered by RITIK BHARTI

Interview Preparation Tips

Interview preparation tips for other job seekers - One should not panic at all in the interview and do all the preparations before the interview so that when everything is asked, you do not feel scared at all.

I was interviewed before Mar 2021.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(5 Questions)

  • Q1. Why should we hire you?
  • Q2. What are your strengths and weaknesses?
  • Q3. Share details of your previous job.
  • Q4. What is your family background?
  • Q5. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, positive and be real
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Technical 

(3 Questions)

  • Q1. Explain about the infrastructure,Admin and Management.
  • Q2. Tell something about your institution and day today activity.
  • Q3. What is the Progress Report on Daily Basis and Updates.
  • Ans. 

    Daily progress reports and updates are essential for effective customer support.

    • Daily progress reports should include a summary of the previous day's activities and any outstanding issues.

    • Updates should be provided regularly to keep customers informed of any changes or developments.

    • Reports and updates should be clear, concise, and easy to understand.

    • Examples of updates include status updates on ongoing issues, new prod...

  • Answered by AI
Round 3 - Technical 

(2 Questions)

  • Q1. Explain the benefits of the educational institutions
  • Ans. 

    Educational institutions provide numerous benefits to individuals and society as a whole.

    • Educational institutions equip individuals with knowledge and skills necessary for personal and professional growth.

    • They provide opportunities for socialization and networking.

    • Educational institutions contribute to the development of a skilled workforce, which in turn boosts the economy.

    • They promote research and innovation, leading...

  • Answered by AI
  • Q2. Explain the beautiful timein your institution.
  • Ans. 

    The most beautiful time in my institution was during the annual cultural fest.

    • The entire campus was decorated with colorful lights and vibrant decorations.

    • Students from different departments came together to showcase their talents in various competitions.

    • There were dance performances, music concerts, and even a fashion show.

    • The atmosphere was filled with excitement and enthusiasm.

    • It was a great opportunity for students...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be sincerely and dedication to wards your work.Carey resume and do Certification, Explain in detail.
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IGT Solutions Interview FAQs

How many rounds are there in IGT Solutions Customer Support Executive interview?
IGT Solutions interview process usually has 2-3 rounds. The most common rounds in the IGT Solutions interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for IGT Solutions Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IGT Solutions. The most common topics and skills that interviewers at IGT Solutions expect are voice process, International Voice Process, Communication Skills, Customer Service and Travel Process.
What are the top questions asked in IGT Solutions Customer Support Executive interview?

Some of the top questions asked at the IGT Solutions Customer Support Executive interview -

  1. What is Airin...read more
  2. Are rotational shifts comforta...read more
  3. What is b...read more

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IGT Solutions Customer Support Executive Interview Process

based on 10 interviews

Interview experience

3.7
  
Good
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IGT Solutions Customer Support Executive Salary
based on 170 salaries
₹1.2 L/yr - ₹5.5 L/yr
13% more than the average Customer Support Executive Salary in India
View more details

IGT Solutions Customer Support Executive Reviews and Ratings

based on 29 reviews

2.6/5

Rating in categories

3.1

Skill development

2.6

Work-life balance

2.5

Salary

2.8

Job security

2.7

Company culture

2.1

Promotions

2.6

Work satisfaction

Explore 29 Reviews and Ratings
Customer Support Executive

Pune

0-2 Yrs

₹ 0.5-2.25 LPA

Urgent opening For Customer Support Executive

Bangalore / Bengaluru

1-2 Yrs

₹ 3.5-3.75 LPA

Urgent opening For Customer Support Executive

Bangalore / Bengaluru

1-2 Yrs

₹ 3.5-3.75 LPA

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