IGT Solutions Customer Support Executive Interview Questions and Answers

If you have good communication then this round will be an easy cake for you.

Q1. Obviously starts with tell me about yourself. Hr will be questioning about your previous job experience. If you are a fresher the questions will be 'what is your life goal' and 'why do you want to join Sut...read more
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Q1. The most important round. So be very careful with the words you are going to use. Because the questions will be totally about yourself. you are speaking with the manager, Just be bold and honest. My person...read more
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Q1. What do you mean by customer support
Ans. 
Customer support refers to the assistance provided to customers before, during, and after a purchase.
• Customer support involves addressing customer inquiries, issues, and complaints.

• It includes providing product information, troubleshooting technical problems, and offering solutions.

• Customer support can be offered through various channels such as phone, email, chat, and social media.

• The goal of customer support is to en...read more
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Q2. Speak for a minute any interesting topic
Ans. 
The impact of social media on mental health
• Social media can have both positive and negative effects on mental health

• Excessive use of social media can lead to feelings of loneliness and depression

• Comparison to others on social media can negatively impact self-esteem

• However, social media can also provide a sense of community and support for individuals struggling with mental health issues
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Q3. Tell me about your self
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Q4. Are you willing to work in only night shifts
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Q5. Are you willing to relocate
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Q1. How to hire you?
Ans. 
I bring strong communication skills, empathy, and problem-solving abilities to ensure customer satisfaction and loyalty.
• Demonstrated ability to handle customer inquiries effectively, as shown in my previous role where I resolved 95% of issues on the first call.

• Strong empathy skills, allowing me to understand customer frustrations and provide tailored solutions, enhancing their experience.

• Proficient in using CRM softwar...read more
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Q2. What are your salary expectations?
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