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IGT Solutions Customer Care Executive Interview Questions and Answers
IGT Solutions Customer Care Executive Interview Experiences
8 interviews found
(2 Questions)
- Q1. Tell me something about yourself.
- Q2. Tell me any memorable day of your life.
Selected
I applied via Referral and was interviewed in Sep 2023. There were 5 interview rounds.
Helping others , motivating people.
(3 Questions)
- Q1. Do you know about bpo
- Ans.
BPO stands for Business Process Outsourcing, where companies hire third-party service providers to handle specific business processes.
BPO involves outsourcing non-core business functions to specialized service providers.
Common BPO services include customer support, technical support, data entry, and back-office operations.
BPO companies help businesses save costs, improve efficiency, and focus on core competencies.
Examp...
- Q2. Do you know about customer support
- Ans.
Customer support involves assisting customers with their inquiries, issues, and concerns to ensure a positive experience.
Providing assistance to customers via phone, email, or chat
Resolving customer complaints and issues in a timely manner
Maintaining a positive and professional attitude towards customers
Understanding products or services to provide accurate information
Escalating complex issues to higher levels of suppo
- Q3. Tell me about your daily routine
(1 Question)
- Q1. How do you get to know about this opportunity
(1 Question)
- Q1. Average Typing speed only.
(1 Question)
- Q1. General computer questions
Interview Preparation Tips
I applied via Walk-in and was interviewed in May 2024. There were 2 interview rounds.
(1 Question)
- Q1. Introduce your self?
- Ans.
I am a dedicated and experienced Customer Care Executive with a passion for helping customers and resolving their issues.
I have over 5 years of experience in customer service roles
I am skilled in handling customer inquiries, complaints, and providing solutions
I have a strong ability to communicate effectively and empathize with customers
I am proficient in using CRM systems and other customer service tools
I have receive...
That was moderate level.
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed in Dec 2022. There were 2 interview rounds.
(3 Questions)
- Q1. No questions They were just building the conversation
- Q2. Eg: How was your new year??
- Q3. What is your favourite movie and why
Interview Preparation Tips
They will ask another BPO
And why did you choose to work in BPO
That's all
Answer wisely just don't say anything about pay , speak only about growth.
IGT Solutions interview questions for designations
Selected
I applied via Referral and was interviewed in Feb 2023. There were 2 interview rounds.
(3 Questions)
- Q1. Tell me about yourself?
- Ans. I tell them about myself. With a positive attitude.
- Q2. What do you know about igt company
- Q3. Why should we hire you
Interview Preparation Tips
I applied via Walk-in and was interviewed before Dec 2022. There were 3 interview rounds.
(1 Question)
- Q1. Tell me about yourself
(1 Question)
- Q1. They just ask introduction thats it
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed before Apr 2022. There were 3 interview rounds.
(3 Questions)
- Q1. Its your introduction first
- Q2. Any topic which conveys your communication skill
- Ans. Try to being original. Whatever coming in your mind just say it calmly without increasing your rate of speech. Which will give you more tine to prepare to think the next part.
- Q3. Any topic like social media, your most memorable day, how did you spent your last day..
(2 Questions)
- Q1. About past experience
- Q2. Roles and responsibility. Your strength and weakness, why we should hire you.
I applied via Naukri.com and was interviewed before Mar 2021. There was 1 interview round.
(1 Question)
- Q1. They ask about genral things only nothing special
Interview Preparation Tips
- Bpo Operations
Top trending discussions
Interview questions from similar companies
Customer Care Executive Interview Questions & Answers
Sutherland Global Services
Anonymous
posted on 22 Mar 2024
Selected
I applied via Walk-in and was interviewed in Sep 2023. There were 2 interview rounds.
Need to speak on random topic
(2 Questions)
- Q1. What is bpo, Why bpo
- Ans.
BPO stands for Business Process Outsourcing. Companies opt for BPO services to focus on core business functions, reduce costs, and improve efficiency.
BPO involves contracting specific business processes to a third-party service provider.
Companies choose BPO to streamline operations, reduce costs, and access specialized skills.
Examples of BPO services include customer support, technical support, data entry, and payroll
- Q2. Long term goals
Interview Preparation Tips
Customer Care Executive Interview Questions & Answers
Sutherland Global Services
Anonymous
posted on 31 Dec 2023
Selected
I applied via Naukri.com and was interviewed in Jul 2023. There were 3 interview rounds.
Average method of screening
General topic with basic knowledge.
(3 Questions)
- Q1. Mostly about the resume topics and reasons
- Q2. If, I had a experience of 1 year at Indian oil corporation. They will ask me about the roles and responsibilities of my job nature.
- Q3. I just explained as it is.
Interview Preparation Tips
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IGT Solutions Interviews By Designations
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- IGT Solutions Customer Care Executive Interview Questions
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- IGT Solutions Team Lead Interview Questions
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IGT Solutions Customer Care Executive Interview Process
based on 10 interviews
2 Interview rounds
- Resume Shortlist Round
- HR Round
Interview Questions from Similar Companies
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IGT Solutions Customer Care Executive Reviews and Ratings
based on 74 reviews
Rating in categories
|
Process Associate
3.6k
salaries
|  ₹1 L/yr - ₹8.4 L/yr |
|
Customer Service Executive
523
salaries
| ₹1 L/yr - ₹5.4 L/yr |
|
Team Lead
319
salaries
| ₹2.4 L/yr - ₹7 L/yr |
|
Customer Care Executive
270
salaries
| ₹1.1 L/yr - ₹5.2 L/yr |
|
Quality Analyst
208
salaries
| ₹1.6 L/yr - ₹5.5 L/yr |
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