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IGT Solutions Customer Care Executive Interview Questions and Answers

Updated 2 Nov 2024

IGT Solutions Customer Care Executive Interview Experiences

8 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about yourself.
  • Q2. Tell me any memorable day of your life.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Sep 2023. There were 5 interview rounds.

Round 1 - Group Discussion 

Helping others , motivating people.

Round 2 - One-on-one 

(3 Questions)

  • Q1. Do you know about bpo
  • Ans. 

    BPO stands for Business Process Outsourcing, where companies hire third-party service providers to handle specific business processes.

    • BPO involves outsourcing non-core business functions to specialized service providers.

    • Common BPO services include customer support, technical support, data entry, and back-office operations.

    • BPO companies help businesses save costs, improve efficiency, and focus on core competencies.

    • Examp...

  • Answered by AI
  • Q2. Do you know about customer support
  • Ans. 

    Customer support involves assisting customers with their inquiries, issues, and concerns to ensure a positive experience.

    • Providing assistance to customers via phone, email, or chat

    • Resolving customer complaints and issues in a timely manner

    • Maintaining a positive and professional attitude towards customers

    • Understanding products or services to provide accurate information

    • Escalating complex issues to higher levels of suppo

  • Answered by AI
  • Q3. Tell me about your daily routine
Round 3 - One-on-one 

(1 Question)

  • Q1. How do you get to know about this opportunity
Round 4 - Technical 

(1 Question)

  • Q1. Average Typing speed only.
Round 5 - Technical 

(1 Question)

  • Q1. General computer questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Just have confidence speak clearly

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
-
Result
Not Selected

I applied via Walk-in and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Introduce your self?
  • Ans. 

    I am a dedicated and experienced Customer Care Executive with a passion for helping customers and resolving their issues.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries, complaints, and providing solutions

    • I have a strong ability to communicate effectively and empathize with customers

    • I am proficient in using CRM systems and other customer service tools

    • I have receive...

  • Answered by AI
Round 2 - Aptitude Test 

That was moderate level.

Interview Preparation Tips

Interview preparation tips for other job seekers - HR Tanya mam is Really good. If you Go to interview then reference Tanya mam that would help u to take job in this company very easily. Mam behaviour is so much good. My experience is so good.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. No questions They were just building the conversation
  • Q2. Eg: How was your new year??
  • Q3. What is your favourite movie and why

Interview Preparation Tips

Interview preparation tips for other job seekers - It was dead easy to crack the interview.
They will ask another BPO
And why did you choose to work in BPO
That's all
Answer wisely just don't say anything about pay , speak only about growth.

IGT Solutions interview questions for designations

 Customer Service Executive

 (15)

 Customer Support Executive

 (6)

 Senior Customer Service Executive

 (1)

 Customer Service

 (1)

 Customer Relationship Management Executive

 (1)

 Email Customer Support Executive

 (1)

 Customer Service Associate

 (12)

 Customer Support Associate

 (2)

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Feb 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself?
  • Ans. I tell them about myself. With a positive attitude.
  • Answered Anonymously
  • Q2. What do you know about igt company
  • Q3. Why should we hire you

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident. Be sure with you answer. Try to say fluently.
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed before Dec 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
Round 3 - One-on-one 

(1 Question)

  • Q1. They just ask introduction thats it

Interview Preparation Tips

Interview preparation tips for other job seekers - hopeless company
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Its your introduction first
  • Q2. Any topic which conveys your communication skill
  • Ans. Try to being original. Whatever coming in your mind just say it calmly without increasing your rate of speech. Which will give you more tine to prepare to think the next part.
  • Answered Anonymously
  • Q3. Any topic like social media, your most memorable day, how did you spent your last day..
Round 3 - Vna 

(2 Questions)

  • Q1. About past experience
  • Q2. Roles and responsibility. Your strength and weakness, why we should hire you.

I applied via Naukri.com and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. They ask about genral things only nothing special

Interview Preparation Tips

Topics to prepare for IGT Solutions Customer Care Executive interview:
  • Bpo Operations
Interview preparation tips for other job seekers - Nothing they just need confident people. If you don't know English also it's fine

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Group Discussion 

Need to speak on random topic

Round 2 - HR 

(2 Questions)

  • Q1. What is bpo, Why bpo
  • Ans. 

    BPO stands for Business Process Outsourcing. Companies opt for BPO services to focus on core business functions, reduce costs, and improve efficiency.

    • BPO involves contracting specific business processes to a third-party service provider.

    • Companies choose BPO to streamline operations, reduce costs, and access specialized skills.

    • Examples of BPO services include customer support, technical support, data entry, and payroll

  • Answered by AI
  • Q2. Long term goals

Interview Preparation Tips

Interview preparation tips for other job seekers - Self believe play a crucial role
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Average method of screening

Round 2 - Group Discussion 

General topic with basic knowledge.

Round 3 - One-on-one 

(3 Questions)

  • Q1. Mostly about the resume topics and reasons
  • Q2. If, I had a experience of 1 year at Indian oil corporation. They will ask me about the roles and responsibilities of my job nature.
  • Q3. I just explained as it is.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident with your knowledge. That's enough.

IGT Solutions Interview FAQs

How many rounds are there in IGT Solutions Customer Care Executive interview?
IGT Solutions interview process usually has 2-3 rounds. The most common rounds in the IGT Solutions interview process are One-on-one Round, HR and Resume Shortlist.
How to prepare for IGT Solutions Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IGT Solutions. The most common topics and skills that interviewers at IGT Solutions expect are customer care, Customer Service, voice process, international bpo and international call center.
What are the top questions asked in IGT Solutions Customer Care Executive interview?

Some of the top questions asked at the IGT Solutions Customer Care Executive interview -

  1. Do you know about customer supp...read more
  2. Do you know about ...read more
  3. No questions They were just building the conversat...read more

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IGT Solutions Customer Care Executive Interview Process

based on 10 interviews

2 Interview rounds

  • Resume Shortlist Round
  • HR Round
View more

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IGT Solutions Customer Care Executive Salary
based on 270 salaries
₹1.2 L/yr - ₹5.2 L/yr
14% more than the average Customer Care Executive Salary in India
View more details

IGT Solutions Customer Care Executive Reviews and Ratings

based on 74 reviews

3.2/5

Rating in categories

3.0

Skill development

2.9

Work-life balance

2.8

Salary

3.0

Job security

3.1

Company culture

2.8

Promotions

2.9

Work satisfaction

Explore 74 Reviews and Ratings
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