IGT Solutions Interview Questions, Process, and Tips

Q1. What is bpo?
Ans. 
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
• BPO involves outsourcing non-core business functions such as customer support, data entry, and payroll processing.

• Companies often choose to outsource these tasks to save costs and focus on their core competencies.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples...read more
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You need to take an assessment test in which a machine will evaluate your pronunciation, English grammar, speaking skills, and typing proficiency.

Q1. Could you please provide an overview of yourself, highlighting your work experiences, family background, knowledge of customer service, your daily routine for improving your English speaking and grammar sk...read more
Ans. 
Dedicated professional with diverse experience in customer service and a passion for continuous learning and improvement.
• Work Experience: Over 3 years in customer service roles, handling inquiries and resolving issues effectively.

• Family Background: Raised in a supportive family that values education and communication, fostering my interest in languages.

• Customer Service Knowledge: Strong understanding of customer needs,...read more
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Q1. What is inheritance
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Inheritance is a concept in object-oriented programming where a class can inherit attributes and methods from another class.
• Allows for code reusability by creating a new class based on an existing class

• Derived class (subclass) inherits properties and behaviors from a base class (superclass)

• Can have multiple levels of inheritance, creating a hierarchy of classes

• Example: Animal class can be a base class with Dog and Cat
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Q2. What is polymorphism
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Polymorphism is the ability of a function or method to behave differently based on the object it is acting upon.
• Polymorphism allows objects of different classes to be treated as objects of a common superclass.

• It enables a single interface to be used for different data types or classes.

• Examples include method overloading and method overriding in object-oriented programming.
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Q3. Write a code for string reverse
Ans. 
Code to reverse a string using array of characters
• Iterate through half of the string and swap characters from start and end

• Use a temporary variable to store the character being swapped

• Handle edge cases like empty string or single character string
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Q1. What is Service Level?
Ans. 
Service Level is a metric used to measure the percentage of calls answered within a specific time frame.
• Service Level is typically expressed as a percentage, such as 80% of calls answered within 20 seconds.

• It is an important metric for call centers to ensure customer satisfaction and efficiency.

• Service Level goals can vary depending on the industry and type of service being provided.
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Q2. What is attrition and Shrinkage?
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Attrition is the rate at which employees leave a company, while shrinkage is the amount of time that employees are paid for but not actively working.
• Attrition refers to the turnover rate of employees in a company.

• Shrinkage includes time spent on breaks, meetings, training, and other non-productive activities.

• Attrition can be calculated by dividing the number of employees who left by the average number of employees.

• Shri...read more
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Q1. Tell me something about yourself
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Q2. About previous experience
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Q1. Tell me about yourself
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Q2. About previous company and process
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Q1. Asked about GDS and Amadeus
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Q2. Different questions on Amadeus
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Q1. Travel related question
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Q2. Gds related question
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Gds related question

Geography and airport codes

Work related question

Q1. General coding questions.
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Q2. General experience questions
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