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I applied via Recruitment Consulltant and was interviewed in Dec 2022. There were 4 interview rounds.
Social media refers to online platforms where users can create and share content, connect with others, and engage in social networking.
Social media platforms include Facebook, Instagram, Twitter, LinkedIn, and TikTok.
Users can share photos, videos, status updates, and links on social media.
Social media allows for real-time communication and interaction with a global audience.
Businesses use social media for marketing, c...
Customer service involves providing assistance and support to customers before, during, and after a purchase.
Customer service is about meeting the needs and expectations of customers.
It involves listening to customers, addressing their concerns, and providing solutions.
Customer service can be provided through various channels such as phone, email, chat, or in-person.
Building rapport and maintaining positive relationshi...
BPO stands for Business Process Outsourcing, which involves contracting a third-party service provider to handle specific business processes.
BPO allows companies to focus on their core competencies while outsourcing non-core functions.
It helps in cost reduction by leveraging economies of scale and expertise of the service provider.
BPO services can include customer support, technical support, data entry, and more.
Exampl...
We also called versant test.
Following the computer sound.
Listening test.
Speaking test (pronounciation).
Answering the Question.
Retelling the story.
Travel process involves booking flights, hotels, transportation, and activities for customers.
Travel process includes booking flights, hotels, transportation, and activities for customers
It also involves providing travel itineraries, visa assistance, and travel insurance
Travel process may include handling cancellations, changes, and refunds for customers
Knowledge of popular travel destinations, airlines, and hotel chai...
I applied via Recruitment Consulltant and was interviewed in Sep 2024. There were 3 interview rounds.
I am a detail-oriented individual with a strong background in data analysis and process improvement.
I have a Bachelor's degree in Business Administration with a focus on operations management.
I have experience working as a data analyst, where I improved efficiency by streamlining processes.
I am proficient in Excel, SQL, and data visualization tools like Tableau.
I am a quick learner and enjoy taking on new challenges.
The day I graduated from college
Feeling of accomplishment after years of hard work
Celebrating with friends and family
Reflecting on the journey and looking forward to the future
I am a detail-oriented individual with a background in data analysis and strong problem-solving skills.
Graduated with a degree in Business Administration
Worked as a data analyst for XYZ Company
Proficient in Excel and data visualization tools
Strong analytical and problem-solving skills
Excellent attention to detail
My last birthday was spent with close friends and family, enjoying a delicious meal and exchanging thoughtful gifts.
Celebrated with close friends and family
Enjoyed a delicious meal
Exchanged thoughtful gifts
Yes, I am comfortable with night shifts and have discussed it with my family.
I am comfortable working night shifts as I have done so in previous roles.
I have discussed the possibility of working night shifts with my family and they are supportive.
I understand the importance of maintaining a healthy work-life balance even with night shifts.
My day was busy but productive. I observed a lot of teamwork and collaboration among colleagues.
Started the day with a team meeting to discuss goals and priorities
Worked on various tasks with different team members throughout the day
Witnessed effective communication and problem-solving skills in action
Noticed a positive and supportive work environment
I was interviewed in Jan 2025.
Customer service entails providing assistance and support to customers before, during, and after a purchase.
Listening to customer needs and concerns
Resolving issues and complaints in a timely manner
Providing product information and guidance
Building relationships with customers to ensure satisfaction
Offering personalized service to enhance customer experience
90 min test containing verbal, Quantitative aptitude and question based on diagrams
I prefer programming languages like Python and Java for their versatility and widespread use in the industry.
I prefer Python for its simplicity, readability, and vast libraries for various tasks.
I also like Java for its strong typing, object-oriented approach, and cross-platform compatibility.
I am open to learning new languages as needed for specific projects or tasks.
IGT Solutions interview questions for popular designations
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
BPO involves outsourcing non-core business functions such as customer support, data entry, and payroll processing.
Companies often choose to outsource these tasks to save costs and focus on their core competencies.
Popular BPO destinations include India, the Philippines, and Eastern Europe.
Examples...
Get interview-ready with Top IGT Solutions Interview Questions
I was interviewed in Jan 2025.
You need to take an assessment test in which a machine will evaluate your pronunciation, English grammar, speaking skills, and typing proficiency.
Dedicated professional with diverse experience in customer service and a passion for continuous learning and improvement.
Work Experience: Over 3 years in customer service roles, handling inquiries and resolving issues effectively.
Family Background: Raised in a supportive family that values education and communication, fostering my interest in languages.
Customer Service Knowledge: Strong understanding of customer needs,...
Inheritance is a concept in object-oriented programming where a class can inherit attributes and methods from another class.
Allows for code reusability by creating a new class based on an existing class
Derived class (subclass) inherits properties and behaviors from a base class (superclass)
Can have multiple levels of inheritance, creating a hierarchy of classes
Example: Animal class can be a base class with Dog and Cat
Polymorphism is the ability of a function or method to behave differently based on the object it is acting upon.
Polymorphism allows objects of different classes to be treated as objects of a common superclass.
It enables a single interface to be used for different data types or classes.
Examples include method overloading and method overriding in object-oriented programming.
Code to reverse a string using array of characters
Iterate through half of the string and swap characters from start and end
Use a temporary variable to store the character being swapped
Handle edge cases like empty string or single character string
Service Level is a metric used to measure the percentage of calls answered within a specific time frame.
Service Level is typically expressed as a percentage, such as 80% of calls answered within 20 seconds.
It is an important metric for call centers to ensure customer satisfaction and efficiency.
Service Level goals can vary depending on the industry and type of service being provided.
Attrition is the rate at which employees leave a company, while shrinkage is the amount of time that employees are paid for but not actively working.
Attrition refers to the turnover rate of employees in a company.
Shrinkage includes time spent on breaks, meetings, training, and other non-productive activities.
Attrition can be calculated by dividing the number of employees who left by the average number of employees.
Shri...
I applied via Recruitment Consulltant and was interviewed in May 2024. There were 3 interview rounds.
I was interviewed in Jan 2025.
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Geography and airport codes
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The duration of IGT Solutions interview process can vary, but typically it takes about less than 2 weeks to complete.
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