IGT Solutions Interview Questions, Process, and Tips

Q1. Self introduction
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Q2. Work experience
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Q1. Tell me something about you
Ans. 
I am a dedicated and empathetic customer service associate with excellent communication skills.
• I have 3 years of experience in customer service, where I have honed my problem-solving and conflict resolution skills.

• I am highly skilled in handling customer inquiries and complaints, ensuring customer satisfaction.

• I am a good listener and have the ability to empathize with customers, making them feel heard and valued.

• I am ...read more
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Q1. Very good knowledge
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Q1. Asking how to give satisfaction client
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Q2. Did you know about products and how to managed good quality.
Ans. 
Yes, I have knowledge about the products and how to maintain good quality.
• I have experience in handling various products and ensuring their quality standards are met.

• I am familiar with quality control procedures and have implemented them in my previous roles.

• I am always willing to learn and adapt to new products and quality standards.

• For example, in my previous job as a retail associate, I was responsible for checking ...read more
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Q1. How do u handle the irritated customer?
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Q1. Personal information. General discussion - background, ctc, ex. Ctc etc.
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Q1. Successfactor technical questions. Integrations. BTP, CPI
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Q1. Technical round
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Q1. Tell me about work experience.
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Q1. Tell me about your self?
Ans. 
I am a detail-oriented individual with a strong background in data analysis and process improvement.
• I have a Bachelor's degree in Business Administration with a focus on operations management.

• I have experience working as a data analyst, where I developed strong analytical skills.

• I am proficient in using Excel, SQL, and other data analysis tools.

• I have a track record of improving processes and increasing efficiency in m
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Q2. What about last experience and responsibilities ?
Ans. 
In my last role, I was responsible for handling customer inquiries, processing orders, and resolving issues.
• Managed incoming calls and emails from customers

• Processed orders accurately and efficiently

• Resolved customer complaints and issues in a timely manner

• Collaborated with other departments to ensure customer satisfaction
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For non voice process 1 email writing test with random topics like refund.

Q1. Work experience and responsibilities
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Q2. KRA, how to met daily basis targets,
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Q3. Knw about product knowledge, quality related questions? Work experience of past organisation.
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Q4. Why left previous company, what about last experience of this organization related to LOB, Process, etc
Ans. 
I left my previous company due to relocation for personal reasons. My last experience was positive, with a strong focus on improving processes and achieving business objectives.
• Left previous company due to relocation for personal reasons

• Last experience was positive with a focus on improving processes and achieving business objectives
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Q5. Every think knows you mentioned own CV asking questions related CV some words,
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Q6. Know about home town some other place , and gives random topics XYZ anything.
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