IGT Solutions Customer Service Executive Interview Questions and Answers

BPO stands for Business Process Outsourcing. Social media refers to online platforms that allow users to create, share, and interact with content.

• BPO involves outsourcing non-core business functions to a third-party provider.

• Social media platforms include Facebook, Twitter, Instagram, and LinkedIn.

• Social media is used for marketing, customer service, and communication.

• Companies can use social media to engage with customers and build brand awareness.

• BPO and social media are bo...read more

To solve problems, identify the root cause, brainstorm solutions, evaluate options, and implement the best one.

• Identify the problem and its root cause

• Brainstorm potential solutions

• Evaluate the options and their potential outcomes

• Implement the best solution and monitor its effectiveness

• Seek feedback and make adjustments as necessary

E-commerce refers to buying and selling of goods and services online.

• E-commerce allows customers to shop from anywhere at any time.

• It eliminates the need for physical stores and reduces overhead costs.

• Examples include Amazon, eBay, and Alibaba.

• E-commerce has grown rapidly in recent years due to the convenience it offers.

BPO stands for Business Process Outsourcing. It involves contracting non-core business activities to a third-party provider.

• BPO is a cost-saving strategy for businesses.

• It allows companies to focus on their core competencies.

• BPO services include customer support, technical support, data entry, and more.

• India is a popular destination for BPO services due to its large English-speaking workforce.

• BPO industry is expected to grow due to the increasing demand for outsourcing servic...read more

Customer service entails providing assistance and support to customers before, during, and after a purchase.

• Listening to customer needs and concerns

• Resolving issues and complaints in a timely manner

• Providing product information and guidance

• Building relationships with customers to ensure satisfaction

• Offering personalized service to enhance customer experience