Zomato
100+ Interview Questions and Answers
Q1. How u deal to the customer if he get non veg food instead of veg food ?
Apologize for the mistake and offer to replace the dish with the correct one.
Listen to the customer's complaint and empathize with their situation.
Apologize for the mistake and take responsibility for the error.
Offer to replace the dish with the correct one or provide a suitable alternative.
Ensure that the correct dish is served promptly and check with the customer to ensure their satisfaction.
Take steps to prevent similar mistakes from happening in the future.
Q2. How you deal to the customer if he complain that delivery boy threaten him ?
I would apologize to the customer and assure them that immediate action will be taken to address the issue.
Listen attentively to the customer's complaint
Apologize sincerely for the inconvenience caused
Assure the customer that their complaint will be taken seriously
Ask for specific details about the incident
Document the complaint and escalate it to the appropriate department
Follow up with the customer to provide updates on the actions taken
Design and implement a Least Frequently Used(LFU) Cache, to implement the following functions:
1. put(U__ID, value): Insert the value in the cache if the key(‘U__ID’) is not already present or update ...read more
Q4. What is customer relationship management?
Customer relationship management (CRM) is a strategy to manage and improve interactions with customers.
CRM is a system or approach used by businesses to manage and analyze customer interactions and data.
It involves collecting and organizing customer information to enhance customer satisfaction and loyalty.
CRM helps businesses track customer interactions, manage sales leads, and provide personalized customer service.
It enables businesses to understand customer needs, preferenc...read more
You are given two sorted arrays of distinct integers, ‘ARR1’ and ‘ARR2’. If you find a common element in both arrays, you can switch from one array to another.
Your task is to find a path throug...read more
Q6. How would you sell a simple pen for 1 lakh.
This pen is not just a writing instrument, it's a statement of luxury and exclusivity.
Highlight the pen's unique design and craftsmanship
Emphasize the use of high-quality materials
Mention any special features or functions
Create a sense of exclusivity and rarity
Appeal to the buyer's desire for luxury and status
Offer personalized engraving or customization options
You have been given a binary tree of 'N' unique nodes and a Start node from where the tree will start to burn. Given that the Start node will always exist in the tree, your task is to print the...read more
You are given an array of integers 'ARR' of length 'N' and an integer Target. Your task is to return all pairs of elements such that they add up to Target.
Note:
We cannot use the element at a given inde...read more
Given a binary tree of integers, you are supposed to modify the given binary tree to a sum tree where each node value is replaced by the sum of the values of both left and ...read more
Q10. 4. There are 5000 orders in this week. if there is order growth of 20% and 20% dip(churn) in Delivery partners as well as 10% of rejoinings of old Delivery partners. How many excess delivery partners needed in ...
read moreExcess delivery partners needed next week due to order growth, dip in delivery partners, and rejoinings.
Calculate the number of orders for next week after 20% growth.
Calculate the number of delivery partners for next week after 20% dip and 10% rejoinings.
Subtract the number of delivery partners for next week from the number of orders for next week.
The result is the number of excess delivery partners needed for next week compared to this week.
Q11. Do you know a good amount about ordering food and stuff online?
Yes, I have a good amount of knowledge about ordering food and other items online.
I am familiar with various online food delivery platforms like Uber Eats, DoorDash, and Grubhub.
I know how to browse menus, select items, and customize orders.
I am aware of the payment options available for online food orders.
I understand the process of tracking orders and resolving any issues that may arise.
I can provide assistance in using online platforms to order groceries, household items, ...read more
Q12. What important things should be followed when you are in conversation with the customers?
Active listening, empathy, clear communication, problem-solving, and follow-up are important when conversing with customers.
Listen actively to the customer's concerns and needs.
Show empathy and understanding towards their situation.
Communicate clearly and effectively, avoiding technical jargon.
Offer solutions and problem-solving strategies.
Follow up with the customer to ensure their satisfaction and address any further concerns.
You have been given an array/list 'HEIGHTS' of length ‘N. 'HEIGHTS' represents the histogram and each element of 'HEIGHTS' represents the height of the histogram bar. Consider th...read more
You are given a Doubly Linked List of integers and a positive integer 'K' representing the group size. Modify the linked list by reversing every group of 'K' nodes in the linked list....read more
You are given a 2-dimensional array/list having N rows and M columns, which is filled with ones(1) and zeroes(0). 1 signifies land, and 0 signifies water.
A cell is said to be connected to...read more
Q16. What do you know about Zomato ?
Zomato is a popular online food delivery and restaurant discovery platform.
Zomato allows users to search for restaurants, read and write reviews, and order food for delivery.
It operates in multiple countries around the world, providing a wide range of cuisines and dining options.
Zomato also offers a subscription service called Zomato Gold, which provides discounts and offers at partner restaurants.
Q17. Can you communicate both in English and Hindi?
Yes, I can communicate in both English and Hindi.
I am fluent in both English and Hindi.
I can effectively communicate with customers in both languages.
I have experience in handling customer queries and resolving issues in English and Hindi.
I can switch between languages based on the customer's preference.
Being bilingual allows me to provide better customer service and understand their needs.
You have been given a Snake and Ladder Board with 'N' rows and 'N' columns with the numbers written from 1 to (N*N) starting from the bottom left of the board, and alternating direction each row...read more
Q19. 3. How many Delivery partners needed to deliver 5000 orders/week, with 10 hours log in per day?
Approximately 36-40 delivery partners are needed to deliver 5000 orders/week with 10 hours log in per day.
Assuming each delivery partner can deliver 10-15 orders per day
Considering 6 working days per week
Taking into account factors like traffic, distance, and delivery time
May require additional delivery partners during peak seasons or holidays
You are given a Doubly Linked List of ‘N’ positive integers. Your task is to delete a node at position ‘POS’ in the linked list.
Note:
Assume that the Indexing for the linked list ...read more
Q21. How will you convince a traditional restaurant (old restaurant, that does not believe in going online) to onboard on Zomato?
I would highlight the benefits of online presence, showcase success stories of similar restaurants, and offer a trial period.
Explain the potential increase in visibility and customer reach by being listed on Zomato
Share success stories of other traditional restaurants that have seen growth after joining Zomato
Offer a trial period with no commitment to show the restaurant the potential benefits
Provide support and guidance in setting up their online profile and managing orders
Q22. How would you deal with an angry customer?
To deal with an angry customer, it is important to remain calm, listen actively, empathize, apologize, offer a solution, and follow up.
Remain calm and composed
Listen actively to understand the customer's concerns
Empathize with the customer's emotions
Apologize sincerely for any inconvenience caused
Offer a solution or options to resolve the issue
Follow up with the customer to ensure satisfaction
Q23. How many people in a day place online order on Zomato
I'm sorry, I don't have access to the current data on the number of people who place online orders on Zomato.
Q24. If the customer is very irate and he is speaking profanity,how will you deal with them?
Remaining calm and empathetic, I would listen to the customer, apologize for their frustration, and assure them that I am there to help.
Stay calm and composed
Listen actively to the customer's concerns
Apologize sincerely for their frustration
Assure them that their issue will be resolved
Avoid taking their profanity personally
Offer solutions or alternatives
If necessary, escalate the issue to a supervisor
Q25. 1. bitwise OR of the sum of all the subsequence of the array [Hard] 2. course schedule II (leetcode question)
Two software development questions: bitwise OR of array subsequences and course schedule II.
Question 1 requires finding the bitwise OR of the sum of all subsequences of an array.
Question 2 is a LeetCode question about scheduling courses with prerequisites.
For question 1, we can use dynamic programming to find all subsequences and then calculate the bitwise OR.
For question 2, we can use a topological sort to determine the order in which courses should be taken.
Interviewer asked me about Polymorphism and about real time and run time polymorphism also with the examples.
Q27. Zomato takes 30% commission, competitors take 22% how will you convince the restaurant owner.
I will highlight the value Zomato provides beyond just commission rates.
Emphasize the additional services and benefits Zomato offers, such as increased visibility, marketing support, and access to a larger customer base.
Provide case studies or testimonials from other restaurants that have seen success with Zomato despite the higher commission rate.
Negotiate with the restaurant owner to find a mutually beneficial solution, such as offering a trial period or discounted rates fo...read more
Q28. How you deal to the customer if he get non veg food instend of veg food?
I would apologize to the customer and immediately replace the non-veg food with the correct order.
Apologize to the customer for the mistake
Assure them that the correct order will be delivered as soon as possible
Replace the non-veg food with the correct order
Ensure that the replacement order is checked for accuracy before delivery
Offer a discount or compensation for the inconvenience caused
Q29. Find angle between hour hand and minute hand in clock if time is given? Write a program or pseudo code?
Find angle between hour and minute hand in a clock given the time.
Calculate the angle made by the hour hand with respect to 12 o'clock position
Calculate the angle made by the minute hand with respect to 12 o'clock position
Find the difference between the two angles and take the absolute value
If the angle is greater than 180 degrees, subtract it from 360 degrees to get the smaller angle
Q30. How do you plan you sales cycle to make sure you achieve your target?
I plan my sales cycle by setting clear goals, identifying potential leads, and creating a timeline for follow-up.
Set specific and measurable sales goals
Identify potential leads through research and networking
Create a timeline for follow-up and prioritize leads based on their potential value
Track progress and adjust strategies as needed
Write a SQL query to find X percentile of the student.
Q32. 2. How do you implement process changes(Area wise or entire city)
I implement process changes by analyzing current processes, identifying areas for improvement, creating a plan, and communicating changes to stakeholders.
Analyze current processes to identify areas for improvement
Create a plan for implementing changes
Communicate changes to stakeholders and provide training if necessary
Monitor and evaluate the effectiveness of the changes
Make adjustments as needed to ensure success
Examples: Implementing a new routing system for delivery trucks...read more
Q33. How would you handle if a customers order has been cancelled from restaurant side after waiting for 2 hours
I would apologize to the customer, offer a refund or replacement, and ensure their next order is prioritized.
Apologize sincerely to the customer for the inconvenience caused
Offer a refund or replacement for the cancelled order
Ensure the customer's next order is prioritized and expedited
Provide a discount or voucher for their next order as a gesture of goodwill
Q34. A hash function was written to convert a string into a hash. Write a un-hash function to revert it(from hash to string)?
Use a reverse algorithm to convert the hash back to the original string.
Identify the algorithm used to create the hash
Create a reverse algorithm to undo the hash function
Apply the reverse algorithm to the hash to get the original string
Q35. How E-commerce can help for the betterment of the future ?
E-commerce can help in the betterment of the future by providing convenience, accessibility, and innovation.
E-commerce allows people to shop from anywhere at any time, making it more convenient for customers.
It provides accessibility to a wider range of products and services, especially for those living in remote areas.
E-commerce platforms are constantly innovating to improve the customer experience, such as offering personalized recommendations and faster delivery options.
It...read more
Q36. Puzzle – 25 horses – 5 lanes, find fastest 3 horses?
25 horses in 5 lanes, find fastest 3 horses.
Divide horses into groups of 5 and race them, record the top 3 from each group.
Race the top 3 horses from each group and record the fastest 3.
Total of 7 races required to find the fastest 3 horses.
Q37. How would you handle a situation where a customer order is delayed?
I would communicate with the customer, investigate the delay, and offer solutions to resolve the issue.
Communicate with the customer promptly to inform them about the delay and apologize for any inconvenience.
Investigate the reason for the delay by checking with the shipping carrier or internal processes.
Offer solutions such as expedited shipping, discounts, or refunds to make up for the delay.
Provide regular updates to the customer until the order is delivered to ensure tran...read more
Q38. Print prime numbers in a given range and optimize the solution?
Print prime numbers in a given range and optimize the solution.
Use Sieve of Eratosthenes algorithm to generate prime numbers efficiently
Start with a boolean array of size n+1, mark all as true
Loop through the array and mark all multiples of each prime as false
Print all the indexes that are still marked as true
What is transaction? Why is it required ?
Q40. 1 feature u would like to add in Zomato app
I would like to add a feature that allows users to filter restaurants based on their sustainability practices.
Users can select filters such as 'locally sourced ingredients', 'compostable packaging', and 'renewable energy usage'
Restaurants can display their sustainability practices on their profile for users to see
This feature can attract environmentally conscious users and promote sustainable practices in the food industry
Q41. What do you know about Bpo
BPO stands for Business Process Outsourcing. It involves contracting a third-party service provider to handle specific business processes.
BPO companies provide various services such as customer support, technical support, telemarketing, data entry, and more
BPO helps companies focus on their core business functions by outsourcing non-core activities
BPO services can be onshore, nearshore, or offshore depending on the location of the service provider
BPO industry is known for its...read more
Q42. How you will convince Restaurant owner for commission, Ads, Discounts.
I will highlight the benefits of commission, ads, and discounts to the restaurant owner, showcasing how it can increase their revenue and customer base.
Emphasize the potential increase in revenue through commission from increased orders.
Highlight the visibility and brand awareness that ads can bring to the restaurant.
Explain how offering discounts can attract new customers and retain existing ones.
Provide case studies or examples of successful partnerships with other restaura...read more
Q43. How to solve the late service provide...
To solve late service provide, improve communication, optimize routes, track delivery progress, and incentivize timely deliveries.
Improve communication between customers, delivery team, and management.
Optimize delivery routes to reduce travel time and increase efficiency.
Track delivery progress in real-time to identify delays and address them promptly.
Incentivize timely deliveries through rewards or penalties for late service.
Implement technology solutions like GPS tracking a...read more
Q44. How fast and accurate are your keyboarding or typing skills? ...
I have excellent keyboarding skills with a high level of speed and accuracy.
I can type at a speed of 80 words per minute with an accuracy rate of 98%.
I have been practicing touch typing for several years, allowing me to type without looking at the keyboard.
I am proficient in using keyboard shortcuts and can navigate through documents quickly.
I pay attention to detail and ensure minimal errors while typing.
I have experience in transcribing audio files accurately and efficientl...read more
Q45. What are the different areas of Zomato
Zomato operates in various areas including food delivery, restaurant discovery, table reservations, and online ordering.
Food delivery services
Restaurant discovery platform
Table reservations
Online ordering system
Q46. What's the role of a key account manager
Key account managers are responsible for managing relationships with important clients to ensure their needs are met and to maximize sales opportunities.
Develop and maintain strong relationships with key clients
Understand the client's business needs and objectives
Act as the main point of contact for the client within the company
Identify new sales opportunities within the account
Collaborate with internal teams to meet client needs and achieve sales targets
Q47. What are the typical data points you want to look at if you want to boost the sales of snacks in your hometown?
To boost snack sales in my hometown, I would look at data points such as customer demographics, popular snack preferences, competitor analysis, and sales trends.
Customer demographics (age, gender, income level)
Popular snack preferences in the area
Competitor analysis (pricing, promotions, product offerings)
Sales trends (seasonal variations, peak hours)
Q48. RCA on what factors would have contributed to the decline in order share of Zomato in the last month
Factors contributing to decline in Zomato's order share last month
Increased competition from other food delivery apps
Poor customer service leading to negative reviews
Issues with app functionality causing user dissatisfaction
Changes in pricing or promotions affecting customer loyalty
Q49. Sales strategy for new product launch
A successful sales strategy for a new product launch involves thorough market research, identifying target audience, creating a unique value proposition, and effective communication.
Conduct market research to identify potential customers and competitors
Develop a unique value proposition that sets the product apart from competitors
Identify the target audience and tailor the marketing message to their needs
Create a multi-channel marketing plan that includes social media, email,...read more
Q50. Sell a pen to engineer not used pen since 10 years
Highlight the benefits of using a pen after 10 years and how it can enhance the engineer's work.
Emphasize the importance of jotting down ideas and notes for better organization
Discuss the convenience of using a pen for quick sketches or diagrams
Mention the reliability of a pen compared to digital devices in certain situations
Q51. What is zomato and how it works
Zomato is a popular online food delivery and restaurant discovery platform.
Zomato allows users to search for restaurants, read reviews, and order food for delivery or pickup.
Users can also make reservations, view menus, and avail discounts and offers.
Restaurants can list their menus, photos, and promotions on Zomato to attract more customers.
Zomato also offers a premium subscription service called Zomato Gold for exclusive deals and discounts.
Q52. What you understand by customer supports ?
Customer support involves providing assistance and resolving issues for customers to ensure their satisfaction.
Customer support involves addressing customer inquiries and concerns
It includes providing product information, troubleshooting, and resolving complaints
Customer support can be provided through various channels such as phone, email, chat, or social media
The goal of customer support is to ensure customer satisfaction and loyalty
Examples: Helping a customer reset their ...read more
Q53. What data entry software or programs are you familiar with? ...
I am familiar with various data entry software such as Microsoft Excel, Google Sheets, and QuickBooks.
Proficient in Microsoft Excel
Familiar with Google Sheets
Experience with QuickBooks data entry
Q54. Write a regex for email validation?
Regex for email validation
Start with a string of characters followed by @ symbol
Followed by a string of characters and a period
End with a string of characters with a length of 2-6 characters
Allow for optional subdomains separated by periods
Disallow special characters except for . and _ in username
Q55. How many kilos of chicken are bought in your hometown every day?
I do not have the specific data on the amount of chicken bought in my hometown daily.
I do not have access to the exact sales data of chicken in my hometown.
The amount of chicken bought daily can vary depending on factors like population size, dietary preferences, and cultural practices.
One way to estimate the daily chicken consumption in a town is to consider the number of grocery stores or markets selling chicken and their average sales volume.
Q56. How to handle man power critical situation , demand .
To handle man power critical situation and demand, prioritize tasks, delegate responsibilities, and consider outsourcing.
Prioritize tasks based on urgency and importance
Delegate responsibilities to capable team members
Consider outsourcing to temporary agencies or freelancers
Offer incentives for overtime or additional work
Cross-train employees to fill in gaps in manpower
Maintain open communication with team members to address concerns and find solutions
Q57. What steps should be taken if a client does not agree to the company's policy?
Addressing client disagreement with company policy requires clear communication, understanding the client's concerns, finding common ground, and offering alternative solutions.
Initiate a conversation with the client to understand their perspective and concerns.
Explain the rationale behind the company policy and how it benefits both parties.
Seek common ground and try to find a compromise that satisfies both the client and the company.
Offer alternative solutions or options that...read more
Q58. What are the sources to hire Deliver partner
Sources to hire delivery partners include job portals, referrals, social media, and recruitment agencies.
Job portals such as Indeed, Glassdoor, and LinkedIn
Referrals from current employees or partners
Social media platforms like Facebook and Twitter
Recruitment agencies that specialize in logistics and transportation
Networking events and job fairs
Advertising on local newspapers or radio stations
Partnering with local schools or training programs to recruit new talent
Q59. How to convince your team when order payment will decrease?
By transparently communicating the reasons behind the decrease and involving the team in finding solutions, trust and understanding can be built.
Explain the reasons behind the decrease in order payment, such as changes in market demand or company financial constraints.
Involve the team in brainstorming solutions to mitigate the impact of the decrease, such as optimizing routes or increasing efficiency.
Provide regular updates on the situation and progress towards improving orde...read more
Q60. What is bpo what is inbond and outbound calling
BPO stands for Business Process Outsourcing. Inbound calling refers to receiving calls from customers, while outbound calling refers to making calls to customers.
BPO is the practice of contracting specific business processes to a third-party service provider.
Inbound calling involves handling incoming calls from customers seeking assistance or information.
Outbound calling involves making proactive calls to customers for various purposes like sales, surveys, or follow-ups.
Inbou...read more
Q61. Ideas to generate dine in business
Offer promotions, improve ambiance, provide excellent service, and create a loyalty program.
Offer happy hour specials to attract customers during slow hours
Create a cozy and inviting atmosphere with comfortable seating and lighting
Train staff to provide exceptional service and make customers feel welcome
Implement a loyalty program to reward repeat customers and encourage return visits
Q62. If the Zomato delivered non veg food instead of veg food but will we do you
I would apologize for the mistake, offer a replacement meal, and ensure the correct order is delivered promptly.
Apologize sincerely for the error
Offer a replacement meal or refund
Ensure the correct order is delivered promptly
Provide a discount or voucher for future orders as a gesture of goodwill
Q63. How does Zomato earn money
Zomato earns money through advertising, subscription fees from restaurants, and commission from food orders.
Zomato charges restaurants for advertising on their platform to reach more customers.
Restaurants pay subscription fees to be listed on Zomato's platform and access premium features.
Zomato takes a commission from food orders placed through their platform.
Zomato also offers premium services like Zomato Gold, which is a subscription-based dining program.
Q64. Given an array of n numbers , find the kth largest find the sum from a th largest to bth largest n can be huge
Find the sum of kth to bth largest numbers in a huge array efficiently.
Sort the array in descending order to easily find the kth and bth largest numbers.
Use a priority queue or min heap to efficiently find the kth and bth largest numbers without sorting the entire array.
Once you have the kth and bth largest numbers, iterate through the array and sum the numbers between them.
Q65. Sale pitch how to sale a pen
Highlight the pen's unique features, demonstrate its quality, and show how it meets the customer's needs.
Start by highlighting the pen's sleek design and durable construction.
Demonstrate the pen's smooth writing experience and long-lasting ink.
Show how the pen's ergonomic grip and retractable tip make it convenient for everyday use.
Explain how the pen's affordable price point makes it a great value for the customer.
Offer a special promotion or discount to incentivize the cust...read more
Q66. Why Customer service?
Customer service allows me to help and support customers, ensuring their satisfaction and building strong relationships.
I enjoy interacting with people and solving their problems.
Customer service allows me to use my communication and problem-solving skills.
I find fulfillment in providing excellent service and exceeding customer expectations.
Building strong relationships with customers leads to loyalty and repeat business.
Customer service is a crucial aspect of any successful ...read more
Q67. Maximim number of slices that can be cut in cake
The maximum number of slices that can be cut in a cake depends on the number of cuts made and the shape of the cake.
The maximum number of slices is equal to the number of cuts plus one.
The shape of the cake also affects the maximum number of slices that can be cut.
For a round cake, the maximum number of slices is equal to the number of cuts made along the diameter plus one.
For a rectangular cake, the maximum number of slices is equal to the number of cuts made along the lengt...read more
Q68. What do you know about customer service?
Customer service involves providing assistance and support to customers before, during, and after a purchase.
Customer service is all about meeting the needs and expectations of customers.
It involves actively listening to customers, addressing their concerns, and providing solutions.
Customer service can be provided through various channels such as phone, email, chat, and in-person interactions.
Building strong relationships with customers is key to providing excellent customer ...read more
Q69. How would you deal with tweets of customers who tagged us and saying we cheated them
Address the issue publicly, apologize, offer a solution, and take the conversation offline.
Respond promptly to the tweet, acknowledging the customer's concerns.
Apologize for any inconvenience caused and assure them that their feedback is important.
Offer a solution or compensation publicly, such as a refund or replacement.
Encourage the customer to direct message or email for further assistance to resolve the issue privately.
Monitor the conversation and follow up to ensure the ...read more
Q70. Flip any rows or columns at any time to make the sum of gird cells ofa provided square in a matrix should be minimum
To minimize the sum of grid cells in a square matrix, flip rows or columns as needed.
Identify the rows or columns with the highest values and consider flipping them to reduce the sum
Try different combinations of flipping rows and columns to find the minimum sum
Consider using dynamic programming or backtracking to efficiently explore all possible combinations
Q71. Create 1 minut video on given topic
Creating a 1 minute video on a given topic
Plan out the key points you want to cover in the video
Keep the video concise and engaging to maintain viewer interest
Use visuals, animations, and storytelling to make the content more impactful
Include a call to action at the end to encourage viewer engagement
Q72. What are higher order functions in swift?
Higher order functions in Swift are functions that can take other functions as parameters or return functions as results.
Higher order functions include map, filter, and reduce in Swift.
They allow for more concise and readable code by abstracting common patterns of code.
Example: map function can be used to transform each element in an array without using a loop.
Q73. Who is crusher? How he is functioned?
Crusher is a machine used for crushing materials into smaller pieces.
Crusher is a mechanical device that applies force to break down large rocks or other materials.
It is commonly used in mining, construction, and recycling industries.
Crushers can be operated manually or powered by electricity or diesel engines.
They come in various types such as jaw crushers, cone crushers, impact crushers, etc.
The functioning of a crusher involves feeding the material into the machine, which ...read more
Q74. Tell me abt urself
I am a highly skilled and experienced Business Analyst with a strong background in data analysis and problem-solving.
Over 5 years of experience as a Business Analyst
Proficient in gathering and analyzing business requirements
Expertise in data modeling and visualization tools
Strong communication and presentation skills
Proven track record of successfully implementing process improvements
Collaborated with cross-functional teams to drive project success
Developed and maintained pro...read more
Q75. What does it mean by customer centric company?
A customer centric company focuses on meeting the needs and preferences of customers to provide exceptional experiences.
Putting the customer at the center of all decision-making processes
Tailoring products and services to meet customer needs and preferences
Providing excellent customer service and support
Collecting and acting on customer feedback to continuously improve
Building long-term relationships with customers
Examples: Amazon, Zappos, Nordstrom
Q76. Something tell about BPO CALL CENTRE,
BPO CALL CENTRE is a business process outsourcing service that provides customer support through phone calls.
BPO CALL CENTRE stands for Business Process Outsourcing Call Centre.
It is a service that provides customer support through phone calls.
It is commonly used by companies to handle customer inquiries, complaints, and technical support.
BPO CALL CENTRE agents are trained to handle a variety of customer issues and provide solutions.
Examples of BPO CALL CENTRE companies inclu...read more
Q77. How to handle missing values in case of Kmeans cluster
Handle missing values in Kmeans cluster by imputing with mean, median, or mode.
Impute missing values with mean, median, or mode of the feature
Consider using algorithms like KNN imputation or MICE for more complex cases
Drop rows or columns with missing values if they are insignificant in number
Normalize data before imputing missing values to avoid bias
Q78. Will you take care of 200 ton material?
Yes, I am capable of taking care of 200 ton material.
I have experience handling heavy machinery and materials.
I am familiar with safety protocols and procedures for handling large loads.
I have successfully managed similar tasks in my previous roles.
I am physically fit and capable of handling the physical demands of the job.
Q79. How priority queue works and its implementation using min heap
Priority queue is a data structure that stores elements based on their priority, allowing for efficient retrieval of the highest priority element.
Priority queue can be implemented using a min heap, where the root node always contains the minimum element.
Insertion: Add the new element to the end of the heap and then heapify up to maintain the min heap property.
Deletion: Remove the root node (minimum element), move the last element to the root, and then heapify down to maintain...read more
Q80. Swiggy vs Zomato pros & cons
Swiggy and Zomato are popular food delivery platforms in India with their own unique pros and cons.
Swiggy has a larger market share and better delivery network.
Zomato offers a wider variety of cuisines and restaurants.
Swiggy has a user-friendly interface and faster delivery times.
Zomato has a loyalty program and more discounts and offers for users.
Swiggy has better customer service compared to Zomato.
Q81. Future scope of the product
The future scope of the product is promising with potential for expansion and innovation.
The product can be adapted to meet changing customer needs and preferences.
New features and functionalities can be added to enhance the product's value proposition.
The product can be integrated with other technologies to create a more comprehensive solution.
Expansion into new markets and geographies can be explored to increase revenue streams.
Investment in research and development can lea...read more
Q82. Comfortable with Sales work Comfortable going to field Aware of local culture
Yes
Yes, I am comfortable with sales work and have a proven track record of achieving sales targets.
Yes, I am comfortable going to the field and interacting with customers face-to-face.
Yes, I am aware of the local culture and understand its impact on business relationships and negotiations.
Design Instagram
Q84. Price of a meal at particular restaurant.
The price of a meal at a particular restaurant varies depending on the menu item chosen.
The restaurant's menu offers a range of prices for different dishes.
The price of a meal can also vary depending on the time of day or day of the week.
Additional charges such as taxes and tips may also apply.
For example, a burger and fries may cost $10, while a steak dinner may cost $30.
The restaurant may also offer specials or promotions that affect the price of certain menu items.
Q85. How would you grow your market?
To grow the market, I would focus on expanding our customer base through targeted marketing strategies and partnerships.
Identify target customer segments and tailor marketing campaigns to reach them effectively
Utilize social media and digital marketing channels to increase brand visibility and attract new customers
Form partnerships with complementary businesses to reach new audiences and expand market reach
Offer promotions or discounts to incentivize new customers to try our ...read more
Q86. How to deliver a food safely
To deliver food safely, ensure proper packaging, maintain temperature control, follow hygiene practices, and handle with care.
Use insulated bags or containers to maintain temperature
Avoid cross-contamination by separating raw and cooked foods
Wash hands frequently and use gloves when handling food
Check food labels for allergen information
Handle fragile items with care to prevent damage
Q87. How can deliver a food safely
To deliver food safely, ensure proper packaging, use insulated bags, follow food safety guidelines, and handle with care.
Use insulated bags to maintain food temperature
Follow food safety guidelines to prevent contamination
Handle food with care to avoid spills or damage
Double-check orders before delivery to ensure accuracy
Q88. What do you think Zomato can improve?
Zomato can improve its delivery time and customer service.
Improve delivery time to ensure hot and fresh food
Enhance customer service to handle complaints and queries efficiently
Provide more accurate tracking of orders
Expand the restaurant database to include more options
Offer more discounts and promotions to attract customers
Q89. What do you know about the zomato
Q90. How to handle imabalance in case of Naive Bayes
Handling imbalance in Naive Bayes involves using techniques like oversampling, undersampling, or using different evaluation metrics.
Use oversampling techniques like SMOTE to create synthetic samples of the minority class.
Use undersampling techniques to randomly remove samples from the majority class.
Adjust class weights in the Naive Bayes algorithm to give more importance to the minority class.
Use different evaluation metrics like F1 score or ROC-AUC instead of accuracy when ...read more
Q91. Difference between static dispatch and dynamic dispatch.
Static dispatch is determined at compile time, while dynamic dispatch is determined at runtime.
Static dispatch is also known as early binding, while dynamic dispatch is also known as late binding.
Static dispatch is faster as the method to be called is known at compile time, while dynamic dispatch incurs a slight performance overhead as the method to be called is determined at runtime.
In static dispatch, the method to be called is resolved based on the type of the variable at ...read more
Q92. Tell me about zomato
Zomato is a popular online food delivery and restaurant discovery platform.
Zomato allows users to search for restaurants, read and write reviews, and order food for delivery or pickup.
It provides information such as menus, photos, and user ratings for restaurants.
Zomato also offers a subscription service called Zomato Gold, which provides discounts and offers at partner restaurants.
Q93. What do you know about logistics?
Logistics involves the management of the flow of goods, services, and information from point of origin to point of consumption.
Logistics includes transportation, warehousing, inventory management, and supply chain optimization.
Efficient logistics can reduce costs and improve customer satisfaction.
Examples of logistics companies include UPS, FedEx, and DHL.
Q94. What is E-commerce?
E-commerce refers to the buying and selling of goods and services over the internet.
E-commerce involves online transactions between businesses and consumers.
It allows customers to shop from the comfort of their homes and have products delivered to their doorstep.
Popular e-commerce platforms include Amazon, eBay, and Alibaba.
E-commerce has revolutionized retail by providing a global marketplace accessible to anyone with an internet connection.
It offers various payment options,...read more
Q95. Sell a Bottle and negotiate
I would highlight the unique features of the bottle, emphasize its quality and benefits, and offer a competitive price.
Highlight the unique features of the bottle such as its design, material, or functionality
Emphasize the quality of the bottle and how it compares to competitors
Explain the benefits of using the bottle, such as durability, eco-friendliness, or convenience
Offer a competitive price or special promotion to entice the customer to make a purchase
Q96. What is customer service ?
Customer service is the assistance and support provided to customers before, during, and after purchasing a product or service.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as phone, email, live chat, or social media.
Examples of customer service include...read more
Q97. How many cars go through a petrol pump
The number of cars that go through a petrol pump varies depending on factors such as location, time of day, and day of the week.
The number of cars at a petrol pump can be higher during peak hours, such as morning and evening rush hours.
Weekends and holidays may see increased traffic at petrol pumps.
Petrol pumps located near highways or busy intersections tend to have more cars passing through.
The size of the petrol pump and the number of fuel dispensers can also impact the nu...read more
Q98. Compitator of Zomato
Swiggy, Uber Eats, Foodpanda, Dunzo, etc. are some of the competitors of Zomato.
Swiggy is a food delivery platform that competes with Zomato in India.
Uber Eats is another food delivery platform that competes with Zomato globally.
Foodpanda is a food delivery platform that competes with Zomato in Asia.
Dunzo is a hyperlocal delivery platform that competes with Zomato in India.
Q99. What's is purpose of VFD ?
VFD stands for Variable Frequency Drive. Its purpose is to control the speed and torque of an electric motor.
VFDs are used to save energy by adjusting the motor speed to match the load requirements.
They provide smooth starting and stopping of motors, reducing mechanical stress.
VFDs allow for precise control of motor speed, enabling better process control.
They can be used to optimize motor performance and extend motor life.
VFDs are commonly used in HVAC systems, pumps, fans, a...read more
Q100. How to Handle Fleet How to handle Strike
Handling fleet strikes requires effective communication, strategic planning, and quick decision-making.
Establish clear communication channels with drivers and fleet managers
Develop a contingency plan for strike situations
Monitor fleet operations closely to identify any potential issues
Work with legal team to ensure compliance with labor laws
Consider alternative transportation options if necessary
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