10+ Capgemini Interview Questions and Answers

Customer care executives are responsible for providing assistance and support to customers.

• Handling customer queries and complaints

• Providing information about products and services

• Resolving customer issues and concerns

• Maintaining customer records and databases

• Ensuring customer satisfaction and retention

Social media is crucial for businesses as it helps in building brand awareness, increasing customer engagement, driving website traffic, and improving customer service.

• Social media allows businesses to reach a wider audience and build brand awareness.

• It provides a platform for businesses to engage with their customers and build relationships.

• Social media can drive traffic to a business's website, increasing the chances of conversions and sales.

• It enables businesses to gather ...read more

BPO (Business Process Outsourcing) and customer care are related to outsourcing of business processes and providing support to customers respectively.

• BPO involves outsourcing of non-core business processes such as payroll, accounting, and customer service to third-party service providers.

• Customer care involves providing support to customers through various channels such as phone, email, chat, and social media.

• BPO and customer care are often interlinked as BPO companies provid...read more