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10+ Capgemini Interview Questions and Answers
Q1. What is role of customer care executive
Customer care executives are responsible for providing assistance and support to customers.
Handling customer queries and complaints
Providing information about products and services
Resolving customer issues and concerns
Maintaining customer records and databases
Ensuring customer satisfaction and retention
Q2. What is OS, How to handle the Battery problem,
Q3. How will you manage remote work
Q4. how will you handle irate customer
Q5. Importance of social media in business
Social media is crucial for businesses as it helps in building brand awareness, increasing customer engagement, driving website traffic, and improving customer service.
Social media allows businesses to reach a wider audience and build brand awareness.
It provides a platform for businesses to engage with their customers and build relationships.
Social media can drive traffic to a business's website, increasing the chances of conversions and sales.
It enables businesses to gather ...read more
Q6. advantages & disadvantages of online shopping
Q7. What tha bpo and Customer care
BPO (Business Process Outsourcing) and customer care are related to outsourcing of business processes and providing support to customers respectively.
BPO involves outsourcing of non-core business processes such as payroll, accounting, and customer service to third-party service providers.
Customer care involves providing support to customers through various channels such as phone, email, chat, and social media.
BPO and customer care are often interlinked as BPO companies provid...read more
Q8. Speak on any topic for 2 minutes
Q9. Definition of customer satisfaction
Q10. what is customer service
Q11. What is blinkit
Q12. Roles of customer support
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