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IGT Solutions Lead WFM Interview Questions and Answers

Updated 16 Oct 2024

IGT Solutions Lead WFM Interview Experiences

2 interviews found

Lead WFM Interview Questions & Answers

user image Anonymous

posted on 16 Oct 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What is Service Level?
  • Ans. 

    Service Level is a metric used to measure the percentage of calls answered within a specific time frame.

    • Service Level is typically expressed as a percentage, such as 80% of calls answered within 20 seconds.

    • It is an important metric for call centers to ensure customer satisfaction and efficiency.

    • Service Level goals can vary depending on the industry and type of service being provided.

  • Answered by AI
  • Q2. What is attrition and Shrinkage?
  • Ans. 

    Attrition is the rate at which employees leave a company, while shrinkage is the amount of time that employees are paid for but not actively working.

    • Attrition refers to the turnover rate of employees in a company.

    • Shrinkage includes time spent on breaks, meetings, training, and other non-productive activities.

    • Attrition can be calculated by dividing the number of employees who left by the average number of employees.

    • Shri...

  • Answered by AI

Lead WFM Interview Questions & Answers

user image Anonymous

posted on 30 Jan 2022

I applied via Approached by Company

Round 1 - HR 

(1 Question)

  • Q1. Introduction with
Round 2 - One-on-one 

(1 Question)

  • Q1. IEX Nice with Excel Test

Interview Preparation Tips

Interview preparation tips for other job seekers - Overall it is great place work and learn together

Lead WFM Interview Questions Asked at Other Companies

asked in Capgemini
Q1. If Servise Level goes down, what would be the reason behind.
asked in Ubiquity
Q2. How to take the assumptions for Capacity?
Q3. is any blood relation working in teleperformance
Q4. What is attrition and Shrinkage?
Q5. What is AHT, occupancy, utilization

Interview questions from similar companies

I was interviewed before Sep 2020.

Round 1 - Coding Test 

(1 Question)

Round duration - 140 minutes
Round difficulty - Medium

Test timing was at 2:00 pm , it was conducted in a college and the environment was good for the test. Camera was a primary part of test, so no suspicious activity.

  • Q1. 

    Sum of Two Numbers Represented as Arrays

    Given two numbers in the form of two arrays where each element of the array represents a digit, calculate the sum of these two numbers and return this sum as an ar...

  • Ans. 

    Given two numbers represented as arrays, calculate their sum and return the result as an array.

    • Iterate through the arrays from right to left, adding digits and carrying over if necessary

    • Handle cases where one array is longer than the other by considering the remaining digits

    • Ensure the final sum array does not have any leading zeros

  • Answered by AI
Round 2 - Face to Face 

Round duration - 20 minutes
Round difficulty - Easy

The round was conducted at around 12 p.m. I was called at the college location and then it was conducted. The interviewer was quite polite and frank.

Round 3 - HR 

Round duration - 8 minutes
Round difficulty - Easy

This round was conducted right after finishing and clearing the technical round at the same place and on the same day.

Interview Preparation Tips

Eligibility criteriaAbove 60 %Wipro Limited interview preparation:Topics to prepare for the interview - OOPS, Data Structures, Database Concepts, Coding problemsTime required to prepare for the interview - 2-3 monthsInterview preparation tips for other job seekers

Tip 1 : Practice atleast 2-3 Coding problems daily so your logic building becomes stronger.
Tip 2 : Exercise problems based on OOPS concepts and others too.
Tip 3 : If you can have your own project built, then it's the major point and will act as a plus point.

Application resume tips for other job seekers

Tip 1 : Your resume should be in standard form, short and simple will be more effective.
Tip 2 : Whatever you have learned, you need to mention it in your resume as that will be your primary source of selection and having project on your resume is important.

Final outcome of the interviewSelected

Skills evaluated in this interview

I applied via Naukri.com and was interviewed before Apr 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basic questions only ... regarding job and experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident ... always say the truth ... never try to fake your details

I applied via Campus Placement and was interviewed before Feb 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Hr

Interview Preparation Tips

Interview preparation tips for other job seekers - You should be true to what you are putting before the interviewer . Try to put your ideas Add something you did well in your career like in projects /research which you know very well and versed in concepts about it for open interview so that interviewer can get bandwidth where he can ask questions from. This is simply a key .

I applied via Campus Placement and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. 1.Describe a situation where you have taken a quick decision and failed, and a situation where you succeeded. 2. What is a skill you have tried to achieve but failed? 3. Describe a decision you have taken ...

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. Always try to take risk in small problems . When you face the consequences, you would be able to tackle bigger problems.
2. Every skill you learn, even if you didn't excel in it is not to be considered a waste of time/failure, you learn something simply by participating.

I applied via Referral and was interviewed in Jul 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. 1. what is responsibility of data ayalyst. 2. About project. 3. how to deal multi- source problem. 4. what are key skill required for data analyst. 5. some statistical method that are useful for data anyly...

Interview Preparation Tips

Interview preparation tips for other job seekers - it was tough but if you confident in yourself you can do anything.

I applied via Campus Placement and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about Yourself, some questions related to machine learning, and I was asked more questions to differentiate like differences between ml and ai, python and c, c and java and procedural and functiona...

Interview Preparation Tips

Interview preparation tips for other job seekers - Get a complete grip on your resume and be confident about what you say, If you don't know the answer it is okay to agree that you don't know the answer so that interviewer can ask the next questions.

I applied via Job Portal and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Oops Concepts,JAVA 8

Interview Preparation Tips

Interview preparation tips for other job seekers - Quite simple and easy. 1st round technical.2nd round HR

I applied via Monster and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. About MVC and .NET framework
  • Q2. Questions on Rest API, Core services and WCF

Interview Preparation Tips

Interview preparation tips for other job seekers - Need to be strong in basic .NET framework
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IGT Solutions Interview FAQs

How many rounds are there in IGT Solutions Lead WFM interview?
IGT Solutions interview process usually has 2 rounds. The most common rounds in the IGT Solutions interview process are One-on-one Round, Resume Shortlist and HR.
How to prepare for IGT Solutions Lead WFM interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IGT Solutions. The most common topics and skills that interviewers at IGT Solutions expect are Scheduling, WFM, Advanced Excel, Aspect and Blue Pumpkin.
What are the top questions asked in IGT Solutions Lead WFM interview?

Some of the top questions asked at the IGT Solutions Lead WFM interview -

  1. What is attrition and Shrinka...read more
  2. What is Service Lev...read more
  3. IEX Nice with Excel T...read more

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IGT Solutions Lead WFM Interview Process

based on 1 interview

Interview experience

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Excellent
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IGT Solutions Lead WFM Salary
based on 31 salaries
₹2.5 L/yr - ₹8.2 L/yr
At par with the average Lead WFM Salary in India
View more details

IGT Solutions Lead WFM Reviews and Ratings

based on 8 reviews

3.6/5

Rating in categories

3.7

Skill development

3.6

Work-life balance

3.9

Salary

4.5

Job security

3.5

Company culture

3.8

Promotions

3.9

Work satisfaction

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