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IGT Solutions

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3.3

based on 2.7k Reviews

Video summary

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IGT Solutions Lead WFM Interview Questions and Answers

Updated 16 Oct 2024

IGT Solutions Lead WFM Interview Experiences

2 interviews found

Lead WFM Interview Questions & Answers

Anonymous

posted on 16 Oct 2024

Interview experience

Excellent

Difficulty level

Process Duration

Result

Round 1 - One-on-one

(2 Questions)

Q1. What is Service Level?

Ans.

Service Level is a metric used to measure the percentage of calls answered within a specific time frame.

Service Level is typically expressed as a percentage, such as 80% of calls answered within 20 seconds.
It is an important metric for call centers to ensure customer satisfaction and efficiency.
Service Level goals can vary depending on the industry and type of service being provided.

Answered by AI

Add your answer

Q2. What is attrition and Shrinkage?

Ans.

Attrition is the rate at which employees leave a company, while shrinkage is the amount of time that employees are paid for but not actively working.

Attrition refers to the turnover rate of employees in a company.
Shrinkage includes time spent on breaks, meetings, training, and other non-productive activities.
Attrition can be calculated by dividing the number of employees who left by the average number of employees.
Shri...

Answered by AI

Add your answer

Lead WFM Interview Questions & Answers

Anonymous

posted on 30 Jan 2022

I applied via Approached by Company

Round 1 - HR

(1 Question)

Q1. Introduction with

Add your answer

Round 2 - One-on-one

(1 Question)

Q1. IEX Nice with Excel Test

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Overall it is great place work and learn together

Top trending discussions

View All

Career Growth

a technical specialist

How soon should I say I'm not joining the org.

I have offer from 3 orgs 1. Deloitte 2. Thoughtworks 3. TCS Decided to join Deloitte on March 05, which is the DoJ of other two as well. I wanted to know when is the right time to inform tcs and thoughtworks that I'm not joining their orgs, and what's the best reason to give? I wanted to have a backup offer if in worst case deloittes offer messes up.

Got a question about IGT Solutions?

Ask anonymously on communities.

Interview questions from similar companies

Team Lead Operations Interview Questions & Answers

Sutherland Global Services

ashitosh sabbanwar

posted on 15 Jun 2024

Interview experience

Excellent

Difficulty level

Process Duration

Result

Round 1 - One-on-one

(2 Questions)

Q1. Introduce about college experience?

Add your answer

Q2. Some hidden things you liked in your management?

Add your answer

Round 2 - Group Discussion

Choose your own topic and explain to others?

Round 3 - HR

(2 Questions)

Q1. How much salary do you expect?

Add your answer

Q2. Why should we hire you?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Kindly be attentive and confident

Team Lead Operations Interview Questions & Answers

GlobalLogic

Anonymous

posted on 30 Dec 2024

Interview experience

Bad

Difficulty level

Process Duration

Result

Round 1 - One-on-one

(1 Question)

Q1. Why you are switching

Add your answer

Process Leader Interview Questions & Answers

UST

Anonymous

posted on 31 May 2023

Interview experience

Excellent

Difficulty level

Process Duration

Result

Round 1 - Aptitude Test

They will provide the question paper with 25 questions all are based on your job, should get more then 20 mark

Round 2 - Technical

(1 Question)

Q1. The project lead will ask technical question from your job

Add your answer

Round 3 - One-on-one

(1 Question)

Q1. The project manager will ask about your previous job experience, your preferred location, salary expectations, and discussed little bit about your current job.

Add your answer

Round 4 - HR

(1 Question)

Q1. Its only for your salary and location confirmation

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - No need to prepare well, should get knowledge about your job. That's fine will get offer.

Process Leader Interview Questions & Answers

Bosch Global Software Technologies

Anonymous

posted on 6 Jan 2025

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Naukri.com and was interviewed before Jan 2024. There was 1 interview round.

Round 1 - One-on-one

(1 Question)

Q1. What is your total relevant experience?

Add your answer

Process Leader Interview Questions & Answers

Bosch Global Software Technologies

Anonymous

posted on 8 Feb 2023

Interview experience

Excellent

Difficulty level

Hard

Process Duration

2-4 weeks

Result

Selected

I applied via Approached by Company and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - One-on-one

(2 Questions)

Q1. As usual asked by each and every company

Add your answer

Q2. As usual asked by each and every company and regards to shift

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident to whatever you answer and be honest . Never be nervous

Assistant Manager WFM Interview Questions & Answers

Atos

Anonymous

posted on 1 Apr 2024

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Approached by Company and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - One-on-one

(1 Question)

Q1. Tell me about yourself ?

Add your answer

Round 2 - One-on-one

(2 Questions)

Q1. Tell me about yourself

Add your answer

Q2. How do you manage bench in your organisation?

Add your answer

Team Lead Operations Interview Questions & Answers

Sutherland Global Services

Nishanth Tenjerla

posted on 20 Nov 2023

Interview experience

Excellent

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Approached by Company and was interviewed before Nov 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

View all tips

Round 2 - One-on-one

(1 Question)

Q1. Asking on Experience in Healthcare

Add your answer

Round 3 - Technical

(1 Question)

Q1. On project wise

Add your answer

Round 4 - HR

(1 Question)

Q1. Salary discussion

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It was great experience working with sutherlands

Team Lead Operations Interview Questions & Answers

Virtusa Consulting Services

Anonymous

posted on 4 Sep 2021

I applied via Naukri.com and was interviewed in Mar 2021. There were 3 interview rounds.

Interview Questionnaire

4 Questions

Q1. About overall experience and relevant experience

Add your answer

Q2. Knowledge about digital marketing

Add your answer

Q3. Family background

Add your answer

Q4. Where u r looking urself in next 5 years

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and be on time

IGT Solutions Interview FAQs

How many rounds are there in IGT Solutions Lead WFM interview?

IGT Solutions interview process usually has 2 rounds. The most common rounds in the IGT Solutions interview process are One-on-one Round, Resume Shortlist and HR.

How to prepare for IGT Solutions Lead WFM interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IGT Solutions. The most common topics and skills that interviewers at IGT Solutions expect are Scheduling, WFM, Advanced Excel, Aspect and Blue Pumpkin.

What are the top questions asked in IGT Solutions Lead WFM interview?

Some of the top questions asked at the IGT Solutions Lead WFM interview -

What is attrition and Shrinka...read more
What is Service Lev...read more
IEX Nice with Excel T...read more

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IGT Solutions Lead WFM Salary

based on 31 salaries

₹2.5 L/yr - ₹8.2 L/yr

At par with the average Lead WFM Salary in India

View more details

IGT Solutions Salaries in India

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Customer Care Executive 263 salaries	₹1.1 L/yr - ₹5.2 L/yr
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