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Capgemini Lead WFM Interview Questions and Answers

Updated 11 Oct 2020

Capgemini Lead WFM Interview Experiences

1 interview found

Lead WFM Interview Questions & Answers

user image Anonymous

posted on 11 Oct 2020

I applied via Walk-in and was interviewed before Oct 2019. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. If Servise Level goes down, what would be the reason behind.
  • Ans. 

    Service Level may go down due to various reasons.

    • Insufficient staffing or resources

    • High call volume or increased workload

    • Technical issues or system failures

    • Ineffective scheduling or forecasting

    • Agent absenteeism or attrition

    • Inadequate training or skill gaps

    • Poor call handling or longer handle times

    • Unexpected events or emergencies

    • Lack of prioritization or focus on service level goals

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Always remember just give enough answer what they want to hear from you. Don't explain a much but explain the key things

Skills evaluated in this interview

Interview questions from similar companies

Lead WFM Interview Questions & Answers

NTT user image sameer sharma

posted on 9 Jun 2021

I applied via Recruitment Consultant and was interviewed in May 2021. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Forecasting and Planning
  • Q2. Forecasting techniques
  • Ans. 

    Forecasting techniques involve using historical data and statistical models to predict future demand.

    • Time series analysis

    • Regression analysis

    • Exponential smoothing

    • Moving averages

    • Seasonal decomposition

    • Judgmental forecasting

    • Collaborative forecasting

  • Answered by AI
  • Q3. Planing calculation

Interview Preparation Tips

Interview preparation tips for other job seekers - It was over all Good experience
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Simple Math, reasoning, English are in test.

Round 2 - HR 

(1 Question)

  • Q1. Basic introduction round
Round 3 - One-on-one 

(4 Questions)

  • Q1. Operation related questions
  • Q2. How to calculate shrinkage.
  • Ans. 

    Shrinkage is calculated by dividing the total amount of time an employee is not available to work by the total scheduled work time.

    • Calculate total scheduled work time for a specific period (e.g. a day, week, month).

    • Determine the total amount of time employees are not available to work due to breaks, meetings, training, etc.

    • Divide the total time employees are not available by the total scheduled work time to get the shr

  • Answered by AI
  • Q3. How to calculatea attrition.
  • Ans. 

    Attrition rate is calculated by dividing the number of employees who left the company during a certain period by the average number of employees during that same period.

    • Calculate the number of employees who left the company during a specific time frame.

    • Calculate the average number of employees during that same time frame.

    • Divide the number of employees who left by the average number of employees to get the attrition rat...

  • Answered by AI
  • Q4. How to handle the team

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and be positive.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Apr 2024. There were 5 interview rounds.

Round 1 - Coding Test 

Yes..Coding test is like this, read the question and correct it,,

Round 2 - Coding Test 

Coding test is like this, read the question and correct it,,

Round 3 - Coding Test 

Coding test is like this, read the question and correct it,,

Round 4 - HR 

(4 Questions)

  • Q1. After completion of your work, you have to give its information to your HR...
  • Q2. After completing your work, you will have to give its information to each of your H.R managers
  • Q3. We will not complete our work without the permission of our boss and will follow it..
  • Q4. We will not complete our work without the permission of our boss and will follow it
Round 5 - HR 

(1 Question)

  • Q1. After completion of your work, you have to give its information to your boss

Interview Preparation Tips

Interview preparation tips for other job seekers - Yes
Interview experience
3
Average
Difficulty level
Easy
Process Duration
6-8 weeks
Result
Selected Selected

I applied via Job Portal

Round 1 - HR 

(3 Questions)

  • Q1. Salary expection
  • Q2. Near by Location
  • Q3. Team leader position

Interview Preparation Tips

Topics to prepare for IBM Team Lead Operations interview:
  • Sales experience
Interview preparation tips for other job seekers - Thanks giving me the best approach
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What is the corporate action ?
  • Ans. 

    Corporate action refers to events initiated by a publicly traded company that impact its shareholders and securities.

    • Corporate actions can include dividends, stock splits, mergers, acquisitions, rights issues, and more

    • These actions can affect the value of securities and the rights of shareholders

    • Shareholders need to be informed about corporate actions to make informed decisions about their investments

  • Answered by AI
  • Q2. What is the stock split ?
  • Ans. 

    A stock split is a corporate action in which a company divides its existing shares into multiple shares to increase liquidity and make the stock more affordable.

    • Stock split does not change the overall value of the company

    • Common stock splits include 2-for-1, 3-for-1, or 3-for-2 ratios

    • Investors receive more shares at a lower price per share after a stock split

  • Answered by AI
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. What are your technical skills?
  • Ans. 

    I have strong technical skills in quality control, data analysis, process improvement, and project management.

    • Proficient in quality control methodologies such as Six Sigma and Lean

    • Skilled in data analysis tools like Excel, Minitab, and Tableau

    • Experienced in process improvement techniques such as Kaizen and DMAIC

    • Knowledgeable in project management software like Microsoft Project

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your self
Round 2 - One-on-one 

(1 Question)

  • Q1. Project handling
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. How do you measure your team performance and keep them at same level...
  • Q2. Where do you see yourself in 5 years

Interview Preparation Tips

Interview preparation tips for other job seekers - TCS have just made the brand name in the market rest it's good company for freshers exclusively and can get up good exposure of a pure corporate structure...To those who already have exposure towards corporate will definitely be on a toss and wouldn't enjoy that extention of professionalism..

Note to every candidate irrespectively beware of BGC it's very strong and strict in TCS..
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via Referral and was interviewed in Aug 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Your strength and weakness
  • Q2. What is expectation for ctc
  • Ans. 

    The expectation for CTC should be competitive based on industry standards and the candidate's experience and skills.

    • CTC expectations should be realistic and aligned with the candidate's qualifications.

    • Research industry standards and salary ranges for similar positions to determine a fair CTC expectation.

    • Consider the candidate's experience, skills, and the responsibilities of the role when discussing CTC expectations.

    • Ne...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
And
Answer should be crisp and short

Capgemini Interview FAQs

How to prepare for Capgemini Lead WFM interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Capgemini. The most common topics and skills that interviewers at Capgemini expect are Capacity Planning, Verint, WFM, Scheduling and Avaya CMS.

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