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Capgemini
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I applied via Walk-in and was interviewed before Oct 2019. There was 1 interview round.
Service Level may go down due to various reasons.
Insufficient staffing or resources
High call volume or increased workload
Technical issues or system failures
Ineffective scheduling or forecasting
Agent absenteeism or attrition
Inadequate training or skill gaps
Poor call handling or longer handle times
Unexpected events or emergencies
Lack of prioritization or focus on service level goals
I applied via Recruitment Consultant and was interviewed in May 2021. There were 5 interview rounds.
Forecasting techniques involve using historical data and statistical models to predict future demand.
Time series analysis
Regression analysis
Exponential smoothing
Moving averages
Seasonal decomposition
Judgmental forecasting
Collaborative forecasting
Simple Math, reasoning, English are in test.
Shrinkage is calculated by dividing the total amount of time an employee is not available to work by the total scheduled work time.
Calculate total scheduled work time for a specific period (e.g. a day, week, month).
Determine the total amount of time employees are not available to work due to breaks, meetings, training, etc.
Divide the total time employees are not available by the total scheduled work time to get the shr
Attrition rate is calculated by dividing the number of employees who left the company during a certain period by the average number of employees during that same period.
Calculate the number of employees who left the company during a specific time frame.
Calculate the average number of employees during that same time frame.
Divide the number of employees who left by the average number of employees to get the attrition rat...
I applied via Approached by Company and was interviewed in Apr 2024. There were 5 interview rounds.
Yes..Coding test is like this, read the question and correct it,,
Coding test is like this, read the question and correct it,,
Coding test is like this, read the question and correct it,,
I applied via Job Portal
Corporate action refers to events initiated by a publicly traded company that impact its shareholders and securities.
Corporate actions can include dividends, stock splits, mergers, acquisitions, rights issues, and more
These actions can affect the value of securities and the rights of shareholders
Shareholders need to be informed about corporate actions to make informed decisions about their investments
A stock split is a corporate action in which a company divides its existing shares into multiple shares to increase liquidity and make the stock more affordable.
Stock split does not change the overall value of the company
Common stock splits include 2-for-1, 3-for-1, or 3-for-2 ratios
Investors receive more shares at a lower price per share after a stock split
I have strong technical skills in quality control, data analysis, process improvement, and project management.
Proficient in quality control methodologies such as Six Sigma and Lean
Skilled in data analysis tools like Excel, Minitab, and Tableau
Experienced in process improvement techniques such as Kaizen and DMAIC
Knowledgeable in project management software like Microsoft Project
I applied via Referral and was interviewed in Aug 2023. There was 1 interview round.
The expectation for CTC should be competitive based on industry standards and the candidate's experience and skills.
CTC expectations should be realistic and aligned with the candidate's qualifications.
Research industry standards and salary ranges for similar positions to determine a fair CTC expectation.
Consider the candidate's experience, skills, and the responsibilities of the role when discussing CTC expectations.
Ne...
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