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Capgemini Lead WFM Interview Questions and Answers

Updated 11 Oct 2020

Capgemini Lead WFM Interview Experiences

1 interview found

Lead WFM Interview Questions & Answers

user image Anonymous

posted on 11 Oct 2020

I applied via Walk-in and was interviewed before Oct 2019. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. If Servise Level goes down, what would be the reason behind.
  • Ans. 

    Service Level may go down due to various reasons.

    • Insufficient staffing or resources

    • High call volume or increased workload

    • Technical issues or system failures

    • Ineffective scheduling or forecasting

    • Agent absenteeism or attrition

    • Inadequate training or skill gaps

    • Poor call handling or longer handle times

    • Unexpected events or emergencies

    • Lack of prioritization or focus on service level goals

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Always remember just give enough answer what they want to hear from you. Don't explain a much but explain the key things

Skills evaluated in this interview

Interview questions from similar companies

I appeared for an interview in Dec 2020.

Round 1 - Coding Test 

(1 Question)

Round duration - 40 minutes
Round difficulty - Easy

  • Q1. 

    Count Subsequences Problem Statement

    Given an integer array ARR of size N, your task is to find the total number of subsequences in which all elements are equal.

    Explanation:

    A subsequence of an array i...

  • Ans. 

    Count the total number of subsequences in which all elements are equal in an integer array.

    • Iterate through the array and count the frequency of each element.

    • Calculate the total number of subsequences for each element using the formula (frequency * (frequency + 1) / 2).

    • Sum up the total number of subsequences for all elements and return the result modulo 10^9 + 7.

  • Answered by AI

Interview Preparation Tips

Eligibility criteriaNoWipro Limited interview preparation:Topics to prepare for the interview - Data Structures, Pointers, OOPS, System Design, Algorithms, Dynamic ProgrammingTime required to prepare for the interview - 4 monthsInterview preparation tips for other job seekers

Tip 1 : Do practice as much as you can
Tip 2 : Coding is key to crack

Application resume tips for other job seekers

Tip 1 : It should look nice
Tip 2 : Skills should be mentioned properly

Final outcome of the interviewRejected

Skills evaluated in this interview

Lead WFM Interview Questions Asked at Other Companies

asked in Capgemini
Q1. If the Service Level goes down, what could be the reasons?
asked in Ubiquity
Q2. How do you make assumptions for capacity planning?
Q3. Do you have any relatives working at Teleperformance?
Q4. Explain the process of demand management and bench management.
Q5. What is attrition and Shrinkage?

I applied via Company Website and was interviewed in Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. After 5 year in which position you will be

Interview Preparation Tips

Interview preparation tips for other job seekers - You should must improve your communication skills.

You have basic knowledge of your qualifications

I applied via Naukri.com and was interviewed in Aug 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. General knowledge in coding and SQL

Interview Preparation Tips

Interview preparation tips for other job seekers - Nooooooooooo noooooooooooooooooooooooooooo

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I applied via Campus Placement and was interviewed in Sep 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Online Type of interview

Interview Questionnaire 

1 Question

  • Q1. Current project
  • Ans. 

    I am currently working on developing a mobile application for a client in the hospitality industry.

    • The application will allow users to make reservations and order food and drinks from their mobile devices.

    • We are using React Native for the front-end and Node.js for the back-end.

    • We are also implementing a payment gateway to allow for secure transactions.

    • The client has requested that the app be available in both iOS and A...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Technical interview -prepare well on the working technology and project

I applied via Recruitment Consultant and was interviewed in Apr 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Maximum questions were around my past job profile.

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep it simple and clear. Stay honest and align your goals with the offered profile.
Are these interview questions helpful?

I applied via Naukri.com and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Tell me about BPO give brief
  • Q2. For which we are hiring
  • Q3. Do you know about content review
  • Ans. 

    Yes, content review involves evaluating and analyzing content for accuracy, relevance, and compliance.

    • Content review is a process of evaluating and analyzing content for accuracy, relevance, and compliance with guidelines and policies.

    • It involves checking for factual errors, grammatical mistakes, and ensuring that the content is appropriate for the intended audience.

    • Examples of content that may require review include s...

  • Answered by AI
  • Q4. Y should I hire you

Interview Preparation Tips

Interview preparation tips for other job seekers - This interview was a semi technical one of the best platform in Non voice u should have 100% focus on subject knowledge you need to know excel

Interview Questionnaire 

1 Question

  • Q1. In 5 programs without effecting one by one how can you debug a particular program and how can you know tha program is calling in debug
  • Ans. 

    To debug a particular program without affecting others, use breakpoints and step through the code.

    • Set a breakpoint in the program you want to debug

    • Step through the code using a debugger to identify the issue

    • Use logging statements to track the flow of the program

    • Check the call stack to see which functions are being called

    • Use conditional breakpoints to stop the program at specific points

  • Answered by AI

Skills evaluated in this interview

I applied via Referral and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. UiPath basics, RE framework, orchestrator and latest features of UiPath. System test will also be there.

Interview Preparation Tips

Interview preparation tips for other job seekers - Mainly concentrate on RE framework

Capgemini Interview FAQs

How to prepare for Capgemini Lead WFM interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Capgemini. The most common topics and skills that interviewers at Capgemini expect are Capacity Planning, Verint, WFM, Scheduling and Avaya CMS.

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