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Capgemini Lead WFM Interview Questions and Answers

Updated 11 Oct 2020

Capgemini Lead WFM Interview Experiences

1 interview found

Lead WFM Interview Questions & Answers

user image Anonymous

posted on 11 Oct 2020

I applied via Walk-in and was interviewed before Oct 2019. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. If Servise Level goes down, what would be the reason behind.
  • Ans. 

    Service Level may go down due to various reasons.

    • Insufficient staffing or resources

    • High call volume or increased workload

    • Technical issues or system failures

    • Ineffective scheduling or forecasting

    • Agent absenteeism or attrition

    • Inadequate training or skill gaps

    • Poor call handling or longer handle times

    • Unexpected events or emergencies

    • Lack of prioritization or focus on service level goals

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Always remember just give enough answer what they want to hear from you. Don't explain a much but explain the key things

Skills evaluated in this interview

Interview questions from similar companies

I applied via Campus Placement and was interviewed before Feb 2020. There were 4 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. What are the differences between C and C++?
  • Q2. Explain the scenarios where If and Switch Case statements are used.
  • Q3. Do you think algorithms and pseudocodes still play a role in the world of IT Services?
  • Ans. 

    Yes, algorithms and pseudocodes are still important in IT Services.

    • Algorithms are used in various fields of IT such as machine learning, data analysis, and cryptography.

    • Pseudocodes are used to plan and design algorithms before coding them.

    • Understanding algorithms and pseudocodes is essential for software engineers to write efficient and optimized code.

    • Examples of algorithms include sorting algorithms, search algorithms...

  • Answered by AI
  • Q4. Are you comfortable using Command Line Interfaces (CLIs) or Integrated Development Environments (IDEs) as part of your daily tasks?
  • Q5. Are you okay to learn front end and back end technologies to ensure you are a complete developer in the longer run? Would you be able to learn the concepts if a timeline is given?? If yes, explain your lea...

Interview Preparation Tips

Interview preparation tips for other job seekers - The hiring team expects a structured response in your answers. Be it a fresher or an experienced professional, the answers must be represented with examples to ensure you display your expertise with an application in your mind.

Skills evaluated in this interview

Lead WFM Interview Questions Asked at Other Companies

asked in Capgemini
Q1. If the Service Level goes down, what could be the reasons?
asked in Ubiquity
Q2. How do you make assumptions for capacity planning?
Q3. Do you have any relatives working at Teleperformance?
Q4. Explain the process of demand management and bench management.
Q5. What is attrition and Shrinkage?

Interview Questionnaire 

3 Questions

  • Q1. Mathematical ,verbal, logical, puzzles, pseudo code
  • Q2. Verbal
  • Q3. Logical

Interview Preparation Tips

Interview preparation tips for other job seekers - Help me for infosys apptitude test interview

Interview Questionnaire 

1 Question

  • Q1. Basic questions on programing language

What people are saying about Capgemini

View All
a senior software engineer
5d (edited)
Need Insights – Choosing Between Companies
Hi all, Currently have offers from Capgemini, Tech Mahindra, LTIMindTree, Zen&Art, CitiusTech, Nagarro & Persistent. Before making a decision, I need some clarity: 1. Do you get admin access on laptop or need IT for every install? 2. Are office hours flexible or fixed 9 AM login? 3. Is 9 hrs of active laptop time mandatory? 4. What's the leave policy — casual or strict approval? 5. Do projects use the latest technologies or older versions? Thanks in advance!
Got a question about Capgemini?
Ask anonymously on communities.

Interview Questionnaire 

1 Question

  • Q1. Based on programming

I applied via Referral and was interviewed in Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Its from Java, Springboot, Microservices.. and touchbase of UI technologies such as Angular.

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be well prepared for evry topic.. ask yourself what, when, why, how.
Thats how you can think logically.

then only you will be able to crack.

I applied via Company Website and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Coding Test 

2 coding questions which are of easy level

Round 2 - Technical 

(1 Question)

  • Q1. This round is full of fundasmental questions in dbms,c,oopsetc

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare more on basic fundamentals and practice programming .
Are these interview questions helpful?

Interview Questionnaire 

1 Question

  • Q1. Family Background and my skill set

Interview Preparation Tips

Interview preparation tips for other job seekers - Went well with HR

I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Competely on Ibm api connect development

Interview Preparation Tips

Interview preparation tips for other job seekers - It's was very nice and the interview was smooth and the hr process

I applied via Naukri.com and was interviewed in Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Oops Concepts and Data Structure Questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Oops And Data Structure, Collection.

Capgemini Interview FAQs

How to prepare for Capgemini Lead WFM interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Capgemini. The most common topics and skills that interviewers at Capgemini expect are Capacity Planning, Verint, WFM, Scheduling and Avaya CMS.

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Capgemini Lead WFM Reviews and Ratings

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2.0/5

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3.0

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2.0

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2.0

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3.0

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