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Excel test was there
FTEs can be calculated by dividing total hours worked by the number of hours a full-time employee works in a given period.
Calculate total hours worked by all employees in a given period
Determine the number of hours a full-time employee works in the same period
Divide total hours worked by the number of hours a full-time employee works to get the FTEs
Capacity assumptions are based on historical data, trends, business goals, and input from various stakeholders.
Consider historical data on call volumes, average handle times, and shrinkage
Take into account any upcoming marketing campaigns or promotions that may impact call volume
Consult with operations team, finance team, and other relevant stakeholders to gather input on business goals and constraints
Use forecasting m...
I applied via Walk-in and was interviewed before Oct 2019. There was 1 interview round.
Service Level may go down due to various reasons.
Insufficient staffing or resources
High call volume or increased workload
Technical issues or system failures
Ineffective scheduling or forecasting
Agent absenteeism or attrition
Inadequate training or skill gaps
Poor call handling or longer handle times
Unexpected events or emergencies
Lack of prioritization or focus on service level goals
I appeared for an interview before Sep 2016.
I applied via Recruitment Consultant and was interviewed before Sep 2018. There were 4 interview rounds.
I appeared for an interview in Jul 2017.
I am a software engineer with experience in developing and maintaining software applications.
I have a strong background in programming languages such as Java, C++, and Python.
I have worked on various projects, including developing web applications and implementing software solutions.
I am skilled in problem-solving and debugging, ensuring efficient and effective software development.
I have experience in collaborating wi...
I learned valuable teamwork and problem-solving skills during my summer internship.
Developed strong collaboration skills by working with a team of software engineers to complete projects
Gained experience in troubleshooting and debugging software issues
Learned to effectively communicate and present technical concepts to both technical and non-technical stakeholders
Improved problem-solving abilities by identifying and re...
based on 1 interview
Interview experience
TCS
Accenture
Wipro
Cognizant