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Ubiquity Lead WFM Interview Questions and Answers
Ubiquity Lead WFM Interview Experiences
1 interview found
Harpreet Singh
Excel test was there
(2 Questions)
- Q1. How to calculate the FTEs?
- Ans.
FTEs can be calculated by dividing total hours worked by the number of hours a full-time employee works in a given period.
Calculate total hours worked by all employees in a given period
Determine the number of hours a full-time employee works in the same period
Divide total hours worked by the number of hours a full-time employee works to get the FTEs
- Q2. How to take the assumptions for Capacity?
- Ans.
Capacity assumptions are based on historical data, trends, business goals, and input from various stakeholders.
Consider historical data on call volumes, average handle times, and shrinkage
Take into account any upcoming marketing campaigns or promotions that may impact call volume
Consult with operations team, finance team, and other relevant stakeholders to gather input on business goals and constraints
Use forecasting m...
Interview Preparation Tips
BigBasket
We don't just offer jobs; we offer peace of mind.
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Anonymous
I applied via Walk-in and was interviewed before Oct 2019. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. If Servise Level goes down, what would be the reason behind.
- Ans.
Service Level may go down due to various reasons.
Insufficient staffing or resources
High call volume or increased workload
Technical issues or system failures
Ineffective scheduling or forecasting
Agent absenteeism or attrition
Inadequate training or skill gaps
Poor call handling or longer handle times
Unexpected events or emergencies
Lack of prioritization or focus on service level goals
Interview Preparation Tips
Skills evaluated in this interview
I applied via Campus Placement and was interviewed before Jul 2021. There were 4 interview rounds.
Aptitude test on CS subjects like C programming, DBMS, CN, and OS.
There were 2 input-output based questions of easy to moderate level
Every candidate was given an individual topic and was asked to speak on it
(1 Question)
- Q1. Some typical HR questions
Interview Preparation Tips
I applied via Company Website and was interviewed before Dec 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Questions on Java,SQL,some trending technologies(IOT,Big data),pattern questions, programming questions with different approaches.
Interview Preparation Tips
I applied via Referral and was interviewed before Jan 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Java questions
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Feb 2021. There were 3 interview rounds.
Aptitude round consists Logical reasoning, General Aptitude, Grammar related questions etc. All are moderate level questions.
(3 Questions)
- Q1. Explain OOPs w.r.t Java
- Ans.
OOPs is a programming paradigm that uses objects to represent real-world entities. Java is an OOPs language.
OOPs stands for Object-Oriented Programming System
Java is a class-based OOPs language
Encapsulation, Inheritance, Polymorphism, and Abstraction are the four pillars of OOPs
Objects have state and behavior
Java supports interfaces, which allow for multiple inheritance
Example: A car can be represented as an object wit...
- Q2. Explain about the projects that you have worked on
- Q3. Explain how Java solves machine dependency of code execution
- Ans.
Java solves machine dependency by using bytecode and virtual machine.
Java code is compiled into bytecode which is platform-independent
The bytecode is executed by the Java Virtual Machine (JVM) which is platform-specific
JVM translates bytecode into machine code for the specific platform
This allows Java code to run on any platform with a JVM installed
Example: A Java program compiled on Windows can run on Linux or Mac as
(2 Questions)
- Q1. Why should we hire you?
- Q2. Tell me about yourself.
Interview Preparation Tips
- Java
Skills evaluated in this interview
I applied via Company Website and was interviewed before Jul 2021. There were 3 interview rounds.
Aptitude, reasoning, English, cloud sections
2 questions in which , one has to complete within an 50 minutes
(2 Questions)
- Q1. Tell me about t Yourself
- Q2. What are the previous experiences
Interview Preparation Tips
- Java
- SQL
- Agile Methodology
- SDLC
Keep it just and short
Explain more about your experiences
I applied via Campus Placement and was interviewed before May 2021. There were 2 interview rounds.
Numerical ability and logical reasoning followed by some coding mcqs
(1 Question)
- Q1. Print 1 to 100 without for loop
- Ans.
Printing 1 to 100 without for loop
Use recursion to print numbers from 1 to 99
Print 100 outside the recursion
Use a base case to stop recursion at 100
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Jun 2021. There were 2 interview rounds.
Simple aptitude test
(1 Question)
- Q1. General questions as per your cv
Interview Preparation Tips
- Aptitude
I applied via Company Website and was interviewed before Jul 2021. There were 2 interview rounds.
Attended the codevita competition in final year of college.
(3 Questions)
- Q1. About College Project
- Q2. Some very basics of java
- Q3. Experience of college project as a team
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