Ubiquity Interview Questions and Answers

Excel test was there

Q1. How to calculate the FTEs?
Ans. 
FTEs can be calculated by dividing total hours worked by the number of hours a full-time employee works in a given period.
• Calculate total hours worked by all employees in a given period

• Determine the number of hours a full-time employee works in the same period

• Divide total hours worked by the number of hours a full-time employee works to get the FTEs
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Q2. How to take the assumptions for Capacity?
Ans. 
Capacity assumptions are based on historical data, trends, business goals, and input from various stakeholders.
• Consider historical data on call volumes, average handle times, and shrinkage

• Take into account any upcoming marketing campaigns or promotions that may impact call volume

• Consult with operations team, finance team, and other relevant stakeholders to gather input on business goals and constraints

• Use forecasting m...read more
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