Ubiquity Lead WFM Interview Questions and Answers

Q1. Tell me about your self
Ans. 
Experienced operations professional with a proven track record of leading teams to success.
• Over 5 years of experience in operations management

• Strong leadership skills with a focus on team development

• Implemented process improvements resulting in increased efficiency

• Excellent communication and problem-solving abilities
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Q2. KIPs discussion
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Q1. Attrition and shrinkage explain
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Attrition and shrinkage are common terms used in operations management to explain the loss of employees and resources.
• Attrition refers to the natural reduction in staff numbers due to resignations, retirements, or terminations.

• Shrinkage refers to the loss of resources such as inventory, equipment, or funds due to theft, damage, or errors.

• Both attrition and shrinkage can have a negative impact on operational efficiency ...read more
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Q2. Problem solving questions
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Q1. Tell me about your self
Ans. 
Experienced operations professional with a proven track record in leading teams to success.
• Over 5 years of experience in operations management

• Strong leadership skills with a focus on team development

• Implemented process improvements resulting in increased efficiency

• Excellent communication and problem-solving abilities
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Q2. Explain BPO KPIs
Ans. 
BPO KPIs are key performance indicators used to measure the success of operations in a business process outsourcing company.
• BPO KPIs are metrics used to evaluate the performance of various operations within a BPO company.

• Examples of BPO KPIs include average handle time, first call resolution rate, customer satisfaction score, and agent utilization rate.

• These KPIs help BPO companies track and improve their operational e...read more
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Q1. Tell me something about yourself
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Q2. Tell me abouyou family and what is your exact work in a company
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Q1. Have you worked on any project and if you succeed or not
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Q2. If you have received the load of 6000 in a day how will you manage that
Ans. 
I would prioritize tasks, delegate responsibilities, and ensure efficient communication to manage the load of 6000 in a day.
• Prioritize tasks based on urgency and importance

• Delegate responsibilities to team members based on their strengths and workload

• Ensure clear communication channels to avoid bottlenecks and delays

• Monitor progress regularly and make adjustments as needed

• Utilize technology and automation tools to stre
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Simple Math, reasoning, English are in test.

Q1. Basic introduction round
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Q1. Operation related questions
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Q2. How to calculate shrinkage.
Ans. 
Shrinkage is calculated by dividing the total amount of time an employee is not available to work by the total scheduled work time.
• Calculate total scheduled work time for a specific period (e.g. a day, week, month).

• Determine the total amount of time employees are not available to work due to breaks, meetings, training, etc.

• Divide the total time employees are not available by the total scheduled work time to get the shr
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Q3. How to calculatea attrition.
Ans. 
Attrition rate is calculated by dividing the number of employees who left the company during a certain period by the average number of employees during that same period.
• Calculate the number of employees who left the company during a specific time frame.

• Calculate the average number of employees during that same time frame.

• Divide the number of employees who left by the average number of employees to get the attrition rat...read more
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Q4. How to handle the team
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Q1. Salary expection
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Q2. Near by Location
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Q3. Team leader position
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Q1. Past job experience
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Q2. Basic banking operations
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Q1. What is the corporate action ?
Ans. 
Corporate action refers to events initiated by a publicly traded company that impact its shareholders and securities.
• Corporate actions can include dividends, stock splits, mergers, acquisitions, rights issues, and more

• These actions can affect the value of securities and the rights of shareholders

• Shareholders need to be informed about corporate actions to make informed decisions about their investments
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Q2. What is the stock split ?
Ans. 
A stock split is a corporate action in which a company divides its existing shares into multiple shares to increase liquidity and make the stock more affordable.
• Stock split does not change the overall value of the company

• Common stock splits include 2-for-1, 3-for-1, or 3-for-2 ratios

• Investors receive more shares at a lower price per share after a stock split
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Q1. What are your technical skills?
Ans. 
I have strong technical skills in quality control, data analysis, process improvement, and project management.
• Proficient in quality control methodologies such as Six Sigma and Lean

• Skilled in data analysis tools like Excel, Minitab, and Tableau

• Experienced in process improvement techniques such as Kaizen and DMAIC

• Knowledgeable in project management software like Microsoft Project
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Q1. Tell me about your self
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Q1. Project handling
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