WFM Executive Interview Questions and Answers

Call handling capacity can be calculated by considering factors like average call duration, available agents, and service level goals.

• Calculate the average call duration in minutes.

• Determine the number of available agents to handle calls.

• Set service level goals (e.g. answering 80% of calls within 20 seconds).

• Use Erlang C formula or call center software to calculate call handling capacity.

• Adjust calculations based on factors like agent breaks, training time, and call volume fl...read more

Shrinkage refers to the loss of inventory due to theft, damage, errors, or other factors.

• Shrinkage can be caused by shoplifting, employee theft, administrative errors, or supplier fraud.

• Retail stores often experience shrinkage in the form of missing inventory or discrepancies in stock counts.

• Implementing security measures such as surveillance cameras, inventory tracking systems, and employee training can help reduce shrinkage.

• Regular audits and inventory checks can help ident...read more

Shrinkage refers to the loss of inventory due to theft, damage, errors, or other factors.

• Shrinkage can occur through shoplifting, employee theft, administrative errors, or supplier fraud.

• Common examples of shrinkage include missing inventory, discrepancies in stock levels, and unexplained losses.

• Retailers often implement loss prevention strategies to reduce shrinkage and protect their bottom line.