Manager WFM Interview Questions and Answers

Scheduling and forecasting are essential components of workforce management, involving planning and optimizing employee schedules based on predicted demand.

• Scheduling involves creating and managing employee work schedules to ensure adequate coverage during peak times.

• Forecasting involves predicting future demand for products or services to determine staffing needs.

• Both scheduling and forecasting require analyzing historical data, trends, and factors that may impact demand.

• Adv...read more

CRM types include operational, analytical, and collaborative. Benefits include improved customer satisfaction and retention.

• Operational CRM focuses on automating and improving customer-facing processes such as sales and marketing.

• Analytical CRM uses data analysis to gain insights into customer behavior and preferences.

• Collaborative CRM facilitates communication and collaboration between different departments to provide a seamless customer experience.

• Benefits of CRM include im...read more