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Teleperformance
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Teleperformance Lead WFM Interview Questions and Answers
Teleperformance Lead WFM Interview Experiences
1 interview found
Anonymous
(2 Questions)
- Q1. Tell me something about your self
- Ans.
I am a dedicated and experienced workforce management professional with a passion for optimizing operations and driving efficiency.
Over 5 years of experience in workforce management
Skilled in forecasting, scheduling, and real-time management
Strong analytical and problem-solving abilities
Proven track record of improving efficiency and productivity
Excellent communication and leadership skills
- Q2. Is any blood relation working in teleperformance
- Ans.
No, there are no blood relations working in Teleperformance.
No, there are no blood relations currently employed at Teleperformance.
Teleperformance does not allow blood relations to work together to avoid conflicts of interest.
Employees are hired based on their qualifications and skills, not their family connections.
Interview questions from similar companies
Lead WFM Interview Questions & Answers
Concentrix Corporation
Abhinaya Aggarwal
posted on 10 Sep 2020
I applied via Referral and was interviewed before Sep 2019. There were 4 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Logical questions
- Q2. Tool questions
- Q3. Decision making question
Interview Preparation Tips
Any interviewer will test you to find if you are best candidate for the profile.
Tell about your weaknesses and your strong points.
Be a good and fast learner.
Be a team player.
Aswin P K
(1 Question)
- Q1. What is AHT, occupancy, utilization
- Ans.
AHT stands for Average Handle Time, occupancy is the percentage of time agents are busy, and utilization is the percentage of time agents are productive.
AHT is the average time it takes for an agent to handle a customer interaction from start to finish.
Occupancy is the percentage of time agents are actively engaged in handling customer interactions.
Utilization is the percentage of time agents are actually being product...
(1 Question)
- Q1. Why you are interested in WFM
Reddeppa reddy
Selected
I applied via Naukri.com and was interviewed before Apr 2023. There were 2 interview rounds.
(2 Questions)
- Q1. About my introduction
- Q2. About my roles and responsibilities
(2 Questions)
- Q1. About my introduction and about my previous company
- Q2. My roles and responsibilities and similar questions
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Apr 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. Basic questions only ... regarding job and experience
Interview Preparation Tips
I applied via Walk-in and was interviewed before Feb 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Its for FP&A process and the major questions were from the basics of FP&A. How it starts and how its ends and Previous job roles.
Interview Preparation Tips
I applied via Job Fair and was interviewed before Feb 2021. There were 2 interview rounds.
(1 Question)
- Q1. Basic accounting methods and journals
Interview Preparation Tips
I applied via Walk-in and was interviewed in Jan 2019. There were 4 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Work experience in current organisation
- Q2. What is unique about you
- Ans.
I have a unique combination of analytical skills, creativity, and strong attention to detail.
I have a background in both finance and graphic design, allowing me to approach problems from multiple perspectives.
I excel at finding innovative solutions to complex problems.
I am known for my ability to think outside the box and come up with creative solutions.
I have a keen eye for detail and always strive for perfection in m
- Q3. What you value added to your last organisation
- Ans.
I added value to my last organization by implementing data-driven strategies to improve efficiency and decision-making.
Implemented data analytics tools to optimize processes and identify cost-saving opportunities
Developed KPI dashboards to track performance and make informed business decisions
Led cross-functional teams to successfully launch new products and services
Provided training and mentorship to junior analysts t
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Apr 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Tell me about your self?
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Jul 2021. There was 1 interview round.
(1 Question)
- Q1. All questions are related to cost audit
Interview Preparation Tips
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Teleperformance Interviews By Designations
- Teleperformance Customer Care Executive Interview Questions
- Teleperformance Customer Service Executive Interview Questions
- Teleperformance Customer Service Associate Interview Questions
- Teleperformance Customer Support Executive Interview Questions
- Teleperformance Technical Support Executive Interview Questions
- Teleperformance Analyst Interview Questions
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Interview Questions for Popular Designations
Teleperformance Lead WFM Interview Process
based on 2 interviews
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Teleperformance Lead WFM Reviews and Ratings
based on 6 reviews
Rating in categories
|
Customer Care Executive
6.4k
salaries
|  ₹0 L/yr - ₹0 L/yr |
|
Customer Service Executive
6.2k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Customer Service Associate
6.1k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Team Lead
3.4k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Senior Customer Service Executive
2.9k
salaries
| ₹0 L/yr - ₹0 L/yr |
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