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Teleperformance Lead WFM Interview Questions and Answers

Updated 26 Dec 2024

Teleperformance Lead WFM Interview Experiences

1 interview found

Lead WFM Interview Questions & Answers

user image Anonymous

posted on 26 Dec 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
Not Selected
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me something about your self
  • Ans. 

    I am a dedicated and experienced workforce management professional with a passion for optimizing operations and driving efficiency.

    • Over 5 years of experience in workforce management

    • Skilled in forecasting, scheduling, and real-time management

    • Strong analytical and problem-solving abilities

    • Proven track record of improving efficiency and productivity

    • Excellent communication and leadership skills

  • Answered by AI
  • Q2. Is any blood relation working in teleperformance
  • Ans. 

    No, there are no blood relations working in Teleperformance.

    • No, there are no blood relations currently employed at Teleperformance.

    • Teleperformance does not allow blood relations to work together to avoid conflicts of interest.

    • Employees are hired based on their qualifications and skills, not their family connections.

  • Answered by AI

Interview questions from similar companies

I applied via Referral and was interviewed before Sep 2019. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Logical questions
  • Q2. Tool questions
  • Q3. Decision making question

Interview Preparation Tips

Interview preparation tips for other job seekers - Be you in any question.

Any interviewer will test you to find if you are best candidate for the profile.

Tell about your weaknesses and your strong points.

Be a good and fast learner.

Be a team player.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. What is AHT, occupancy, utilization
  • Ans. 

    AHT stands for Average Handle Time, occupancy is the percentage of time agents are busy, and utilization is the percentage of time agents are productive.

    • AHT is the average time it takes for an agent to handle a customer interaction from start to finish.

    • Occupancy is the percentage of time agents are actively engaged in handling customer interactions.

    • Utilization is the percentage of time agents are actually being product...

  • Answered by AI
Round 2 - HR 

(1 Question)

  • Q1. Why you are interested in WFM
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. About my introduction
  • Q2. About my roles and responsibilities
Round 2 - Technical 

(2 Questions)

  • Q1. About my introduction and about my previous company
  • Q2. My roles and responsibilities and similar questions

Interview Preparation Tips

Interview preparation tips for other job seekers - It was good go ahead

I applied via Naukri.com and was interviewed before Apr 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basic questions only ... regarding job and experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident ... always say the truth ... never try to fake your details

I applied via Walk-in and was interviewed before Feb 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Its for FP&A process and the major questions were from the basics of FP&A. How it starts and how its ends and Previous job roles.

Interview Preparation Tips

Interview preparation tips for other job seekers - It's quite a moderate interview but be prepare for more rounds of technical interviews.

I applied via Job Fair and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 
Round 2 - One-on-one 

(1 Question)

  • Q1. Basic accounting methods and journals

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident About what you are saying

I applied via Walk-in and was interviewed in Jan 2019. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Work experience in current organisation
  • Q2. What is unique about you
  • Ans. 

    I have a unique combination of analytical skills, creativity, and strong attention to detail.

    • I have a background in both finance and graphic design, allowing me to approach problems from multiple perspectives.

    • I excel at finding innovative solutions to complex problems.

    • I am known for my ability to think outside the box and come up with creative solutions.

    • I have a keen eye for detail and always strive for perfection in m

  • Answered by AI
  • Q3. What you value added to your last organisation
  • Ans. 

    I added value to my last organization by implementing data-driven strategies to improve efficiency and decision-making.

    • Implemented data analytics tools to optimize processes and identify cost-saving opportunities

    • Developed KPI dashboards to track performance and make informed business decisions

    • Led cross-functional teams to successfully launch new products and services

    • Provided training and mentorship to junior analysts t

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest and bold

I applied via Campus Placement and was interviewed before Apr 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about your self?

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

I applied via Campus Placement and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. All questions are related to cost audit

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident whiling answering questions
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Teleperformance Interview FAQs

How many rounds are there in Teleperformance Lead WFM interview?
Teleperformance interview process usually has 1 rounds. The most common rounds in the Teleperformance interview process are One-on-one Round.
How to prepare for Teleperformance Lead WFM interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are Capacity Planning, Scheduling, WFM, Automation and Budgeting.

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Teleperformance Lead WFM Interview Process

based on 2 interviews

Interview experience

5
  
Excellent
View more

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Teleperformance Lead WFM Salary
based on 22 salaries
₹3.5 L/yr - ₹5.6 L/yr
10% less than the average Lead WFM Salary in India
View more details

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based on 6 reviews

4.5/5

Rating in categories

4.6

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4.3

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3.8

Company culture

4.3

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4.3

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