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Teleperformance Lead WFM Interview Questions and Answers

Updated 26 Dec 2024

Teleperformance Lead WFM Interview Experiences

1 interview found

Lead WFM Interview Questions & Answers

user image Anonymous

posted on 26 Dec 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
Not Selected
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me something about your self
  • Ans. 

    I am a dedicated and experienced workforce management professional with a passion for optimizing operations and driving efficiency.

    • Over 5 years of experience in workforce management

    • Skilled in forecasting, scheduling, and real-time management

    • Strong analytical and problem-solving abilities

    • Proven track record of improving efficiency and productivity

    • Excellent communication and leadership skills

    • Answered by AI
    Add your answer
  • Q2. Is any blood relation working in teleperformance
  • Ans. 

    No, there are no blood relations working in Teleperformance.

    • No, there are no blood relations currently employed at Teleperformance.

    • Teleperformance does not allow blood relations to work together to avoid conflicts of interest.

    • Employees are hired based on their qualifications and skills, not their family connections.

    • Answered by AI
    Add your answer

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Interview questions from similar companies

Lead WFM Interview Questions & Answers

Concentrix Corporation user image Aswin P K

posted on 27 May 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. What is AHT, occupancy, utilization
  • Ans. 

    AHT stands for Average Handle Time, occupancy is the percentage of time agents are busy, and utilization is the percentage of time agents are productive.

    • AHT is the average time it takes for an agent to handle a customer interaction from start to finish.

    • Occupancy is the percentage of time agents are actively engaged in handling customer interactions.

    • Utilization is the percentage of time agents are actually being product...

    • Answered by AI
    Add your answer
Round 2 - HR 

(1 Question)

  • Q1. Why you are interested in WFM
    • Add your answer

Team Lead Operations Interview Questions & Answers

Omega Healthcare user image Hari Kutty

posted on 17 Oct 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is medical billing?
    • Add your answer
  • Q2. What you know about the job
  • Ans. 

    Team Lead Operations is responsible for overseeing daily operations, managing team members, and ensuring efficiency and productivity.

    • Responsible for overseeing daily operations and ensuring smooth workflow

    • Managing and leading a team of employees

    • Setting goals and targets for the team

    • Monitoring performance and providing feedback

    • Implementing strategies to improve efficiency and productivity

    • Handling escalated issues and re...

    • Answered by AI
    Add your answer
Round 2 - Aptitude Test 

Prefer some aptitude test

Process Leader Interview Questions & Answers

Infosys BPM user image Anonymous

posted on 18 Dec 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-

I applied via Job Portal

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
    • Add your answer
  • Q2. What is your understanding of the job description?
    • Add your answer

WFM Analyst Interview Questions & Answers

Foundever user image vishal deshmukh

posted on 20 Nov 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in May 2024.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. What is your last drawn salary
    • Add your answer

Team Leader Quality Interview Questions & Answers

R1 RCM user image Pratik Sawant

posted on 24 Jul 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Second Round 

(2 Questions)

  • Q1. About the roles and responsibilities, objectives of the being a quality analyst
    • Add your answer
  • Q2. Communication skills, Aptitude, Knowledge Testing
    • Add your answer

Team Lead Operations Interview Questions & Answers

iEnergizer user image Anonymous

posted on 4 Nov 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Nov 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. About Myself and Experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

WFM Executive Interview Questions & Answers

Firstsource Solutions user image Anonymous

posted on 25 Feb 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I was interviewed before Feb 2024.

Round 1 - One-on-one 

(5 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. About WFM fundamental
    • Add your answer
  • Q3. What is shrinkage
    • Add your answer
  • Q4. How to define shrinkage
    • Add your answer
  • Q5. How to calculate call handling capacity
    • Add your answer

Team Lead Operations Interview Questions & Answers

HGS user image Anonymous

posted on 7 Nov 2022

I applied via Referral and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Question framed on Maths And Health Insurance. Regarding Proc codes

Round 3 - One-on-one 

(2 Questions)

  • Q1. Introduction yourself then about education background
    • Add your answer
  • Q2. About your experience on your LOB and Value added Certificate courses and projects
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Before applying go to company website and check about company's profile and go through Job Description shared through mail for your reference and work on those slides then coming to experience let you know what have you learnt from previous company and worked on any projects please include those for eye catching

Team Lead Operations Interview Questions & Answers

Conneqt Business Solutions user image Anonymous

posted on 30 Nov 2022

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me something about your self? Whats your previous experience? How do you handle your team? Having any Idea about shrinking & Attrition?
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Tell me something about your self? What are the roles and responsibilities you have in previous organisation? How do you work on a under performer agents? How to increase your team performance? Have you an...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always attend any interview with formal wears. Keep smile on face to showing the confident abou the job. Always do google about company information before go for any interview. Speak clearly. Should do atleast 2times practice to seeing yourself in a mirror.
More about working at Teleperformance

Teleperformance Interview FAQs

How many rounds are there in Teleperformance Lead WFM interview?
Teleperformance interview process usually has 1 rounds. The most common rounds in the Teleperformance interview process are One-on-one Round.
How to prepare for Teleperformance Lead WFM interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are Capacity Planning, Scheduling, WFM, Automation and Budgeting.

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Teleperformance Lead WFM Interview Process

based on 2 interviews

Interview experience

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Excellent
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Teleperformance Lead WFM Salary
based on 22 salaries
₹3.5 L/yr - ₹5.6 L/yr
10% less than the average Lead WFM Salary in India
View more details

Teleperformance Lead WFM Reviews and Ratings

based on 6 reviews

4.5/5

Rating in categories

4.6

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4.3

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4.2

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4.9

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3.8

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4.3

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4.3

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