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Teleperformance
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I am a dedicated and experienced workforce management professional with a passion for optimizing operations and driving efficiency.
Over 5 years of experience in workforce management
Skilled in forecasting, scheduling, and real-time management
Strong analytical and problem-solving abilities
Proven track record of improving efficiency and productivity
Excellent communication and leadership skills
No, there are no blood relations working in Teleperformance.
No, there are no blood relations currently employed at Teleperformance.
Teleperformance does not allow blood relations to work together to avoid conflicts of interest.
Employees are hired based on their qualifications and skills, not their family connections.
posted on 10 Sep 2020
I applied via Referral and was interviewed before Sep 2019. There were 4 interview rounds.
AHT stands for Average Handle Time, occupancy is the percentage of time agents are busy, and utilization is the percentage of time agents are productive.
AHT is the average time it takes for an agent to handle a customer interaction from start to finish.
Occupancy is the percentage of time agents are actively engaged in handling customer interactions.
Utilization is the percentage of time agents are actually being product...
I applied via Naukri.com and was interviewed before Apr 2023. There were 2 interview rounds.
I applied via Naukri.com and was interviewed before Apr 2020. There were 5 interview rounds.
I applied via Walk-in and was interviewed before Feb 2020. There were 4 interview rounds.
I applied via Job Fair and was interviewed before Feb 2021. There were 2 interview rounds.
I applied via Walk-in and was interviewed in Jan 2019. There were 4 interview rounds.
I have a unique combination of analytical skills, creativity, and strong attention to detail.
I have a background in both finance and graphic design, allowing me to approach problems from multiple perspectives.
I excel at finding innovative solutions to complex problems.
I am known for my ability to think outside the box and come up with creative solutions.
I have a keen eye for detail and always strive for perfection in m
I added value to my last organization by implementing data-driven strategies to improve efficiency and decision-making.
Implemented data analytics tools to optimize processes and identify cost-saving opportunities
Developed KPI dashboards to track performance and make informed business decisions
Led cross-functional teams to successfully launch new products and services
Provided training and mentorship to junior analysts t
I applied via Campus Placement and was interviewed before Apr 2020. There were 3 interview rounds.
I applied via Campus Placement and was interviewed before Jul 2021. There was 1 interview round.
based on 2 interviews
Interview experience
based on 6 reviews
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