AmbitionBox
Interview Questions
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Filter interviews by
IGT Solutions Interview Questions, Process, and Tips
Top IGT Solutions Interview Questions and Answers
- Q1. How will you handle irate customerasked in Process Associate interview
- Q2. 1. Why is customer service important for any company??asked in Customer Service Associate interview
- Q3. What is BPO? Tell me about social media ?asked in Customer Service Executive interview
IGT Solutions Interview Experiences
217 interviews found
Anonymous
(2 Questions)
- Q1. Delete vs Drop in sql?
- Ans.
DELETE is used to remove rows from a table while keeping the table structure intact. DROP is used to remove an entire table from the database.
DELETE is a DML (Data Manipulation Language) command, while DROP is a DDL (Data Definition Language) command.
DELETE can be rolled back, while DROP cannot be rolled back.
Example: DELETE FROM table_name WHERE condition; DROP TABLE table_name;
- Q2. Autocalender, duicate vs refrence in power bi
- Ans.
Autocalender creates a date table automatically, while duplicate creates a copy of a table and reference creates a linked table in Power BI.
Autocalender automatically generates a date table based on the data in your model.
Duplicate creates a copy of a table with the same data and structure.
Reference creates a linked table that shares the same data as the original table.
Autocalender is useful for quickly creating date t...
Skills evaluated in this interview
Technical Architect Interview Questions asked at other Companies
ASHIRWAD Y C
I applied via Recruitment Consulltant and was interviewed in Apr 2024.Ā There were 2 interview rounds.
Very bad experience with the test round
(1 Question)
- Q1. Not up to the mark very much dissatisfied
Interview Preparation Tips
Chat Support Executive Interview Questions asked at other Companies
(2 Questions)
- Q1. What are the concepts of oops
- Ans.
OOPs concepts include inheritance, encapsulation, polymorphism, and abstraction.
Inheritance: Allows a class to inherit properties and behavior from another class.
Encapsulation: Bundling data and methods that operate on the data into a single unit.
Polymorphism: Ability to present the same interface for different data types.
Abstraction: Hiding the complex implementation details and showing only the necessary features.
- Q2. Pls explain all concepts of oops
- Ans.
Object-oriented programming concepts include encapsulation, inheritance, polymorphism, and abstraction.
Encapsulation: Bundling data and methods that operate on the data into a single unit (class).
Inheritance: Ability to create a new class that inherits attributes and methods from an existing class.
Polymorphism: Ability to use a single interface to represent different data types or objects.
Abstraction: Hiding the comple...
(1 Question)
- Q1. Brief about yourself
Associate Software Developer Interview Questions asked at other Companies
(2 Questions)
- Q1. Tell me something about yourself.
- Q2. Tell me any memorable day of your life.
Customer Care Executive Interview Questions asked at other Companies
IGT Solutions interview questions for popular designations
Selected
I applied via Recruitment Consulltant and was interviewed in Nov 2023.Ā There were 4 interview rounds.
(1 Question)
- Q1. Introduction. can you come for interview.
(2 Questions)
- Q1. Introduction. how many members in family.
- Q2. Comfortable in night shifts. Does your family know you are working here.
(1 Question)
- Q1. Typing test. must be 30 wpm.
(1 Question)
- Q1. General windows 10 questions.
Interview Preparation Tips
Senior Customer Service Executive Interview Questions asked at other Companies
Get interview-ready with Top IGT Solutions Interview Questions
Selected
I appeared for an interview in Sep 2024, where I was asked the following questions.
- Q1. What is your Net Promoter Score (NPS)?
- Ans.
NPS measures customer loyalty and satisfaction based on their likelihood to recommend a service or product.
NPS is calculated by subtracting the percentage of detractors from promoters.
Promoters (score 9-10) are loyal customers who will recommend the service.
Detractors (score 0-6) are unhappy customers who may harm the brand's reputation.
For example, a company with 70% promoters and 10% detractors has an NPS of 60.
- Q2. What Key Performance Indicators (KPIs) have you worked on?
- Ans.
I have worked on various KPIs to measure efficiency, quality, and customer satisfaction in process management.
Process Efficiency: Measured by turnaround time for tasks, e.g., reducing processing time from 48 hours to 24 hours.
Quality Assurance: Monitored error rates, e.g., maintaining an error rate below 2% in data entry tasks.
Customer Satisfaction: Assessed through feedback scores, e.g., achieving a customer satisfact...
- Q3. What are your hobbies, and how would you elaborate on them for at least five minutes?
- Ans.
I enjoy reading, hiking, and cooking, which enrich my life and provide a balance between relaxation and creativity.
Reading: I love immersing myself in fiction and non-fiction, exploring different cultures and ideas. For example, I recently read 'Sapiens' by Yuval Noah Harari, which deepened my understanding of human history.
Hiking: I find peace in nature and enjoy the physical challenge of hiking. Last summer, I comple...
- Q4. You should be aware of the process for which you are interviewing.
- Q5. What motivates you to pursue a career in the Business Process Outsourcing (BPO) industry?
- Ans.
I am motivated by the dynamic environment, opportunities for growth, and the chance to make a positive impact in the BPO industry.
Dynamic Work Environment: The BPO industry is fast-paced and ever-evolving, which keeps me engaged and challenged.
Career Growth Opportunities: There are numerous pathways for advancement, allowing me to develop my skills and take on new responsibilities.
Customer Interaction: I enjoy helping ...
Top IGT Solutions Process Associate Interview Questions and Answers
Process Associate Interview Questions asked at other Companies
Jobs at IGT Solutions
Diksha Chadha
(2 Questions)
- Q1. Expectations of salary
- Q2. Roles and responsibilities
(2 Questions)
- Q1. Salary discussion
- Q2. Expectatopns from companh
Selected
I applied via Walk-in and was interviewed in Jan 2024.Ā There was 1 interview round.
(3 Questions)
- Q1. English questions .. email writting .. paragraph writting
- Q2. English fill on the blanks
- Q3. Email writing in interview
Interview Preparation Tips
Every day is a rotational ..and week off is there but if your TL says that you have to come on week off then you have to go ...
No calender off... Also
Paid leave will pe.only applicable when you have informed atleast 10 days or a week ago ..
Let suppose you are selected in E-mail process then also you have to call atleast 20 people per day u have to resolve cases atleast 60 in normal and 45-50 in Training days ..any time you line of buisness will change like you are selected for email but u have send to attend Inbound call atleast 100-150 call you have to recieve ..you have no option to say no to anything your TL will decide your future there ..anytime you have to do overtime ..in training also u have to do overtime without any payment of overtime .. think first you will get only 15k
Top IGT Solutions Process Associate Interview Questions and Answers
Process Associate Interview Questions asked at other Companies
Divya Kumari
Selected
I applied via Walk-in and was interviewed before Oct 2023.Ā There were 4 interview rounds.
(2 Questions)
- Q1. Introduction .name,from where do you live,why you want to join this company
- Ans.
My name is [Your Name] and I live in [Your City]. I want to join this company because of its reputation for innovation and growth opportunities.
Introduce yourself with your name and where you live
Explain your interest in joining the company based on its reputation for innovation
Mention the growth opportunities that attracted you to the company
- Q2. Self introduction
(2 Questions)
- Q1. About company,about bpo,what is customer service,how you will be going to handle a customer?
- Q2. Codes of airlines and airport codes
- Ans.
Airline codes are two-letter codes used to identify airlines, while airport codes are three-letter codes used to identify airports.
Airline codes are assigned by the International Air Transport Association (IATA).
Airport codes are assigned by the International Civil Aviation Organization (ICAO).
Examples: Airline code for American Airlines is AA, airport code for Los Angeles International Airport is LAX.
Discuss about one topic
(2 Questions)
- Q1. Typing on computer and a paragraph provided on a computer and ask for 25 speed
- Q2. Basic knowledge of computer
Top IGT Solutions Process Associate Interview Questions and Answers
Process Associate Interview Questions asked at other Companies
Selected
I applied via Recruitment Consulltant and was interviewed in Jan 2024.Ā There were 2 interview rounds.
It's a versant test where one has listen the voice and repeat sentences, the voice ask questions we have to give it in one word and sentences.
(2 Questions)
- Q1. Direct hiring manager
- Q2. Sales related that how candidate can upsell and how to convince the customer.
Travel Advisor Interview Questions asked at other Companies
Top trending discussions
IGT Solutions Interview FAQs
The duration of IGT Solutions interview process can vary, but typically it takes about less than 2 weeks to complete.
Tell us how to improve this page.
IGT Solutions Interviews By Designations
- IGT Solutions Process Associate Interview Questions
- IGT Solutions Customer Service Executive Interview Questions
- IGT Solutions Customer Service Associate Interview Questions
- IGT Solutions Customer Care Executive Interview Questions
- IGT Solutions Customer Support Executive Interview Questions
- IGT Solutions Trainee Process Associate Interview Questions
- IGT Solutions Process Associate Level 1 Interview Questions
- IGT Solutions Team Lead Interview Questions
- Show more
Interview Questions for Popular Designations
- Process Associate Interview Questions
- Customer Service Executive Interview Questions
- Customer Service Associate Interview Questions
- Customer Care Executive Interview Questions
- Customer Support Executive Interview Questions
- Team Lead Interview Questions
- Process Associate Level 1 Interview Questions
- Trainee Process Associate Interview Questions
- Show more
IGT Solutions Interview Process
based on 226 interviews
Interview experience
Interview Questions from Similar Companies
Fast track your campus placements
IGT Solutions Reviews and Ratings
based on 2.8k reviews
Rating in categories
New Delhi,
Gurgaon / Gurugram
+10-5 Yrs
ā¹ 0.5-3 LPA
|
Process Associate
3.7k
salaries
|  ā¹1 L/yr - ā¹8.4 L/yr |
|
Customer Service Executive
523
salaries
| ā¹1 L/yr - ā¹5.4 L/yr |
|
Team Lead
323
salaries
| ā¹2.4 L/yr - ā¹7.2 L/yr |
|
Customer Care Executive
270
salaries
| ā¹1.1 L/yr - ā¹5.2 L/yr |
|
Quality Analyst
217
salaries
| ā¹1.6 L/yr - ā¹5.5 L/yr |
Genpact
DXC Technology
Sutherland Global Services
Optum Global Solutions
- Home >
- Interviews >
- IGT Solutions Interview Questions
