IGT Solutions Chat Support Executive Interview Questions and Answers

Q1. Tell me something about yourself
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Q2. Where do you see yourself in next 5 years
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Q1. Typing Speed test....
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Basic knowledge test, regarding customer services

Q1. Questions regarding previous job experience
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Q2. Questions regarding educational basckground
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Q1. Introduction of ours
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About the typing and test

Q1. Ops rounds about the company
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Q1. Basic Introduction, Talk about your family background
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General knowledge questions were asked in the assignment.

Q1. Introduction, Family background questions, The manager will ask about any topic.
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Q1. What do you mean by customer support
Ans. 
Customer support refers to the assistance provided to customers before, during, and after a purchase.
• Customer support involves addressing customer inquiries, issues, and complaints.

• It includes providing product information, troubleshooting technical problems, and offering solutions.

• Customer support can be offered through various channels such as phone, email, chat, and social media.

• The goal of customer support is to en...read more
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Q2. Speak for a minute any interesting topic
Ans. 
The impact of social media on mental health
• Social media can have both positive and negative effects on mental health

• Excessive use of social media can lead to feelings of loneliness and depression

• Comparison to others on social media can negatively impact self-esteem

• However, social media can also provide a sense of community and support for individuals struggling with mental health issues
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Q3. Tell me about your self
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Q4. Are you willing to work in only night shifts
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Q5. Are you willing to relocate
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Q1. Tell me about your self
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Q2. Basic experience
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Q1. SMART Technic questions
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Q2. Check for Smart technic
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If you have good communication then this round will be an easy cake for you.

Q1. Obviously starts with tell me about yourself. Hr will be questioning about your previous job experience. If you are a fresher the questions will be 'what is your life goal' and 'why do you want to join Sut...read more
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Q1. The most important round. So be very careful with the words you are going to use. Because the questions will be totally about yourself. you are speaking with the manager, Just be bold and honest. My person...read more
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Q1. Question was talked about your previous experience?
Ans. I worked as a customer service executive for a company where I was responsible for handling inbound and outbound calls, resolving complaints, and verifying documents for KYC purposes. As a document verifier, I was responsible for ensuring that the documents submitted by customers were authentic and met the requirements of the company’s KYC policy. I used AI-OCR tools to verify documents, which helped me to efficiently ...read more
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Q2. For freshers talk about your favorite place to visit?
Ans. I am going to share with you my experiences of visiting different restaurants around the world. First, let me tell you about my visit to **Noma** in Copenhagen, Denmark. This restaurant is known for its innovative cuisine and has been awarded two Michelin stars. I was impressed by the unique dishes that were served, such as the "vegetable field" and the "seafood platter". The restaurant also has a beautiful interior d
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Q3. Write a email about customer face issue and involvement?
Ans. 
Email addressing customer issues and involvement
• Acknowledge the customer's issue and apologize for any inconvenience caused

• Offer a solution or resolution to the problem

• Encourage the customer to provide feedback or suggestions for improvement

• Thank the customer for their patience and understanding
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