IGT Solutions Process Associate Interview Questions and Answers

Q1. What is your Net Promoter Score (NPS)?
Ans. 
NPS measures customer loyalty and satisfaction based on their likelihood to recommend a service or product.
• NPS is calculated by subtracting the percentage of detractors from promoters.

• Promoters (score 9-10) are loyal customers who will recommend the service.

• Detractors (score 0-6) are unhappy customers who may harm the brand's reputation.

• For example, a company with 70% promoters and 10% detractors has an NPS of 60.
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Q2. What Key Performance Indicators (KPIs) have you worked on?
Ans. 
I have worked on various KPIs to measure efficiency, quality, and customer satisfaction in process management.
• Process Efficiency: Measured by turnaround time for tasks, e.g., reducing processing time from 48 hours to 24 hours.

• Quality Assurance: Monitored error rates, e.g., maintaining an error rate below 2% in data entry tasks.

• Customer Satisfaction: Assessed through feedback scores, e.g., achieving a customer satisfact...read more
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Q3. What are your hobbies, and how would you elaborate on them for at least five minutes?
Ans. 
I enjoy reading, hiking, and cooking, which enrich my life and provide a balance between relaxation and creativity.
• Reading: I love immersing myself in fiction and non-fiction, exploring different cultures and ideas. For example, I recently read 'Sapiens' by Yuval Noah Harari, which deepened my understanding of human history.

• Hiking: I find peace in nature and enjoy the physical challenge of hiking. Last summer, I comple...read more
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Q4. You should be aware of the process for which you are interviewing.
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Q5. What motivates you to pursue a career in the Business Process Outsourcing (BPO) industry?
Ans. 
I am motivated by the dynamic environment, opportunities for growth, and the chance to make a positive impact in the BPO industry.
• Dynamic Work Environment: The BPO industry is fast-paced and ever-evolving, which keeps me engaged and challenged.

• Career Growth Opportunities: There are numerous pathways for advancement, allowing me to develop my skills and take on new responsibilities.

• Customer Interaction: I enjoy helping ...read more
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Q1. What are your hobbies?
Ans. 
I enjoy reading, hiking, and cooking, which help me relax and develop new skills while connecting with nature and culture.
• Reading: I love immersing myself in fiction and non-fiction books, expanding my knowledge and imagination.

• Hiking: Exploring nature trails allows me to stay active and appreciate the beauty of the outdoors.

• Cooking: Experimenting with new recipes and cuisines is a creative outlet that also brings joy ...read more
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Q2. What do you want to say about communication skills
Ans. 
Effective communication skills are essential for collaboration, clarity, and success in any role, especially in a process-oriented environment.
• Active Listening: Understanding others' perspectives enhances teamwork. For example, summarizing a colleague's point shows engagement.

• Clarity and Conciseness: Clear communication prevents misunderstandings. For instance, using bullet points in emails can convey information effec...read more
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Q1. English questions .. email writting .. paragraph writting
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Q2. English fill on the blanks
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Q3. Email writing in interview
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Q1. Introduction .name,from where do you live,why you want to join this company
Ans. 
My name is [Your Name] and I live in [Your City]. I want to join this company because of its reputation for innovation and growth opportunities.
• Introduce yourself with your name and where you live

• Explain your interest in joining the company based on its reputation for innovation

• Mention the growth opportunities that attracted you to the company
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Q2. Self introduction
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Q1. About company,about bpo,what is customer service,how you will be going to handle a customer?
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Q2. Codes of airlines and airport codes
Ans. 
Airline codes are two-letter codes used to identify airlines, while airport codes are three-letter codes used to identify airports.
• Airline codes are assigned by the International Air Transport Association (IATA).

• Airport codes are assigned by the International Civil Aviation Organization (ICAO).

• Examples: Airline code for American Airlines is AA, airport code for Los Angeles International Airport is LAX.
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Discuss about one topic

Q1. Typing on computer and a paragraph provided on a computer and ask for 25 speed
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Q2. Basic knowledge of computer
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Q1. Self introduction
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Q2. Experience in details
Ans. 
I have extensive experience in data management, process optimization, and customer service in various roles.
• Managed data entry and validation for a large client database, ensuring 99% accuracy.

• Streamlined processes by implementing a new tracking system, reducing processing time by 30%.

• Collaborated with cross-functional teams to improve workflow efficiency, resulting in a 15% increase in productivity.

• Provided exceptiona...read more
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Q1. Self introduction
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Q2. What is your education and family background
Ans. 
I have a Bachelor's degree in Business Administration and come from a supportive family background.
• Bachelor's degree in Business Administration

• Supportive family background
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