10+ IGT Solutions Process Associate Interview Questions and Answers

To handle an irate customer, I would remain calm, actively listen to their concerns, empathize with their situation, offer solutions, and escalate if necessary.

• Remain calm and composed

• Listen actively and attentively to the customer's concerns

• Empathize with the customer's situation and show understanding

• Offer solutions or alternatives to address their issues

• If unable to resolve, escalate the matter to a supervisor or manager

Yes, I have travel knowledge.

• I have traveled to various countries and experienced different cultures.

• I am familiar with booking flights, hotels, and rental cars.

• I can provide recommendations for popular tourist destinations.

• I am knowledgeable about travel insurance and visa requirements.

• I have planned and organized group trips.

Social media refers to online platforms where users can create and share content, connect with others, and engage in social networking.

• Social media platforms include Facebook, Instagram, Twitter, LinkedIn, and TikTok.

• Users can share photos, videos, status updates, and links on social media.

• Social media allows for real-time communication and interaction with a global audience.

• Businesses use social media for marketing, customer service, and brand awareness.

• Social media can also...read more

Customer service involves providing assistance and support to customers before, during, and after a purchase.

• Customer service is about meeting the needs and expectations of customers.

• It involves listening to customers, addressing their concerns, and providing solutions.

• Customer service can be provided through various channels such as phone, email, chat, or in-person.

• Building rapport and maintaining positive relationships with customers is key in customer service.

• Examples: Res...read more

Creating a manual test involves several steps to ensure accurate and effective testing.

• Identify the objective and scope of the test

• Define the test scenarios and test cases

• Prepare the necessary test data and test environment

• Execute the test cases manually

• Record the test results and any defects found

• Report and document the test findings

• Review and validate the test results

COVID-19 and its impact on global economy

• COVID-19 pandemic has caused significant disruptions in the global economy

• Lockdown measures and travel restrictions have led to a decline in economic activities

• Many businesses have faced closures and job losses

• Government stimulus packages have been implemented to support the economy

• Supply chain disruptions have affected various industries

• Remote work and digital transformation have become more prevalent

• Healthcare systems have been overw...read more

BPO stands for Business Process Outsourcing, which involves contracting a third-party provider to handle specific business operations. Customer service is the assistance and support provided to customers before, during, and after their purchase of a product or service.

• BPO involves outsourcing specific business processes to third-party providers to improve efficiency and reduce costs.

• Customer service focuses on providing assistance and support to customers to ensure their sati...read more

Travel process involves booking flights, hotels, transportation, and activities for customers.

• Travel process includes booking flights, hotels, transportation, and activities for customers

• It also involves providing travel itineraries, visa assistance, and travel insurance

• Travel process may include handling cancellations, changes, and refunds for customers

• Knowledge of popular travel destinations, airlines, and hotel chains is important

• Good communication skills and customer serv...read more

BPO stands for Business Process Outsourcing, which involves contracting a third-party service provider to handle specific business processes.

• BPO allows companies to focus on their core competencies while outsourcing non-core functions.

• It helps in cost reduction by leveraging economies of scale and expertise of the service provider.

• BPO services can include customer support, technical support, data entry, and more.

• Examples of BPO companies include Accenture, Genpact, and Condue...read more

Airline codes are two-letter codes used to identify airlines, while airport codes are three-letter codes used to identify airports.

• Airline codes are assigned by the International Air Transport Association (IATA).

• Airport codes are assigned by the International Civil Aviation Organization (ICAO).

• Examples: Airline code for American Airlines is AA, airport code for Los Angeles International Airport is LAX.

I will speak about the importance of mental health in the workplace.

• Mental health affects productivity and overall well-being of employees

• Employers should provide resources and support for mental health issues

• Creating a positive work environment can improve mental health outcomes

Email apologizing for flight delay

• Start with a polite greeting

• Apologize for the delay and explain the reason briefly

• Provide information on the new estimated departure time

• Offer any compensation or assistance if applicable

• End with a sincere apology and thank the recipient for their understanding