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Process Associate
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10+ IGT Solutions Process Associate Interview Questions and Answers

Updated 1 Oct 2024

Q1. How will you handle irate customer

Ans.

To handle an irate customer, I would remain calm, actively listen to their concerns, empathize with their situation, offer solutions, and escalate if necessary.

  • Remain calm and composed

  • Listen actively and attentively to the customer's concerns

  • Empathize with the customer's situation and show understanding

  • Offer solutions or alternatives to address their issues

  • If unable to resolve, escalate the matter to a supervisor or manager

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Q2. Do you have any travel knowledge?

Ans.

Yes, I have travel knowledge.

  • I have traveled to various countries and experienced different cultures.

  • I am familiar with booking flights, hotels, and rental cars.

  • I can provide recommendations for popular tourist destinations.

  • I am knowledgeable about travel insurance and visa requirements.

  • I have planned and organized group trips.

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Q3. What do you know about social media?

Ans.

Social media refers to online platforms where users can create and share content, connect with others, and engage in social networking.

  • Social media platforms include Facebook, Instagram, Twitter, LinkedIn, and TikTok.

  • Users can share photos, videos, status updates, and links on social media.

  • Social media allows for real-time communication and interaction with a global audience.

  • Businesses use social media for marketing, customer service, and brand awareness.

  • Social media can also...read more

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Q4. What do you understand about customer service?

Ans.

Customer service involves providing assistance and support to customers before, during, and after a purchase.

  • Customer service is about meeting the needs and expectations of customers.

  • It involves listening to customers, addressing their concerns, and providing solutions.

  • Customer service can be provided through various channels such as phone, email, chat, or in-person.

  • Building rapport and maintaining positive relationships with customers is key in customer service.

  • Examples: Res...read more

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Q5. What is steps to create manual tst

Ans.

Creating a manual test involves several steps to ensure accurate and effective testing.

  • Identify the objective and scope of the test

  • Define the test scenarios and test cases

  • Prepare the necessary test data and test environment

  • Execute the test cases manually

  • Record the test results and any defects found

  • Report and document the test findings

  • Review and validate the test results

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Q6. Speak two min on any current topic.

Ans.

COVID-19 and its impact on global economy

  • COVID-19 pandemic has caused significant disruptions in the global economy

  • Lockdown measures and travel restrictions have led to a decline in economic activities

  • Many businesses have faced closures and job losses

  • Government stimulus packages have been implemented to support the economy

  • Supply chain disruptions have affected various industries

  • Remote work and digital transformation have become more prevalent

  • Healthcare systems have been overw...read more

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Q7. What is BPO .. what is customer service

Ans.

BPO stands for Business Process Outsourcing, which involves contracting a third-party provider to handle specific business operations. Customer service is the assistance and support provided to customers before, during, and after their purchase of a product or service.

  • BPO involves outsourcing specific business processes to third-party providers to improve efficiency and reduce costs.

  • Customer service focuses on providing assistance and support to customers to ensure their sati...read more

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Q8. What do you know about travel process?

Ans.

Travel process involves booking flights, hotels, transportation, and activities for customers.

  • Travel process includes booking flights, hotels, transportation, and activities for customers

  • It also involves providing travel itineraries, visa assistance, and travel insurance

  • Travel process may include handling cancellations, changes, and refunds for customers

  • Knowledge of popular travel destinations, airlines, and hotel chains is important

  • Good communication skills and customer serv...read more

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Q9. What do you mean by BPO Why?

Ans.

BPO stands for Business Process Outsourcing, which involves contracting a third-party service provider to handle specific business processes.

  • BPO allows companies to focus on their core competencies while outsourcing non-core functions.

  • It helps in cost reduction by leveraging economies of scale and expertise of the service provider.

  • BPO services can include customer support, technical support, data entry, and more.

  • Examples of BPO companies include Accenture, Genpact, and Condue...read more

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Q10. Codes of airlines and airport codes

Ans.

Airline codes are two-letter codes used to identify airlines, while airport codes are three-letter codes used to identify airports.

  • Airline codes are assigned by the International Air Transport Association (IATA).

  • Airport codes are assigned by the International Civil Aviation Organization (ICAO).

  • Examples: Airline code for American Airlines is AA, airport code for Los Angeles International Airport is LAX.

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Q11. Speak for any random topic for 2 mins

Ans.

I will speak about the importance of mental health in the workplace.

  • Mental health affects productivity and overall well-being of employees

  • Employers should provide resources and support for mental health issues

  • Creating a positive work environment can improve mental health outcomes

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Q12. Write an email for the delay flight.

Ans.

Email apologizing for flight delay

  • Start with a polite greeting

  • Apologize for the delay and explain the reason briefly

  • Provide information on the new estimated departure time

  • Offer any compensation or assistance if applicable

  • End with a sincere apology and thank the recipient for their understanding

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Q13. Draft any email

Ans.

Drafting an email

  • Start with a greeting

  • Clearly state the purpose of the email

  • Provide necessary details or information

  • Use a polite and professional tone

  • End with a closing and your name

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Interview Process at IGT Solutions Process Associate

based on 66 interviews
3 Interview rounds
HR Round - 1
HR Round - 2
One-on-one Round
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