IGT Solutions Process Associate Interview Questions, Process, and Tips

Q1. How do u handle the irritated customer?
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Q1. Tell me about your self?
Ans. 
I am a detail-oriented individual with a strong background in data analysis and process improvement.
• I have a Bachelor's degree in Business Administration with a focus on operations management.

• I have experience working as a data analyst, where I developed strong analytical skills.

• I am proficient in using Excel, SQL, and other data analysis tools.

• I have a track record of improving processes and increasing efficiency in m
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Q2. What about last experience and responsibilities ?
Ans. 
In my last role, I was responsible for handling customer inquiries, processing orders, and resolving issues.
• Managed incoming calls and emails from customers

• Processed orders accurately and efficiently

• Resolved customer complaints and issues in a timely manner

• Collaborated with other departments to ensure customer satisfaction
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For non voice process 1 email writing test with random topics like refund.

Q1. Work experience and responsibilities
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Q2. KRA, how to met daily basis targets,
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Q3. Knw about product knowledge, quality related questions? Work experience of past organisation.
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Q4. Why left previous company, what about last experience of this organization related to LOB, Process, etc
Ans. 
I left my previous company due to relocation for personal reasons. My last experience was positive, with a strong focus on improving processes and achieving business objectives.
• Left previous company due to relocation for personal reasons

• Last experience was positive with a focus on improving processes and achieving business objectives
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Q5. Every think knows you mentioned own CV asking questions related CV some words,
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Q6. Know about home town some other place , and gives random topics XYZ anything.
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Q1. Tell me about something yourself.
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Q2. What do you know about social media?
Ans. 
Social media refers to online platforms where users can create and share content, connect with others, and engage in social networking.
• Social media platforms include Facebook, Instagram, Twitter, LinkedIn, and TikTok.

• Users can share photos, videos, status updates, and links on social media.

• Social media allows for real-time communication and interaction with a global audience.

• Businesses use social media for marketing, c...read more
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Q3. What do you understand about customer service?
Ans. 
Customer service involves providing assistance and support to customers before, during, and after a purchase.
• Customer service is about meeting the needs and expectations of customers.

• It involves listening to customers, addressing their concerns, and providing solutions.

• Customer service can be provided through various channels such as phone, email, chat, or in-person.

• Building rapport and maintaining positive relationshi...read more
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Q4. What do you mean by BPO Why?
Ans. 
BPO stands for Business Process Outsourcing, which involves contracting a third-party service provider to handle specific business processes.
• BPO allows companies to focus on their core competencies while outsourcing non-core functions.

• It helps in cost reduction by leveraging economies of scale and expertise of the service provider.

• BPO services can include customer support, technical support, data entry, and more.

• Exampl...read more
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We also called versant test.
Following the computer sound.
Listening test.
Speaking test (pronounciation).
Answering the Question.
Retelling the story.

Q1. Introduction of myself
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Q2. What is my hobbi and why?
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Q3. What makes you come to Delhi and what was your best experience?
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Q4. What do you know about travel process?
Ans. 
Travel process involves booking flights, hotels, transportation, and activities for customers.
• Travel process includes booking flights, hotels, transportation, and activities for customers

• It also involves providing travel itineraries, visa assistance, and travel insurance

• Travel process may include handling cancellations, changes, and refunds for customers

• Knowledge of popular travel destinations, airlines, and hotel chai...read more
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Q1. Can you explain your resume
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Q2. Last drawn salary and expected salary
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Q1. Do you have a knowledge of Amadeus or sabre GDS
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Q2. Please go through the reissuance or refund process with the commands
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Q3. Why you left your last organisation
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Q1. Tell me about yourself?
Ans. 
I am a detail-oriented individual with a background in data analysis and strong communication skills.
• Background in data analysis

• Strong communication skills

• Detail-oriented

• Experience in process improvement

• Ability to work well in a team
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Q2. What is your strength
Ans. 
My greatest strength is my ability to adapt quickly to new situations and learn new skills efficiently.
• Quick learner

• Adaptable

• Efficient in acquiring new skills
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Q1. Tell me something about you?
Ans. 
I am a detail-oriented individual with strong analytical skills and a passion for problem-solving.
• I have a Bachelor's degree in Business Administration

• I have experience working in data analysis roles

• I am proficient in Excel and SQL

• I enjoy working in a fast-paced environment
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Q2. What is your goal?
Ans. 
My goal is to continuously improve my skills and knowledge in order to excel in my role as a Process Associate.
• Continuous learning and development

• Achieving high performance in process-related tasks

• Seeking opportunities for growth and advancement

• Enhancing problem-solving abilities

• Building strong communication and teamwork skills
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Q3. Why do you want to join our company?
Ans. 
I am impressed by the company's reputation for innovation and commitment to employee growth.
• Company's reputation for innovation

• Commitment to employee growth

• Opportunities for career advancement
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Q1. Basics about yourself
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Q2. Why do you want to join bpo
Ans. 
I want to join BPO to gain experience in customer service and communication skills.
• Opportunity to improve communication skills

• Gain experience in customer service

• Opportunity for career growth and development
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Q1. You will be given a topic for email writing
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Q2. Why should I hire you
Ans. 
I am a dedicated and detail-oriented individual with strong analytical skills and a proven track record of meeting deadlines.
• I have a strong attention to detail, ensuring accuracy in all tasks

• I am highly organized and able to prioritize effectively

• I have excellent analytical skills, allowing me to identify and solve problems efficiently

• I have a proven track record of meeting deadlines and exceeding expectations

• I am a q...read more
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Q3. What doy know about customer service
Ans. 
Customer service involves providing assistance and support to customers before, during, and after a purchase.
• Customer service is about meeting the needs and expectations of customers

• It involves effective communication and problem-solving skills

• Customer service can be provided through various channels such as phone, email, chat, or in-person

• Examples include resolving customer complaints, answering product questions, and
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