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91 IGT Solutions Jobs

Process Associate

0-3 years

₹ 0.5 - 2.5L/yr

Gurgaon / Gurugram, Delhi/Ncr

200 vacancies

Process Associate

IGT Solutions

posted 29d ago

Job Description

Customer Service Representative

Job Summary: -
We are looking for a dedicated/ professional and detailed oriented CCR for an Airline Process. This role involves providing customer service support on calls for airline process.
We are seeking a highly motivated and customer-focused BPO Customer Service Representative to join our team. This role involves providing exceptional service to customers through various communication channels (phone) addressing their travel-related inquiries, and assisting with bookings, cancellations, and changes to ensure a seamless and positive experience.

Who we are looking for?

  • Handle customer inquiries and resolve issues efficiently
  • Provide accurate information to customer
  • Process transactions and maintain customer records.
  • Deliver excellent customer service and enhance customer satisfaction.

What you would be doing?

  • Minimum Bachelor's degree/ Under graduate with 6 months of experience.
  • Prior experience in customer service
  • Strong communication and interpersonal skills.
  • Ability to handle customer queries and complaints effectively.
  • Relevant work exp. Preferably customer service
  • Good Spoken English
  • Computer Skills ability/experience using computer applications
  • Typing Speed
  • Call Handling Etiquette

What you will be signing up for?

  • Promising career progression
  • Best in industry compensation
  • Transport facility
  • Comprehensive training and development throughout your tenure
  • World class work culture, you would not want to miss!


Contact Person - HR Divya Bhaskar

Contact Number - 9560377057


Employment Type: Full Time, Permanent

Read full job description

IGT Solutions Interview Questions & Tips

Prepare for IGT Solutions Process Associate roles with real interview advice

Top IGT Solutions Process Associate Interview Questions

Q1. How will you handle irate customer
Q2. Do you have any travel knowledge?
Q3. What do you know about social media?
View all 84 questions

What people at IGT Solutions are saying

3.3
 Rating based on 921 Process Associate reviews

Likes

Nothing to like.

  • Job security - Good
Dislikes

Management is very poor. IJP’s are full of nepotism. Leave system is not so organised. The HR told us in induction that you get 15 medical leaves but you have to apply your earned leaves even for medical issues and that too is only allowed if they let you do so. Not satisfied with the company.

  • Salary - Poor
  • +3 more
Read 921 Process Associate reviews

Process Associate salary at IGT Solutions

reported by 3.5k employees
₹1 L/yr - ₹8 L/yr
9% more than the average Process Associate Salary in India
View more details

What IGT Solutions employees are saying about work life

based on 2.7k employees
66%
65%
71%
65%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

IGT Solutions Benefits

Cafeteria
Job Training
Free Transport
Work From Home
Soft Skill Training
Health Insurance +6 more
View more benefits

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IGT Solutions Gurgaon / Gurugram Office Location

View all
Gurugram Office
Headquarter
InterGlobe Technologies, 2nd floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurgaon Road, Dhundahera Gurugram
Haryana 122016

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