IGT Solutions Customer Service Associate Interview Questions and Answers

Customer service is important for any company because it helps build customer loyalty, enhances brand reputation, and drives business growth.

• Customer service helps build customer loyalty by providing a positive experience and resolving issues promptly.

• It enhances brand reputation as satisfied customers are more likely to recommend the company to others.

• Good customer service drives business growth by increasing customer retention and attracting new customers.

• Examples: A compan...read more

Customers want prompt and effective customer support that meets their needs and exceeds their expectations.

• Prompt response to inquiries and issues

• Clear and concise communication

• Knowledgeable and helpful support agents

• Personalized and empathetic approach

• Efficient resolution of problems

• Availability and accessibility of support channels

• Proactive communication and updates

• Consistency in service quality

• Respectful and professional interactions

• Timely follow-up and feedback

BPO functions refer to the outsourcing of business processes to third-party service providers.

• BPO functions can include customer service, technical support, data entry, and back-office operations.

• These functions are typically outsourced to countries with lower labor costs, such as India or the Philippines.

• BPO providers may offer services to a variety of industries, including healthcare, finance, and telecommunications.

• Examples of BPO companies include Accenture, IBM, and Info...read more

No, the customer is not always right.

• The customer may have incorrect information or unreasonable demands.

• It is important to listen to the customer and address their concerns, but it doesn't mean they are always right.

• Sometimes, the customer may be mistaken or misinformed.

• The goal is to find a solution that satisfies both the customer and the company.

• Providing excellent customer service involves balancing the customer's needs with the company's policies and limitations.

I will remain calm, empathize with the customer, and find a solution to their problem.

• Stay calm and composed

• Listen actively and empathize with the customer

• Apologize for any inconvenience caused

• Offer a solution or alternative options

• Seek assistance from a supervisor if necessary

BPO stands for Business Process Outsourcing.

• It involves contracting out specific business processes to a third-party service provider.

• Common BPO services include customer service, technical support, and back-office operations.

• BPO is often used by companies to reduce costs and improve efficiency.

• Examples of BPO companies include Accenture, IBM, and Infosys.