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Promea Therapeutics Interview Questions and Answers

Updated 18 Aug 2024
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Q1. 1. Why is customer service important for any company??

Ans.

Customer service is important for any company because it helps build customer loyalty, enhances brand reputation, and drives business growth.

  • Customer service helps build customer loyalty by providing a positive experience and resolving issues promptly.

  • It enhances brand reputation as satisfied customers are more likely to recommend the company to others.

  • Good customer service drives business growth by increasing customer retention and attracting new customers.

  • Examples: A compan...read more

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Q2. What do you think customer wants from a companies customer support??

Ans.

Customers want prompt and effective customer support that meets their needs and exceeds their expectations.

  • Prompt response to inquiries and issues

  • Clear and concise communication

  • Knowledgeable and helpful support agents

  • Personalized and empathetic approach

  • Efficient resolution of problems

  • Availability and accessibility of support channels

  • Proactive communication and updates

  • Consistency in service quality

  • Respectful and professional interactions

  • Timely follow-up and feedback

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Q3. What according to you are BPO functions.

Ans.

BPO functions refer to the outsourcing of business processes to third-party service providers.

  • BPO functions can include customer service, technical support, data entry, and back-office operations.

  • These functions are typically outsourced to countries with lower labor costs, such as India or the Philippines.

  • BPO providers may offer services to a variety of industries, including healthcare, finance, and telecommunications.

  • Examples of BPO companies include Accenture, IBM, and Info...read more

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Q4. Do you believed that customer is always right? Why?

Ans.

No, the customer is not always right.

  • The customer may have incorrect information or unreasonable demands.

  • It is important to listen to the customer and address their concerns, but it doesn't mean they are always right.

  • Sometimes, the customer may be mistaken or misinformed.

  • The goal is to find a solution that satisfies both the customer and the company.

  • Providing excellent customer service involves balancing the customer's needs with the company's policies and limitations.

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Q5. How will you deal with irate customers?

Ans.

I will remain calm, empathize with the customer, and find a solution to their problem.

  • Stay calm and composed

  • Listen actively and empathize with the customer

  • Apologize for any inconvenience caused

  • Offer a solution or alternative options

  • Seek assistance from a supervisor if necessary

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Q6. What is bpo?

Ans.

BPO stands for Business Process Outsourcing.

  • It involves contracting out specific business processes to a third-party service provider.

  • Common BPO services include customer service, technical support, and back-office operations.

  • BPO is often used by companies to reduce costs and improve efficiency.

  • Examples of BPO companies include Accenture, IBM, and Infosys.

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Q7. Pronounce a word.

Ans.

The word 'entrepreneur' is pronounced as 'ahn-truh-pruh-nur'.

  • Break the word down into syllables: 'ahn' - 'truh' - 'pruh' - 'nur'

  • Emphasize the second syllable 'truh'

  • Make sure to pronounce the 'eur' at the end as 'ur' not 'er'

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Interview Process at Promea Therapeutics

based on 9 interviews
2 Interview rounds
HR Round
One-on-one Round
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