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Sutherland Global Services

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based on 6.9k Reviews

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Sutherland Global Services Customer Service Associate Mumbai Reviews

Updated 11 Feb, 2025

Overall Rating

4.6/5

based on 11 reviews

Rating distribution

5

6 (54.5%)

4

4 (36.4%)

3

1 (9.1%)

2

0 (0%)

1

0 (0%)

Category Ratings

4.8

Job security

4.5

Company culture

4.5

Work-life balance

4.4

Salary

4.4

Work satisfaction

3.9

Skill development

3.6

Promotions

What employees say about Sutherland Global Services?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

87% employees reported

Flexible timing

88% employees reported

Within city

62% employees reported

View more detailed insights

Gender based rating

4.6

Rated by Women

6 reviews

4.5

Rated by Men

5 reviews

Sutherland Global Services is rated 4.6 out of 5 stars on AmbitionBox, based on 11 company reviews. This rating reflects a generally positive employee experience, indicating satisfac ... Read more

Sutherland Global Services is rated 4.6 out of 5 stars on AmbitionBox, based on 11 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

11 reviews found

Sort by: Popular

Customer Service Associate in Mumbai

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 11 Feb 2025

Likes

Work environment is good

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work policy: other

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Mumbai

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 08 Aug 2024

Likes

Hybrid work model, office premises was good, right guidance

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Na

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Mumbai

Full Time

·

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

3.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 Sep 2023

Likes

Best place to work and the culture is very good

Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Only increment is not up to the mark and night shift but thats a requirement rest all the culture and work place is best to work...

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Top Sutherland Global Services Customer Service Associate Interview Questions

asked in Customer Service Associate interview

Q1. Your preferred game and how to play it

View answers (13)

asked in Customer Service Associate interview

Q2. Talk about any topic for 1 minute.

View answers (3)

Get interview-ready with top interview questions

View all 7 questions

asked in Customer Service Associate interview

Q3. What you know about Sutherland Global Services?

View answers (2)

asked in Customer Service Associate interview

Q4. discuss about any topic for 5 mins.

View answer (1)

asked in Customer Service Associate interview

Q5. Talk about memorable day

View answers (4)

Customer Service Associate in Mumbai

Full Time

·

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

4.0

Job security

1.0

Promotions

4.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 12 Jul 2023

Likes

Overall good experience gain from the company

Salary - Good
Job security - Good
Work satisfaction - Good
Work-life balance - Good

Dislikes

Nothing About to dislike all good

Promotions - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

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Customer Service Associate in Mumbai

Full Time

·

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

2.0

Skill development

5.0

Job security

1.0

Promotions

3.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 10 Oct 2023

Likes

Friendly environment

Salary - Good
Job security - Excellent
Company culture - Excellent

Dislikes

Late shift timing

Skill development - Poor
Promotions - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Mumbai

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

5.0

Promotions

3.0

Work satisfaction

3.0

Company culture

5.0

Work-life balance

posted on 02 Sep 2023

Likes

Great job ......

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Excellent
Work-life balance - Excellent

Dislikes

Nothing bad.. ..............

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Mumbai

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Apr 2023

Likes

Very supportive management

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

You are reading trusted reviews. Keep reading to find out more about Sutherland Global Services.

Customer Service Associate in Mumbai

Operations Support Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 20 Dec 2019

Likes

Good

Dislikes

Na

Job security - Bad
Promotions - Bad
Work satisfaction - Bad

Work Details

Customer service associate

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Discover interview dos and don'ts from real experiences

Customer Service Associate in Mumbai

BPO Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 01 Sep 2017

Likes

Helpful Environment, Job Security

Salary - Good
Skill development - Good
Job security - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

Lack Of Growth at Grass Root Level

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Mumbai

Full Time

·

Voice / Blended Department

4.0

posted on 09 Feb 2024

Overall Rating

Customer Service Associate in Mumbai

Full Time

·

Non Voice Department

5.0

posted on 25 Mar 2024

Overall Rating

What people are saying about Sutherland Global Services

View All

How much can we ask for a SME role with 8 years of experience in Healthcare??

Got a question about Sutherland Global Services?

Ask anonymously on communities.

More about working at Sutherland Global Services

IT Services & Consulting
10k-50k Employees (India)
Facility Management Services
Recruitment

Tell us how to improve this page.

Sutherland Global Services Customer Service Associate Reviews by Locations

Sutherland Global Services Customer Service Associate Chennai Reviews
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Sutherland Global Services Customer Service Executive Mumbai Reviews
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Sutherland Global Services Senior Customer Service Executive Mumbai Reviews

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 11 Sutherland Global Services reviews submitted by Sutherland Global Services employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Sutherland Global Services is the right compa...ny for you. 87% of employees reported the working days at Sutherland Global Services as Rotational Shift. 88% employees reported the work timings at Sutherland Global Services as Flexible timing. Read more

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Sutherland Global Services Customer Service Associate Mumbai Reviews

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Sutherland Global Services Customer Service Associate Salaries in Mumbai

based on 97 salaries

₹1.5 L/yr - ₹5.5 L/yr

7% more than the average Customer Service Associate Salary in India

View more details

Employee Benefits for Sutherland Global Services Customer Service Associate Mumbai

Office cab/shuttle

1 total response

Health insurance

1 total response

Office gym

1 total response

Professional degree assistance

1 total response

+1 more benefit

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