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based on 6.5k Reviews

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Sutherland Global Services Customer Service Associate Interview Questions, Process, and Tips

Updated 11 Dec 2024

Top Sutherland Global Services Customer Service Associate Interview Questions and Answers

27 Sutherland Global Services Customer Service Associate Interview Experiences

55 questions found

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I applied via Naukri.com and was interviewed before Jun 2020.

4 Interview Rounds

Interview Questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Just keep talking , dont feel judged . Let your mind be free , if it is your destiny you will get it . One and only rule to follow is never stutter and congratulations, you can work in that shit hole of a company.
Interview experience
5
 Excellent
Difficulty level
 -
Duration
 -
Result
 -

1 Interview Round

1

Group Discussion Round

Impact of online games

Interview experience
4
 Good
Difficulty level
 -
Duration
 -
Result
 -

1 Interview Round

1

One-on-one Round (1 Question)

  • Q1. Tell me about your self.
Interview experience
1
 Bad
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Naukri.com and was interviewed in Feb 2024.

3 Interview Rounds

1

One-on-one Round (2 Questions)

  • Q1. Self introduction
  • Q2. Educational background
2

Group Discussion Round

Random topic was given

3

Aptitude Test Round

Test was really tough to clear

Interview Preparation Tips

Interview preparation tips for other job seekers - NA

Sutherland Global Services interview questions for designations

 Senior Customer Service Associate

 (1)

 Customer Service Associate (Csa)

 (1)

 Associate Customer Service Representative

 (1)

 New Customer Service Associate

 (1)

 Customer Associate

 (4)

 Customer Service Executive

 (25)

 Customer Service Representative

 (3)

 Customer Service Assistant

 (1)

Interview experience
4
 Good
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
 Not Selected

I applied via Walk-in and was interviewed in Jan 2024.

2 Interview Rounds

1

Group Discussion Round

Give any topic suddenly and candidate want to talk about it

2

HR Round (5 Questions)

  • Q1. General knowledge questions and talk about genral topic
  • Q2. Talk about memorable day
  • Q3. Talk about school days
  • Q4. Talk about college days
  • Q5. Unforgettable incident

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't loose your hope keep searching 🤞
Interview experience
2
 Poor
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Recruitment Consulltant and was interviewed in Sep 2023.

1 Interview Round

1

One-on-one Round (2 Questions)

  • Q1. Brief introduction about yourself
  • Q2. Talk two on any topic

Interview Preparation Tips

Interview preparation tips for other job seekers - Tell every thing true
Don't lie about anything

Customer Service Associate Jobs at Sutherland Global Services

View all
Interview experience
4
 Good
Difficulty level
 -
Duration
 -
Result
 -

1 Interview Round

1

Telephonic Call Round (1 Question)

  • Q1. Why are you interested in this role
Interview experience
4
 Good
Difficulty level
 -
Duration
 -
Result
 -

1 Interview Round

1

One-on-one Round (1 Question)

  • Q1. A topic will be given and we need to speak about it.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and speak without grammatical errors.

Customer Service Associate | Customer Service Executive | NON Voice Process interview

user image Jobonymous

posted on 11 Dec 2021

Customer Service Associate Interview Questions

user image nelson Xavier

posted on 31 Mar 2024

Interview experience
4
 Good
Difficulty level
 -
Duration
 -
Result
 -

1 Interview Round

1

One-on-one Round (1 Question)

  • Q1. Personal questions for communication

Customer Service Associate Interview Questions

user image Shaik Ibrahim

posted on 19 May 2023

Interview experience
4
 Good
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
Selected  Selected

I was interviewed in Apr 2023.

4 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

One-on-one Round (1 Question)

  • Q1. Talk about any topic for 1 minute.
3

HR Round (4 Questions)

  • Q1. What do u understand by customer service?
  • Q2. If fresher then about your qualifications or family background and if experienced then about your previous job role.
  • Q3. Why do you want to work in Sutherland?
  • Q4. How to you manage your shift timing?
4

Assignment Round

In sutherlnad Hyderabad. If you passed in 1 and second round then they definitely hire you. Their is a versent and typing test in third round even if you failed in this round but they surely hire you.

Sutherland Global Services Interview FAQs

How many rounds are there in Sutherland Global Services Customer Service Associate interview?
Sutherland Global Services interview process usually has 2-3 rounds. The most common rounds in the Sutherland Global Services interview process are One-on-one Round, HR and Resume Shortlist.
How to prepare for Sutherland Global Services Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Sutherland Global Services. The most common topics and skills that interviewers at Sutherland Global Services expect are Customer Service, customer support, International Voice Process, voice process and international bpo.
What are the top questions asked in Sutherland Global Services Customer Service Associate interview?

Some of the top questions asked at the Sutherland Global Services Customer Service Associate interview -

  1. Your preferred game and how to play...read more
  2. Talk about any topic for 1 minu...read more
  3. What you know about Sutherland Global Servic...read more
How long is the Sutherland Global Services Customer Service Associate interview process?

The duration of Sutherland Global Services Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

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Interview Process at Sutherland Global Services Customer Service Associate

based on 10 interviews in last 1 year

1 Interview rounds

  • One-on-one Round
View more

People are getting interviews through

based on 17 Sutherland Global Services interviews
Job Portal
WalkIn
Campus Placement
Referral
59%
12%
12%
6%
11% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
Join Sutherland Global Services We are a digital transformation company. We make digital 𝐡𝐮𝐦𝐚𝐧™
Sutherland Global Services Customer Service Associate Salary
based on 1.6k salaries
₹1 L/yr - ₹7.5 L/yr
6% more than the average Customer Service Associate Salary in India
View more details

Sutherland Global Services Customer Service Associate Reviews and Ratings

based on 333 reviews

3.7/5

Rating in categories

3.3

Skill development

3.3

Work-Life balance

3.2

Salary & Benefits

3.2

Job Security

3.6

Company culture

2.9

Promotions/Appraisal

3.2

Work Satisfaction

Explore 333 Reviews and Ratings
Customer Service Associate

Mumbai,

Mumbai Suburban

+1

0-4 Yrs

₹ 1-3.5 LPA

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