Sutherland Global Services Customer Service Associate Interview Questions and Answers for Freshers

Q1. How will you satisfy and angry customer?
Ans. 
I will listen to their concerns, empathize with them, apologize for the issue, offer a solution, and follow up to ensure satisfaction.
• Listen actively to understand the customer's concerns

• Empathize with the customer by acknowledging their feelings

• Apologize for the issue, even if it wasn't directly your fault

• Offer a solution or alternatives to resolve the problem

• Follow up with the customer to ensure their satisfaction
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Q2. What is e-commerce?
Ans. 
E-commerce refers to the buying and selling of goods and services over the internet.
• E-commerce allows businesses to reach a global audience and operate 24/7.

• Examples include online retail stores like Amazon, eBay, and Alibaba.

• Payment methods in e-commerce include credit/debit cards, digital wallets, and online banking.

• Security measures such as SSL encryption are crucial for protecting customer information.

• Logistics and...read more
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Q1. Same as first round questions, just prepare what the technical interviewer says you will be fine.
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Q1. Talk about any topic for 1 minute.
Ans. 
The importance of good communication skills
• Effective communication is crucial in any job, especially in customer service

• It helps in building trust and rapport with customers

• Active listening, clarity, and empathy are key components of good communication

• Examples of good communication skills include using positive language, asking open-ended questions, and providing clear instructions
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Q1. What do u understand by customer service?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase or interaction.
• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone, email, chat, or in...read more
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Q2. If fresher then about your qualifications or family background and if experienced then about your previous job role.
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Q3. Why do you want to work in Sutherland?
Ans. 
I want to work in Sutherland because of its reputation for excellent customer service and career growth opportunities.
• Sutherland is known for its commitment to providing excellent customer service, which aligns with my passion for helping others.

• I have heard great things about the training and development programs at Sutherland, which would allow me to enhance my skills and advance in my career.

• Sutherland has a positiv...read more
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Q4. How to you manage your shift timing?
Ans. 
I manage my shift timing by creating a schedule, prioritizing tasks, and being flexible.
• Create a schedule to plan your shift timings

• Prioritize tasks based on urgency and importance

• Be flexible and adaptable to handle unexpected changes

• Communicate with team members and supervisors for coordination

• Use time management techniques like setting goals and breaking tasks into smaller steps

• Take breaks and rest to maintain produc
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In sutherlnad Hyderabad. If you passed in 1 and second round then they definitely hire you. Their is a versent and typing test in third round even if you failed in this round but they surely hire you.

Q1. Are you willing to join within a week?
Ans. 
Yes, I am willing to join within a week.
• I am available to start immediately.

• I have no prior commitments that would prevent me from joining within a week.

• I am excited about the opportunity and ready to hit the ground running.

• I have already made arrangements to transition smoothly into this role.
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Q2. Do you require leave in the next two months?
Ans. 
No
• No, I do not require leave in the next two months.

• I am available to work without any planned leave.

• I have no scheduled leave in the upcoming two months.
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Q3. Why do you want to work with the company?
Ans. 
I want to work with the company because of its strong reputation, commitment to customer satisfaction, and opportunities for growth.
• The company has a strong reputation in the industry, which is important to me as it reflects the quality of the products/services I will be representing.

• I am impressed by the company's commitment to customer satisfaction, as it aligns with my own values of providing excellent service and r...read more
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Q4. Are you willing to work on rotational shifts ?
Ans. 
Yes, I am willing to work on rotational shifts.
• I am flexible and adaptable to different work schedules.

• I understand the importance of providing customer service at all times, including during evenings, weekends, and holidays.

• I have previous experience working on rotational shifts and have successfully managed my time and workload.

• I am committed to meeting the needs of customers and ensuring their satisfaction, regardle
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Q1. Take me through your resume
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Q2. What is your expectation about our company?
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Q3. Do have an prior experience?
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Q4. What is your strength?
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Q5. What you know about Sutherland Global Services?
Ans. 
Sutherland Global Services is a global business process outsourcing company known for providing customer service solutions.
• Founded in 1986

• Headquartered in Rochester, New York

• Offers customer service, technical support, and sales services

• Operates in over 40 countries worldwide
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What you know about Sutherland Global Services?