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I applied via Referral and was interviewed in Jul 2021. There were 3 interview rounds.
I applied via Referral and was interviewed before Jun 2020. There were 4 interview rounds.
Gati-KWE is a logistics and supply chain solutions company in India.
Gati-KWE was formed as a joint venture between Gati Ltd. and Kintetsu World Express (KWE) in 2011.
It offers services such as express distribution, freight forwarding, warehousing, and e-commerce logistics.
Gati-KWE has a network of over 5,000 delivery locations and 7000+ employees across India.
It serves various industries including automotive, healthcar...
Customer service is the assistance and support provided to customers before, during, and after a purchase.
It involves addressing customer inquiries and concerns
Providing information about products or services
Resolving complaints and issues
Ensuring customer satisfaction and loyalty
Examples include answering phone calls, responding to emails, and providing in-person assistance
I handle customers with patience, empathy, and effective communication.
Listen actively to their concerns and needs
Acknowledge their emotions and show empathy
Offer solutions and alternatives
Follow up to ensure satisfaction
Maintain a positive and professional attitude
Adapt communication style to fit the customer's personality and needs
I listen actively, empathize with their concerns, and provide clear and concise solutions.
Listen actively to understand the customer's concern
Empathize with the customer to build rapport
Provide clear and concise solutions to resolve the issue
Offer additional assistance or follow-up if necessary
What people are saying about GATI-KWE
I applied via Naukri.com and was interviewed in Aug 2019. There were 4 interview rounds.
posted on 14 Oct 2023
Basis questions like state capital was asked
posted on 16 Jan 2021
I applied via Campus Placement and was interviewed before Jul 2020. There were 5 interview rounds.
I applied via Naukri.com and was interviewed before Jun 2021. There were 4 interview rounds.
posted on 8 Nov 2019
I applied via Recruitment Consultant and was interviewed in May 2019. There were 3 interview rounds.
I have a high level of patience and have handled a variety of customers in my total of 5 years of working experience with companies in the retail and telecommunications industries.
I have a high level of patience, demonstrated through my ability to remain calm and composed in challenging customer interactions.
I have handled a variety of customers, ranging from irate and demanding to friendly and appreciative.
I have 5 ye...
I applied via Referral and was interviewed before Jun 2021. There were 2 interview rounds.
based on 1 interview
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