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GATI-KWE Customer Service Associate Interview Questions, Process, and Tips

Updated 18 Jun 2023

Top GATI-KWE Customer Service Associate Interview Questions and Answers

GATI-KWE Customer Service Associate Interview Experiences

3 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(1 Question)

  • Q1. About general details of resume, ie, tell something about your self
Round 3 - HR 

(1 Question)

  • Q1. Salary compensation and documents submission
Round 4 - Assignment 

Fill application forms and submission of documents

Interview Preparation Tips

Interview preparation tips for other job seekers - Normal interview procedures only.

Sopra Steria

Success to our employee's well-being? A work-life balance that's simply unbeatable.

Our employees have rated us 4 for Work-Life Balance on AmbitionBox

I applied via Referral and was interviewed in Jul 2021. There were 3 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. My self, what do you know about this company? Why you joined this company? How do you measure your strengths? What is the relation between customer Service and teaching?
  • Q2. Gati is a supply chain of logistics .it's delivered consignment one place to another place on time.
  • Q3. I want to join this compan because gati is a well reputed company and it's providing good platform to there employees for their career growth.
  • Q4. I am a teacher and I completed all syllabus before coming exams and also providing extra time to their students during exam time. So i am measuring my strengths is hard.
  • Q5. Relationship between customer Service and teaching: we provide best service to customers and clients attract more than to our business. As a same we teaching well to there students so parents attract to ou...

Interview Preparation Tips

Interview preparation tips for other job seekers - HR asked questions as per our current work .

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?

I applied via Referral and was interviewed before Jun 2020. There were 4 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. 1) Tell me about yourself
  • Q2. 2) What you know about Gati-kwe ?
  • Ans. 

    Gati-KWE is a logistics and supply chain solutions company in India.

    • Gati-KWE was formed as a joint venture between Gati Ltd. and Kintetsu World Express (KWE) in 2011.

    • It offers services such as express distribution, freight forwarding, warehousing, and e-commerce logistics.

    • Gati-KWE has a network of over 5,000 delivery locations and 7000+ employees across India.

    • It serves various industries including automotive, healthcar...

  • Answered by AI
  • Q3. 3) What is Customer Service ?
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after a purchase.

    • It involves addressing customer inquiries and concerns

    • Providing information about products or services

    • Resolving complaints and issues

    • Ensuring customer satisfaction and loyalty

    • Examples include answering phone calls, responding to emails, and providing in-person assistance

  • Answered by AI
  • Q4. 4) How you handle your customer ?
  • Ans. 

    I handle customers with patience, empathy, and effective communication.

    • Listen actively to their concerns and needs

    • Acknowledge their emotions and show empathy

    • Offer solutions and alternatives

    • Follow up to ensure satisfaction

    • Maintain a positive and professional attitude

    • Adapt communication style to fit the customer's personality and needs

  • Answered by AI
  • Q5. 5) How you solve your customer queries ?
  • Ans. 

    I listen actively, empathize with their concerns, and provide clear and concise solutions.

    • Listen actively to understand the customer's concern

    • Empathize with the customer to build rapport

    • Provide clear and concise solutions to resolve the issue

    • Offer additional assistance or follow-up if necessary

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - In Gati-kwe was the my first job after my graduation. In this company my experience was the mind blowing. HR, Manager all of the my job coligues all are very friendly nature. i lot of things lerned from this company which is very useful of this company experience in my future endeavors. Really i love this company always.

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Aug 2019. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. All related to accounts

Interview Preparation Tips

Interview preparation tips for other job seekers - I had 4 rounds of interview- aptitude, followed by 2 technical rounds with manager and assistant vice President and last round was client round which was through video conferencing and it was technical too. The whole process took around 1month. I applied through job portal.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Assignment 

Basis questions like state capital was asked

Round 3 - Behavioral 

(1 Question)

  • Q1. My previous work experience

Interview Questionnaire 

1 Question

  • Q1. Why u have choosen customer support rather than the remaining feilds

I applied via Campus Placement and was interviewed before Jul 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Few Basis Questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be yourself and don't say Yes to each and every question. You should showcase your accountability and leadership skills.

I applied via Naukri.com and was interviewed before Jun 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Why leaving ur previous job
  • Q2. Few more general questions like how much the experince and what is theskiils sets
Round 3 - One-on-one 

(1 Question)

  • Q1. Related to past experience
Round 4 - Technical 

(1 Question)

  • Q1. Normal practical question as per the profile

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview process is easy. Be confident because confidence is the key for success

I applied via Recruitment Consultant and was interviewed in May 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. How much patience you have, what type of customers you have had handled, total working experience, types of companies worked with, etc.
  • Ans. 

    I have a high level of patience and have handled a variety of customers in my total of 5 years of working experience with companies in the retail and telecommunications industries.

    • I have a high level of patience, demonstrated through my ability to remain calm and composed in challenging customer interactions.

    • I have handled a variety of customers, ranging from irate and demanding to friendly and appreciative.

    • I have 5 ye...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be yourself. You are seeking for a job that doesn't mean that you have to accept all the terms and conditions. Do your best to job this will help to get experience and grow with your position too. Make a position where other colleagues feels that if they are asking help from you, you'll definitely have the answer / capability to help them out.

I applied via Referral and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me something about your self and job profile
Round 2 - HR 

(1 Question)

  • Q1. Tell me something about your self and job profile

Interview Preparation Tips

Interview preparation tips for other job seekers - Knowledge about the company and customer service knowledge
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GATI-KWE Interview FAQs

How many rounds are there in GATI-KWE Customer Service Associate interview?
GATI-KWE interview process usually has 4 rounds. The most common rounds in the GATI-KWE interview process are Resume Shortlist, One-on-one Round and HR.
What are the top questions asked in GATI-KWE Customer Service Associate interview?

Some of the top questions asked at the GATI-KWE Customer Service Associate interview -

  1. 2) What you know about Gati-kw...read more
  2. 4) How you handle your custome...read more
  3. 5) How you solve your customer querie...read more

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GATI-KWE Customer Service Associate Interview Process

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Interview experience

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GATI-KWE Customer Service Associate Salary
based on 172 salaries
₹1 L/yr - ₹4.2 L/yr
21% less than the average Customer Service Associate Salary in India
View more details

GATI-KWE Customer Service Associate Reviews and Ratings

based on 50 reviews

3.7/5

Rating in categories

3.9

Skill development

3.5

Work-life balance

3.2

Salary

3.7

Job security

3.7

Company culture

2.8

Promotions

3.4

Work satisfaction

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