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DTDC Express
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DTDC Express Customer Service Executive Interview Questions and Answers
DTDC Express Customer Service Executive Interview Experiences
2 interviews found
Ranjan Tewary
Selected
I applied via Naukri.com and was interviewed in Nov 2024. There was 1 interview round.
(1 Question)
- Q1. Can you provide an introduction and detail your previous work experiences in different domains, as well as your goals for the next 5 to 10 years?
Anonymous
Selected
I applied via Company Website and was interviewed in Feb 2023. There was 1 interview round.
(3 Questions)
- Q1. Key performance indicators ?
- Ans.
Key performance indicators (KPIs) are measurable values that demonstrate how effectively a company is achieving its business objectives.
KPIs should be specific, measurable, achievable, relevant, and time-bound (SMART)
Examples of KPIs include customer satisfaction ratings, first call resolution rates, and average handling time
KPIs should be regularly monitored and analyzed to identify areas for improvement
KPIs can vary
- Q2. Key Responsibilities areas?
- Ans.
Key responsibilities include handling customer queries, resolving complaints, and ensuring customer satisfaction.
Responding to customer inquiries via phone, email, or chat
Resolving customer complaints and issues in a timely and effective manner
Maintaining accurate records of customer interactions and transactions
Collaborating with other departments to ensure customer needs are met
Providing feedback to management on cus...
- Q3. What are you and your company expecting from me?
- Ans.
The company expects excellent customer service skills, problem-solving abilities, and a positive attitude.
Excellent customer service skills
Strong problem-solving abilities
Positive attitude
Ability to handle difficult customers
Effective communication skills
Product knowledge
Ability to work in a team
Time management skills
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
Selected
I applied via Approached by Company and was interviewed before Sep 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about your self
- Ans.
Experienced Senior Executive with a proven track record in leading teams and driving business growth.
Over 10 years of experience in senior leadership roles
Strong strategic planning and decision-making skills
Proven ability to drive revenue growth and increase profitability
Effective communicator and team leader
Led a successful company-wide restructuring initiative resulting in a 20% increase in productivity
- Q2. What is your weakness
- Ans.
I tend to be overly critical of my own work, which can sometimes lead to perfectionism.
I have a tendency to spend too much time on tasks to ensure they are perfect
I can be overly self-critical and have high expectations for myself
I am working on finding a balance between striving for excellence and accepting imperfection
Technical questions basic aptitude questions
Interview Preparation Tips
(3 Questions)
- Q1. What are your salary expectations?
- Q2. Tell me about yourself.
- Q3. How many years experience do you have
Tell about some best topic
(1 Question)
- Q1. What are your strengths and weaknesses?
Interview Preparation Tips
Ayush Gupta
I applied via Referral and was interviewed before Sep 2021. There were 2 interview rounds.
(2 Questions)
- Q1. Question related to quant
- Q2. Question related to Excel like h lookup, v lookup, tablets etc
Interview Preparation Tips
I applied via Referral and was interviewed before Jan 2021. There were 2 interview rounds.
(2 Questions)
- Q1. About work details and personal details
- Q2. Experience tell him about myself at all
Its a on-line assignment
Interview Preparation Tips
I applied via Referral and was interviewed before Apr 2021. There were 4 interview rounds.
(6 Questions)
- Q1. What are your salary expectations?
- Ans.
I expect a competitive salary based on my experience, skills, and the responsibilities of the role.
I have researched the average salary range for Senior Executives in this industry.
I have considered my years of experience and the value I can bring to the organization.
I am open to discussing the salary package and benefits in detail during the negotiation process.
- Q2. What is your family background?
- Q3. Share details of your previous job.
- Ans.
I was the Chief Operating Officer at XYZ Corporation, responsible for overseeing all operational aspects of the company.
Managed a team of 500+ employees across multiple departments
Developed and implemented strategic plans to improve efficiency and productivity
Led successful cost-cutting initiatives resulting in a 20% reduction in expenses
Implemented new technology systems to streamline processes and enhance customer ex...
- Q4. Why should we hire you?
- Ans.
I have a proven track record of successfully leading teams and driving business growth.
I have extensive experience in senior executive roles, with a strong track record of achieving results.
I possess exceptional leadership skills and have successfully led teams through periods of change and growth.
I have a strategic mindset and can effectively align business objectives with actionable plans.
I am highly skilled in probl...
- Q5. Why are you looking for a change?
- Ans.
Seeking new challenges and growth opportunities
Looking for a role that allows me to utilize my skills and experience to make a greater impact
Seeking a more dynamic and innovative work environment
Desire to take on new challenges and expand my professional horizons
Interested in joining a company with a strong vision and exciting future prospects
- Q6. Tell me about yourself.
- Ans.
Experienced senior executive with a proven track record in leading successful teams and driving business growth.
Over 15 years of experience in executive leadership roles
Strong strategic planning and decision-making skills
Expertise in driving operational efficiency and improving profitability
Proven ability to build and motivate high-performing teams
Track record of successfully implementing change initiatives
Examples: Le...
(1 Question)
- Q1. Ask about previous experience
(1 Question)
- Q1. Ask abt achievement and challenges
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed in Apr 2021. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. What is your job role in the last organization
- Q2. Achievement in your last company
Interview Preparation Tips
I applied via Company Website and was interviewed in Nov 2021. There was 1 interview round.
Interview Questionnaire
8 Questions
- Q1. Earlier I had asked questions for benefits of old staffs.
- Q2. Time bound promotion.
- Q3. Staff children's education whose children get more than 60% marks.
- Q4. Leave incashment was very good why Stopped.
- Q5. Give chance to work retired staff.
- Q6. Domestic booking charge should be reduced.
- Q7. Working hr's should be fixed or allow overtime.
- Q8. Needs to give advance for any medical emergency or marriage of sraff children's which is very tough and sraff suffer problems.
Interview Preparation Tips
Co should look into this .
Tell me about yourself in just 30 seconds, why should I hire you?
How can you now get people to do your company's work and make it better?
Interview Preparation Tips
DTDC Express Interview FAQs
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DTDC Express Interviews By Designations
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DTDC Express Customer Service Executive Interview Process
based on 2 interviews
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DTDC Express Customer Service Executive Reviews and Ratings
based on 16 reviews
Rating in categories
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Channel Management Officer
334
salaries
|  ₹0 L/yr - ₹0 L/yr |
|
Operations Executive
299
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Assistant Manager
295
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Operation Assistant
197
salaries
| ₹0 L/yr - ₹0 L/yr |
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Senior Executive
186
salaries
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