AmbitionBox
Interview Questions
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
i
DTDC Express
Compare
Filter interviews by
DTDC Express Customer Service Executive Interview Questions and Answers
DTDC Express Customer Service Executive Interview Experiences
2 interviews found
Ranjan Tewary
Selected
I applied via Naukri.com and was interviewed in Nov 2024. There was 1 interview round.
(1 Question)
- Q1. Can you provide an introduction and detail your previous work experiences in different domains, as well as your goals for the next 5 to 10 years?
Anonymous
Selected
I applied via Company Website and was interviewed in Feb 2023. There was 1 interview round.
(3 Questions)
- Q1. Key performance indicators ?
- Ans.
Key performance indicators (KPIs) are measurable values that demonstrate how effectively a company is achieving its business objectives.
KPIs should be specific, measurable, achievable, relevant, and time-bound (SMART)
Examples of KPIs include customer satisfaction ratings, first call resolution rates, and average handling time
KPIs should be regularly monitored and analyzed to identify areas for improvement
KPIs can vary
- Q2. Key Responsibilities areas?
- Ans.
Key responsibilities include handling customer queries, resolving complaints, and ensuring customer satisfaction.
Responding to customer inquiries via phone, email, or chat
Resolving customer complaints and issues in a timely and effective manner
Maintaining accurate records of customer interactions and transactions
Collaborating with other departments to ensure customer needs are met
Providing feedback to management on cus...
- Q3. What are you and your company expecting from me?
- Ans.
The company expects excellent customer service skills, problem-solving abilities, and a positive attitude.
Excellent customer service skills
Strong problem-solving abilities
Positive attitude
Ability to handle difficult customers
Effective communication skills
Product knowledge
Ability to work in a team
Time management skills
Interview Preparation Tips
Interview questions from similar companies
I applied via Naukri.com and was interviewed before Apr 2020. There were 3 interview rounds.
Interview Questionnaire
4 Questions
- Q1. As i was from btech mechanical background i was asked questions related to engineering.
- Q2. Question may be from your project or internship.
- Q3. Basic tools and formulas of ms excel
- Ans.
MS Excel has various basic tools and formulas that are essential for data analysis and management.
Basic tools include formatting, sorting, filtering, and charting
Formulas include SUM, AVERAGE, MAX, MIN, COUNT, IF, VLOOKUP, and more
Functions can be combined to perform complex calculations
Excel also has features like pivot tables and macros for advanced data analysis
Shortcuts like Ctrl+C, Ctrl+V, and Ctrl+Z can save time
- Q4. Situation related to my upcoming work, and difficulties which i will face and how i will react to them and solve them.
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. Normal questions
Interview Preparation Tips
Experience: Aptitudes and grammer
Round: Operation manger
Experience: Stability and about your experience
I applied via Referral and was interviewed before Jan 2021. There were 2 interview rounds.
(2 Questions)
- Q1. About work details and personal details
- Q2. Experience tell him about myself at all
Its a on-line assignment
Interview Preparation Tips
Ayush Gupta
I applied via Referral and was interviewed before Sep 2021. There were 2 interview rounds.
(2 Questions)
- Q1. Question related to quant
- Q2. Question related to Excel like h lookup, v lookup, tablets etc
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Nov 2020. There were 6 interview rounds.
Interview Questionnaire
5 Questions
- Q1. Past working experience
- Q2. Work knowledge
- Q3. Mental Ability
- Q4. Flexibility
- Q5. Some genral questions
Interview Preparation Tips
I applied via Company Website and was interviewed in Nov 2021. There were 2 interview rounds.
Skills operation incharge inbound inventory outbound return department
Line haul related questions
B2B and B2C service
Interview Preparation Tips
Selected
I applied via AmbitionBox and was interviewed in Aug 2024. There was 1 interview round.
(2 Questions)
- Q1. How to manage bulk shipments ?
- Ans.
Bulk shipments can be managed by optimizing logistics, utilizing technology, and maintaining clear communication.
Optimize logistics by consolidating shipments and using efficient transportation methods
Utilize technology such as inventory management systems and tracking tools to monitor shipments
Maintain clear communication with suppliers, carriers, and customers to ensure smooth delivery process
- Q2. Difference between B2B and B2C process kindly explain ?
- Ans.
B2B focuses on selling products or services to other businesses, while B2C focuses on selling products or services to consumers.
B2B involves longer sales cycles and higher order values compared to B2C.
B2B marketing often targets a specific audience within a company, such as procurement managers or IT directors.
B2C marketing typically targets a broader audience and focuses on emotional appeals and impulse buying.
Example...
Interview Preparation Tips
- Use simple, active statements.
- Quantify your experience
- Your academic achievements
(2 Questions)
- Q1. About of network issue.
- Q2. About of assets inventory
Ask about of Resigning
(2 Questions)
- Q1. Ask about of salary
- Q2. Negotiate the expected salary
Interview Preparation Tips
DTDC Express Interview FAQs
Tell us how to improve this page.
DTDC Express Interviews By Designations
- DTDC Express Operations Executive Interview Questions
- DTDC Express Branch Manager Interview Questions
- DTDC Express Senior Executive Operations Interview Questions
- DTDC Express Operation Assistant Interview Questions
- DTDC Express Channel Management Officer Interview Questions
- DTDC Express Assistant Manager Interview Questions
- DTDC Express Area Manager Interview Questions
- DTDC Express Sales Manager Interview Questions
- Show more
DTDC Express Customer Service Executive Interview Process
based on 2 interviews
Interview experience
Interview Questions from Similar Companies
Fast track your campus placements
DTDC Express Customer Service Executive Reviews and Ratings
based on 16 reviews
Rating in categories
|
Operations Executive
423
salaries
|  ₹1.1 L/yr - ₹4 L/yr |
|
Assistant Manager
265
salaries
| ₹1.8 L/yr - ₹10.4 L/yr |
|
Channel Management Officer
217
salaries
| ₹2 L/yr - ₹5.5 L/yr |
|
Operation Assistant
187
salaries
| ₹1 L/yr - ₹3.3 L/yr |
|
Senior Executive
178
salaries
| ₹1.8 L/yr - ₹5.5 L/yr |
Delhivery
Ecom Express
Maersk
ElasticRun
- Home >
- Interviews >
- DTDC Express Interview Questions >
- DTDC Express Customer Service Executive Interview Questions
