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DTDC Express
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DTDC Express Customer Service Executive Interview Questions and Answers
DTDC Express Customer Service Executive Interview Experiences
2 interviews found
Ranjan Tewary
Selected
I applied via Naukri.com and was interviewed in Nov 2024. There was 1 interview round.
(1 Question)
- Q1. Can you provide an introduction and detail your previous work experiences in different domains, as well as your goals for the next 5 to 10 years?
Anonymous
Selected
I applied via Company Website and was interviewed in Feb 2023. There was 1 interview round.
(3 Questions)
- Q1. Key performance indicators ?
- Ans.
Key performance indicators (KPIs) are measurable values that demonstrate how effectively a company is achieving its business objectives.
KPIs should be specific, measurable, achievable, relevant, and time-bound (SMART)
Examples of KPIs include customer satisfaction ratings, first call resolution rates, and average handling time
KPIs should be regularly monitored and analyzed to identify areas for improvement
KPIs can vary
- Q2. Key Responsibilities areas?
- Ans.
Key responsibilities include handling customer queries, resolving complaints, and ensuring customer satisfaction.
Responding to customer inquiries via phone, email, or chat
Resolving customer complaints and issues in a timely and effective manner
Maintaining accurate records of customer interactions and transactions
Collaborating with other departments to ensure customer needs are met
Providing feedback to management on cus...
- Q3. What are you and your company expecting from me?
- Ans.
The company expects excellent customer service skills, problem-solving abilities, and a positive attitude.
Excellent customer service skills
Strong problem-solving abilities
Positive attitude
Ability to handle difficult customers
Effective communication skills
Product knowledge
Ability to work in a team
Time management skills
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
I applied via Recruitment Consultant and was interviewed in May 2021. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. How many type of pickups?
- Ans.
There are several types of pickups used in various industries and vehicles.
Pickups can refer to different things depending on the context, such as guitar pickups, truck pickups, or package pickups.
In the automotive industry, pickups can be categorized into compact pickups, mid-size pickups, and full-size pickups.
Some popular pickup truck models include Ford F-150, Chevrolet Silverado, and Toyota Tacoma.
In the music ind...
- Q2. Booking parameters
- Q3. How you manage team
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. Normal questions
Interview Preparation Tips
Experience: Aptitudes and grammer
Round: Operation manger
Experience: Stability and about your experience
I applied via Naukri.com and was interviewed before Apr 2020. There were 3 interview rounds.
Interview Questionnaire
4 Questions
- Q1. As i was from btech mechanical background i was asked questions related to engineering.
- Q2. Question may be from your project or internship.
- Q3. Basic tools and formulas of ms excel
- Ans.
MS Excel has various basic tools and formulas that are essential for data analysis and management.
Basic tools include formatting, sorting, filtering, and charting
Formulas include SUM, AVERAGE, MAX, MIN, COUNT, IF, VLOOKUP, and more
Functions can be combined to perform complex calculations
Excel also has features like pivot tables and macros for advanced data analysis
Shortcuts like Ctrl+C, Ctrl+V, and Ctrl+Z can save time
- Q4. Situation related to my upcoming work, and difficulties which i will face and how i will react to them and solve them.
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Mar 2024. There were 2 interview rounds.
About operationally , Safety & 5s
(2 Questions)
- Q1. What is the get together?
- Ans. As a discussion all over the people
- Q2. Get together means one type of outbound discussion
Interview Preparation Tips
- SOP
(3 Questions)
- Q1. WMOS & Sap analyse
- Q2. Inventory releted
- Q3. Cycle audit & WMOS vs SAp
- Ans.
Cycle audit & WMOS vs SAP involves comparing inventory management systems for efficiency and accuracy.
Cycle audit involves counting a subset of inventory items on a regular basis to ensure accuracy.
WMOS (Warehouse Management Operating System) is a software system that helps manage warehouse operations.
SAP is an enterprise resource planning software that includes inventory management functionality.
Comparing cycle audit ...
Skills evaluated in this interview
I applied via Referral and was interviewed in Jan 2022. There were 2 interview rounds.
Interview Preparation Tips
(1 Question)
- Q1. Safexpress is a good company in logistics sector
(1 Question)
- Q1. Safexpress is a great opportunity
Interview Preparation Tips
Selected
I appeared for an interview before Jan 2024.
Accounting based questions
(1 Question)
- Q1. Some basic accounting questions and journal entries like withdrawal entry for goods.
(1 Question)
- Q1. Little bit tougher than previous round example Describe about depreciation and entries.
Interview Preparation Tips
DTDC Express Interview FAQs
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DTDC Express Interviews By Designations
- DTDC Express Operations Executive Interview Questions
- DTDC Express Branch Manager Interview Questions
- DTDC Express Senior Executive Operations Interview Questions
- DTDC Express Operation Assistant Interview Questions
- DTDC Express Channel Management Officer Interview Questions
- DTDC Express Assistant Manager Interview Questions
- DTDC Express Area Manager Interview Questions
- DTDC Express Sales Manager Interview Questions
- Show more
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DTDC Express Customer Service Executive Interview Process
based on 2 interviews
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DTDC Express Customer Service Executive Reviews and Ratings
based on 16 reviews
Rating in categories
|
Operations Executive
429
salaries
|  ₹1.1 L/yr - ₹4.5 L/yr |
|
Assistant Manager
295
salaries
| ₹1.8 L/yr - ₹10.4 L/yr |
|
Channel Management Officer
197
salaries
| ₹2.2 L/yr - ₹5.5 L/yr |
|
Operation Assistant
187
salaries
| ₹1 L/yr - ₹3.5 L/yr |
|
Senior Executive
180
salaries
| ₹1.8 L/yr - ₹5.5 L/yr |
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