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DTDC Express Customer Service Executive Interview Questions and Answers
DTDC Express Customer Service Executive Interview Experiences
2 interviews found
Selected
I applied via Company Website and was interviewed in Feb 2023. There was 1 interview round.
(3 Questions)
- Q1. Key performance indicators ?
- Ans.
Key performance indicators (KPIs) are measurable values that demonstrate how effectively a company is achieving its business objectives.
KPIs should be specific, measurable, achievable, relevant, and time-bound (SMART)
Examples of KPIs include customer satisfaction ratings, first call resolution rates, and average handling time
KPIs should be regularly monitored and analyzed to identify areas for improvement
KPIs can vary
- Q2. Key Responsibilities areas?
- Ans.
Key responsibilities include handling customer queries, resolving complaints, and ensuring customer satisfaction.
Responding to customer inquiries via phone, email, or chat
Resolving customer complaints and issues in a timely and effective manner
Maintaining accurate records of customer interactions and transactions
Collaborating with other departments to ensure customer needs are met
Providing feedback to management on cus...
- Q3. What are you and your company expecting from me?
- Ans.
The company expects excellent customer service skills, problem-solving abilities, and a positive attitude.
Excellent customer service skills
Strong problem-solving abilities
Positive attitude
Ability to handle difficult customers
Effective communication skills
Product knowledge
Ability to work in a team
Time management skills
Interview Preparation Tips
Ranjan Tewary
Selected
I applied via Naukri.com and was interviewed in Nov 2024. There was 1 interview round.
(1 Question)
- Q1. Can you provide an introduction and detail your previous work experiences in different domains, as well as your goals for the next 5 to 10 years?
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S999l
Selected
I applied via LinkedIn and was interviewed in May 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me what you know about fedex
Customer Service Representative Interview Questions & Answers
DP World
Anonymous
posted on 19 Feb 2024
Selected
I applied via Referral and was interviewed in Jan 2024. There was 1 interview round.
(1 Question)
- Q1. What you know about DPWorld ABout logistics
Senior Customer Service Executive Interview Questions & Answers
Yusen Logistics
Anonymous
posted on 12 Jan 2023
Selected
I applied via Approached by Company and was interviewed in Dec 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Customer related and pickup and delivery follow
- Ans. I have arrange proper time delivery and pickup
- Q2. Customer any material damage related
- Ans. I have prompt response for customer
Interview Preparation Tips
- Customer Handling
- Communication Skills
- Project Management
- customer support
- MS Office
- Accounting
- Javascript
- Finance
Customer Service Representative Interview Questions & Answers
FedEx Express
nabeeha
posted on 17 Jun 2024
Selected
I applied via Company Website and was interviewed in May 2024. There was 1 interview round.
(1 Question)
- Q1. Can you describe the fedex history
- Ans.
FedEx is a global courier delivery services company founded in 1971.
Founded in 1971 by Frederick W. Smith
Originally named Federal Express
Revolutionized the industry with overnight delivery services
Expanded globally through acquisitions like TNT Express
Customer Service Associate Interview Questions & Answers
FedEx Express
Anonymous
posted on 14 Oct 2023
Selected
Basis questions like state capital was asked
(1 Question)
- Q1. My previous work experience
Selected
I applied via Campus Placement and was interviewed before Jun 2023. There was 1 interview round.
Questions about states
Selected
I applied via Naukri.com and was interviewed before Jan 2022. There were 2 interview rounds.
Test about general knowledge and information about logistics in general
(2 Questions)
- Q1. Education qualification and management?
- Q2. Explanation of a scenario based
Interview Preparation Tips
Customer Service Representative Interview Questions & Answers
FedEx Express
Anonymous
posted on 21 Nov 2022
I applied via Walk-in and was interviewed before Nov 2021. There were 3 interview rounds.
General aptitude test and general questions on the job role
(2 Questions)
- Q1. Gerenal HR test and salary questions
- Q2. Another about the salary
Interview Preparation Tips
DTDC Express Interview FAQs
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DTDC Express Interviews By Designations
- DTDC Express Operations Executive Interview Questions
- DTDC Express Branch Manager Interview Questions
- DTDC Express Senior Executive Operations Interview Questions
- DTDC Express Assistant Manager Interview Questions
- DTDC Express Channel Management Officer Interview Questions
- DTDC Express Operation Assistant Interview Questions
- DTDC Express Area Manager Interview Questions
- DTDC Express Billing Executive Interview Questions
- Show more
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DTDC Express Customer Service Executive Reviews and Ratings
based on 15 reviews
Rating in categories
|
Operations Executive
371
salaries
|  ₹1 L/yr - ₹4 L/yr |
|
Channel Management Officer
318
salaries
| ₹2 L/yr - ₹5.5 L/yr |
|
Assistant Manager
281
salaries
| ₹2.3 L/yr - ₹10 L/yr |
|
Operation Assistant
197
salaries
| ₹1 L/yr - ₹4 L/yr |
|
Senior Executive
181
salaries
| ₹1.8 L/yr - ₹6 L/yr |
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