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FedEx Express Customer Care Executive Interview Questions and Answers

Updated 17 Jun 2024

FedEx Express Customer Care Executive Interview Experiences

4 interviews found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in May 2024. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Tell me what you know about fedex
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Jun 2023. There was 1 interview round.

Round 1 - Aptitude Test 

Questions about states

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

Test about general knowledge and information about logistics in general

Round 2 - One-on-one 

(2 Questions)

  • Q1. Education qualification and management?
  • Q2. Explanation of a scenario based

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and be honest with your work you shall be treated good by the company

I applied via Referral and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me something about your self and job profile
Round 2 - HR 

(1 Question)

  • Q1. Tell me something about your self and job profile

Interview Preparation Tips

Interview preparation tips for other job seekers - Knowledge about the company and customer service knowledge

FedEx Express interview questions for designations

 Customer Service Representative

 (3)

 Customer Service Associate

 (1)

 Operations Executive

 (2)

 Sales Executive

 (1)

 Operation Support Executive

 (1)

 Senior Executive Officer

 (1)

 Logistics Executive

 (1)

 Sr. Admin Executive

 (1)

Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. Why u have choosen customer support rather than the remaining feilds
Round 1 - HR 

(4 Questions)

  • Q1. What is your family background?
  • Q2. What are your salary expectations?
  • Q3. Why should we hire you?
  • Q4. Why are you looking for a change?
Round 2 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips

Interview Preparation Tips

Interview preparation tips for other job seekers - Okay place to get knowledge about logistic
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jan 2023. There were 2 interview rounds.

Round 1 - Worked 

(1 Question)

  • Q1. Tell me about yourself
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself?

Interview Preparation Tips

Interview preparation tips for other job seekers - I worked one year two months, pathetic work culture, management is pathetic.

I applied via Company Website and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(5 Questions)

  • Q1. Work experience Compeny name
  • Q2. How much salary monthly
  • Q3. Work catagory and language
  • Q4. Okay all the best keep it
  • Q5. My company is explaining 20k salary

Interview Preparation Tips

Interview preparation tips for other job seekers - Aney Hard work iam ready
Hard work is most important

I applied via Naukri.com and was interviewed in Apr 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. What expectations you have from these company?

I applied via Company Website and was interviewed before May 2019. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Sales related and market bases... And how to handle clients with all issues?
  • Q2. Good Knowledge of marketing Fields and good communication with clients solving issues and problems?

Interview Preparation Tips

Interview preparation tips for other job seekers - Always keep learning
Always Curiose to grow and ready to what's your learn your job profile on your duration time period
Simple look and high thinking ......
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FedEx Express Interview FAQs

How many rounds are there in FedEx Express Customer Care Executive interview?
FedEx Express interview process usually has 1-2 rounds. The most common rounds in the FedEx Express interview process are One-on-one Round, Aptitude Test and HR.
How to prepare for FedEx Express Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at FedEx Express. The most common topics and skills that interviewers at FedEx Express expect are Communication Skills, bpo, call center, customer care and inbound.
What are the top questions asked in FedEx Express Customer Care Executive interview?

Some of the top questions asked at the FedEx Express Customer Care Executive interview -

  1. Education qualification and manageme...read more
  2. Explanation of a scenario ba...read more

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FedEx Express Customer Care Executive Interview Process

based on 3 interviews

Interview experience

3.7
  
Good
View more

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FedEx Express Customer Care Executive Salary
based on 87 salaries
₹1.9 L/yr - ₹3.8 L/yr
5% more than the average Customer Care Executive Salary in India
View more details

FedEx Express Customer Care Executive Reviews and Ratings

based on 25 reviews

4.4/5

Rating in categories

4.2

Skill development

4.3

Work-life balance

3.9

Salary

4.2

Job security

4.6

Company culture

3.7

Promotions

4.4

Work satisfaction

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