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FedEx Express Customer Service Representative Interview Questions and Answers

Updated 17 Jun 2024

FedEx Express Customer Service Representative Interview Experiences

3 interviews found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in May 2024. There was 1 interview round.

Round 1 - interview 

(1 Question)

  • Q1. Can you describe the fedex history
  • Ans. 

    FedEx is a global courier delivery services company founded in 1971.

    • Founded in 1971 by Frederick W. Smith

    • Originally named Federal Express

    • Revolutionized the industry with overnight delivery services

    • Expanded globally through acquisitions like TNT Express

  • Answered by AI

I applied via Walk-in and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

General aptitude test and general questions on the job role

Round 3 - HR 

(2 Questions)

  • Q1. Gerenal HR test and salary questions
  • Q2. Another about the salary

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company and nice ambience . Good to work with

Customer Service Representative Interview Questions Asked at Other Companies

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Q4. 6) What you understand about BPO?
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Q5. Explain how the features of technique is advancing?

I applied via Referral and was interviewed before Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basic questions are asked about myself, previous experience etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared with any topic of your choice to speak for 2 to 3 minutes.

Interview questions from similar companies

I applied via Apna Jobs and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. He asked me tell about ur self and how many languages you know and he asked me you know how to handle with the customers .
  • Q2. I just told him my self introduction and i know 3languages hindi,telugu,english and i replied to him i know how to handle customers and i have experience with the customers aswell and i hope i will never d...

Interview Preparation Tips

Interview preparation tips for other job seekers - if any job just love that job n do happily and success will get and then only our work will done
Round 1 - HR 

(4 Questions)

  • Q1. What is your family background?
  • Q2. What are your salary expectations?
  • Q3. Why should we hire you?
  • Q4. Why are you looking for a change?
Round 2 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips

Interview Preparation Tips

Interview preparation tips for other job seekers - Okay place to get knowledge about logistic

Interview Questionnaire 

1 Question

  • Q1. What do you see urself in the next 5 years?

Interview Preparation Tips

Interview preparation tips for other job seekers - make it relevant to the position you are applying for
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Asked about previous job

I applied via Naukri.com and was interviewed before Apr 2020. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. As i was from btech mechanical background i was asked questions related to engineering.
  • Q2. Question may be from your project or internship.
  • Q3. Basic tools and formulas of ms excel
  • Ans. 

    MS Excel has various basic tools and formulas that are essential for data analysis and management.

    • Basic tools include formatting, sorting, filtering, and charting

    • Formulas include SUM, AVERAGE, MAX, MIN, COUNT, IF, VLOOKUP, and more

    • Functions can be combined to perform complex calculations

    • Excel also has features like pivot tables and macros for advanced data analysis

    • Shortcuts like Ctrl+C, Ctrl+V, and Ctrl+Z can save time

  • Answered by AI
  • Q4. Situation related to my upcoming work, and difficulties which i will face and how i will react to them and solve them.

Interview Preparation Tips

Interview preparation tips for other job seekers - Being confident is the main thing and how you answer the questions with confidence.

I applied via Walk-in and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Inward and outward operation
  • Q2. Staff management
  • Q3. Inventory management
  • Q4. Transporting operation

Interview Preparation Tips

Interview preparation tips for other job seekers - This is exciting day that day I have given my interview and very happy to attempt such type of interview

I applied via Referral and was interviewed before Jun 2020. There were 4 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. 1) Tell me about yourself
  • Q2. 2) What you know about Gati-kwe ?
  • Ans. 

    Gati-KWE is a logistics and supply chain solutions company in India.

    • Gati-KWE was formed as a joint venture between Gati Ltd. and Kintetsu World Express (KWE) in 2011.

    • It offers services such as express distribution, freight forwarding, warehousing, and e-commerce logistics.

    • Gati-KWE has a network of over 5,000 delivery locations and 7000+ employees across India.

    • It serves various industries including automotive, healthcar...

  • Answered by AI
  • Q3. 3) What is Customer Service ?
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after a purchase.

    • It involves addressing customer inquiries and concerns

    • Providing information about products or services

    • Resolving complaints and issues

    • Ensuring customer satisfaction and loyalty

    • Examples include answering phone calls, responding to emails, and providing in-person assistance

  • Answered by AI
  • Q4. 4) How you handle your customer ?
  • Ans. 

    I handle customers with patience, empathy, and effective communication.

    • Listen actively to their concerns and needs

    • Acknowledge their emotions and show empathy

    • Offer solutions and alternatives

    • Follow up to ensure satisfaction

    • Maintain a positive and professional attitude

    • Adapt communication style to fit the customer's personality and needs

  • Answered by AI
  • Q5. 5) How you solve your customer queries ?
  • Ans. 

    I listen actively, empathize with their concerns, and provide clear and concise solutions.

    • Listen actively to understand the customer's concern

    • Empathize with the customer to build rapport

    • Provide clear and concise solutions to resolve the issue

    • Offer additional assistance or follow-up if necessary

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - In Gati-kwe was the my first job after my graduation. In this company my experience was the mind blowing. HR, Manager all of the my job coligues all are very friendly nature. i lot of things lerned from this company which is very useful of this company experience in my future endeavors. Really i love this company always.

FedEx Express Interview FAQs

How many rounds are there in FedEx Express Customer Service Representative interview?
FedEx Express interview process usually has 2 rounds. The most common rounds in the FedEx Express interview process are HR, Resume Shortlist and Aptitude Test.

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FedEx Express Customer Service Representative Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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FedEx Express Customer Service Representative Salary
based on 51 salaries
₹1.9 L/yr - ₹4.3 L/yr
At par with the average Customer Service Representative Salary in India
View more details

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based on 16 reviews

3.9/5

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3.5

Skill development

4.2

Work-life balance

3.9

Salary

4.5

Job security

4.4

Company culture

3.4

Promotions

3.5

Work satisfaction

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