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FedEx Express Customer Service Representative Interview Questions and Answers

Updated 17 Jun 2024

FedEx Express Customer Service Representative Interview Experiences

3 interviews found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in May 2024. There was 1 interview round.

Round 1 - interview 

(1 Question)

  • Q1. Can you describe the fedex history
  • Ans. 

    FedEx is a global courier delivery services company founded in 1971.

    • Founded in 1971 by Frederick W. Smith

    • Originally named Federal Express

    • Revolutionized the industry with overnight delivery services

    • Expanded globally through acquisitions like TNT Express

  • Answered by AI

I applied via Walk-in and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

General aptitude test and general questions on the job role

Round 3 - HR 

(2 Questions)

  • Q1. Gerenal HR test and salary questions
  • Q2. Another about the salary

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company and nice ambience . Good to work with

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I applied via Referral and was interviewed before Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basic questions are asked about myself, previous experience etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared with any topic of your choice to speak for 2 to 3 minutes.

Interview questions from similar companies

Round 1 - HR 

(4 Questions)

  • Q1. What is your family background?
  • Q2. What are your salary expectations?
  • Q3. Why should we hire you?
  • Q4. Why are you looking for a change?
Round 2 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips

Interview Preparation Tips

Interview preparation tips for other job seekers - Okay place to get knowledge about logistic

I applied via Apna Jobs and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. He asked me tell about ur self and how many languages you know and he asked me you know how to handle with the customers .
  • Q2. I just told him my self introduction and i know 3languages hindi,telugu,english and i replied to him i know how to handle customers and i have experience with the customers aswell and i hope i will never d...

Interview Preparation Tips

Interview preparation tips for other job seekers - if any job just love that job n do happily and success will get and then only our work will done
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Asked about previous job

Interview Questionnaire 

1 Question

  • Q1. What do you see urself in the next 5 years?

Interview Preparation Tips

Interview preparation tips for other job seekers - make it relevant to the position you are applying for

Interview Questionnaire 

1 Question

  • Q1. What is the mean of DHL. ( full form).
  • Ans. 

    DHL stands for Dalsey, Hillblom, and Lynn, the surnames of the founders. It is a global logistics company.

    • DHL is a multinational courier, parcel, and express mail service.

    • It was founded in 1969 by Adrian Dalsey, Larry Hillblom, and Robert Lynn.

    • DHL provides services for shipping, tracking, and delivering packages worldwide.

    • The mean of DHL refers to the average or central tendency of the company's operations, such as rev...

  • Answered by AI

Interview Questionnaire 

2 Questions

  • Q1. Safety related questions were asked..
  • Q2. U must have full knowledge of axcel.

Interview Questionnaire 

1 Question

  • Q1. Normal questions

Interview Preparation Tips

Round: Test
Experience: Aptitudes and grammer

Round: Operation manger
Experience: Stability and about your experience

FedEx Express Interview FAQs

How many rounds are there in FedEx Express Customer Service Representative interview?
FedEx Express interview process usually has 2 rounds. The most common rounds in the FedEx Express interview process are Resume Shortlist, Aptitude Test and HR.

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FedEx Express Customer Service Representative Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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FedEx Express Customer Service Representative Salary
based on 51 salaries
₹1.9 L/yr - ₹4.3 L/yr
At par with the average Customer Service Representative Salary in India
View more details

FedEx Express Customer Service Representative Reviews and Ratings

based on 16 reviews

3.9/5

Rating in categories

3.5

Skill development

4.2

Work-life balance

3.9

Salary

4.5

Job security

4.4

Company culture

3.4

Promotions

3.5

Work satisfaction

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