GATI-KWE Customer Care Executive Interview Questions and Answers

Q1. Can you provide an introduction and detail your previous work experiences in different domains, as well as your goals for the next 5 to 10 years?
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Retention of customer

Customer retention and relation

Q1. Tell me about your self
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Questions about states

Q1. One round selection
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Q2. Best Invarment company
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Q3. Good salary company
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Q4. Good promotion company
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Q5. Support this company
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Test about general knowledge and information about logistics in general

Q1. Education qualification and management?
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Q2. Explanation of a scenario based
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Q1. Key performance indicators ?
Ans. 
Key performance indicators (KPIs) are measurable values that demonstrate how effectively a company is achieving its business objectives.
• KPIs should be specific, measurable, achievable, relevant, and time-bound (SMART)

• Examples of KPIs include customer satisfaction ratings, first call resolution rates, and average handling time

• KPIs should be regularly monitored and analyzed to identify areas for improvement

• KPIs can vary
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Q2. Key Responsibilities areas?
Ans. 
Key responsibilities include handling customer queries, resolving complaints, and ensuring customer satisfaction.
• Responding to customer inquiries via phone, email, or chat

• Resolving customer complaints and issues in a timely and effective manner

• Maintaining accurate records of customer interactions and transactions

• Collaborating with other departments to ensure customer needs are met

• Providing feedback to management on cus...read more
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Q3. What are you and your company expecting from me?
Ans. 
The company expects excellent customer service skills, problem-solving abilities, and a positive attitude.
• Excellent customer service skills

• Strong problem-solving abilities

• Positive attitude

• Ability to handle difficult customers

• Effective communication skills

• Product knowledge

• Ability to work in a team

• Time management skills
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Q1. Tell me something about your self and job profile
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Q1. Tell me something about your self and job profile
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