DTDC Express Customer Support Executive Interview Questions and Answers

Q1. About work details and personal details
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Q2. Experience tell him about myself at all
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Its a on-line assignment

Q1. Question related to quant
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Q2. Question related to Excel like h lookup, v lookup, tablets etc
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Skills operation incharge inbound inventory outbound return department
Line haul related questions
B2B and B2C service

Q1. How to manage bulk shipments ?
Ans. 
Bulk shipments can be managed by optimizing logistics, utilizing technology, and maintaining clear communication.
• Optimize logistics by consolidating shipments and using efficient transportation methods

• Utilize technology such as inventory management systems and tracking tools to monitor shipments

• Maintain clear communication with suppliers, carriers, and customers to ensure smooth delivery process
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Q2. Difference between B2B and B2C process kindly explain ?
Ans. 
B2B focuses on selling products or services to other businesses, while B2C focuses on selling products or services to consumers.
• B2B involves longer sales cycles and higher order values compared to B2C.

• B2B marketing often targets a specific audience within a company, such as procurement managers or IT directors.

• B2C marketing typically targets a broader audience and focuses on emotional appeals and impulse buying.

• Example...read more
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Q1. About of network issue.
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Q2. About of assets inventory
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Ask about of Resigning

Q1. Ask about of salary
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Q2. Negotiate the expected salary
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Q1. Tell me about yourself.
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Q1. Tell us about logistics industry
Ans. 
Logistics industry involves the planning, implementation, and control of the movement of goods and services from one place to another.
• It includes transportation, warehousing, inventory management, and packaging.

• Logistics companies use technology to optimize supply chain operations.

• E-commerce has led to a boom in the logistics industry.

• Globalization has increased the demand for logistics services.

• Examples of logistics c
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