Interview Questions

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Employer? Claim Account for FREE

The Professional Couriers

Compare button icon Compare button icon Compare
3.7

based on 211 Reviews

Filter interviews by

The Professional Couriers Customer Care Manager Interview Questions and Answers

Updated 7 Nov 2024

The Professional Couriers Customer Care Manager Interview Experiences

1 interview found

Customer Care Manager Interview Questions & Answers

user image Anonymous

posted on 7 Nov 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Nov 2023. There were 2 interview rounds.

Round 1 - Assignment 

Retention of customer

Round 2 - Group Discussion 

Customer retention and relation

Interview Preparation Tips

Interview preparation tips for other job seekers - Good Company

Top trending discussions

View All
Interview Tips & Stories
2w
honestword
·
ex -
Oxane Partners
Disappointing Interview Experience with D.E. Shaw
I recently interviewed with D.E. Shaw, and it turned out to be one of the most draining experiences I’ve had. The interviewer’s approach felt unnecessarily harsh and dismissive, which made the entire process uncomfortable. At multiple points, the interviewer asked me to drop off the call, even when I tried asking basic questions about the designation, job description, and other details. After the interview, I found myself sitting there for a few minutes, trying to process what just happened. It left me questioning the overall tone and professionalism of the interview. Definitely not the experience I was expecting from such a well-known firm.
Got a question about The Professional Couriers?
Ask anonymously on communities.

Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

DTDC Express user image Ranjan Tewary

posted on 28 Dec 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Can you provide an introduction and detail your previous work experiences in different domains, as well as your goals for the next 5 to 10 years?
    • Add your answer

Customer Care Executive Interview Questions & Answers

FedEx Express user image S999l

posted on 17 Jun 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in May 2024. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Tell me what you know about fedex
    • Add your answer

Customer Service Associate Interview Questions & Answers

GATI-KWE user image Anonymous

posted on 18 Jun 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. About general details of resume, ie, tell something about your self
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Salary compensation and documents submission
    • Add your answer
Round 4 - Assignment 

Fill application forms and submission of documents

Interview Preparation Tips

Interview preparation tips for other job seekers - Normal interview procedures only.

Customer Support Executive Interview Questions & Answers

First Flight Couriers user image Jayashrii Srinivasan

posted on 26 Jun 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I applied via Walk-in and was interviewed before Jun 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about your self
    • Add your answer

Customer Support Executive Interview Questions & Answers

DTDC Express user image Anonymous

posted on 9 Mar 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. One round selection
    • Add your answer
  • Q2. Best Invarment company
    • Add your answer
  • Q3. Good salary company
    • Add your answer
  • Q4. Good promotion company
    • Add your answer
  • Q5. Support this company
    • Add your answer

Interview Preparation Tips

Topics to prepare for DTDC Express Customer Support Executive interview:
  • Sales Executive Activities
Interview preparation tips for other job seekers - Any department

Customer Service Associate Interview Questions & Answers

FedEx Express user image Anonymous

posted on 14 Oct 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Assignment 

Basis questions like state capital was asked

Round 3 - Behavioral 

(1 Question)

  • Q1. My previous work experience
    • Add your answer

Customer Service Executive Interview Questions & Answers

GATI-KWE user image Jayasudha Sankar

posted on 11 Jul 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jul 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Why do u need this job
    • Add your answer
  • Q2. Why do u want to join us
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Know about company and what role they r offering nd will I fit in there?

Customer Service Executive Interview Questions & Answers

DTDC Express user image Anonymous

posted on 17 Mar 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Feb 2023. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Key performance indicators ?
  • Ans. 

    Key performance indicators (KPIs) are measurable values that demonstrate how effectively a company is achieving its business objectives.

    • KPIs should be specific, measurable, achievable, relevant, and time-bound (SMART)

    • Examples of KPIs include customer satisfaction ratings, first call resolution rates, and average handling time

    • KPIs should be regularly monitored and analyzed to identify areas for improvement

    • KPIs can vary

    • Answered by AI
    Add your answer
  • Q2. Key Responsibilities areas?
  • Ans. 

    Key responsibilities include handling customer queries, resolving complaints, and ensuring customer satisfaction.

    • Responding to customer inquiries via phone, email, or chat

    • Resolving customer complaints and issues in a timely and effective manner

    • Maintaining accurate records of customer interactions and transactions

    • Collaborating with other departments to ensure customer needs are met

    • Providing feedback to management on cus...

    • Answered by AI
    Add your answer
  • Q3. What are you and your company expecting from me?
  • Ans. 

    The company expects excellent customer service skills, problem-solving abilities, and a positive attitude.

    • Excellent customer service skills

    • Strong problem-solving abilities

    • Positive attitude

    • Ability to handle difficult customers

    • Effective communication skills

    • Product knowledge

    • Ability to work in a team

    • Time management skills

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Bring positive energy and do something ahead of time that makes you feel invincible when interviewing. Always be able to talk about the situation, your actions, and the results. It’s always good to write down your answers and practice in front of a mirror or even record yourself.

Customer Care Executive Interview Questions & Answers

FedEx Express user image Anonymous

posted on 14 Jun 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Jun 2023. There was 1 interview round.

Round 1 - Aptitude Test 

Questions about states

More about working at The Professional Couriers

The Professional Couriers Interview FAQs

How many rounds are there in The Professional Couriers Customer Care Manager interview?
The Professional Couriers interview process usually has 2 rounds. The most common rounds in the The Professional Couriers interview process are Assignment and Group Discussion.
How to prepare for The Professional Couriers Customer Care Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at The Professional Couriers. The most common topics and skills that interviewers at The Professional Couriers expect are Leadership, Coordination Skills, Communication Skills, Innovation and Communication.

Tell us how to improve this page.

The Professional Couriers Interviews By Designations

Interview Questions for Popular Designations

Interview Questions from Similar Companies

Delhivery Interview Questions
3.9
 • 444 Interviews
Flex Interview Questions
4.0
 • 178 Interviews
DTDC Express Interview Questions
3.8
 • 139 Interviews
Bureau Veritas Interview Questions
3.9
 • 104 Interviews
Blue Dart Express Interview Questions
4.1
 • 98 Interviews
FedEx Express Interview Questions
4.0
 • 92 Interviews
GATI-KWE Interview Questions
4.0
 • 85 Interviews
DHL Supply Chain Interview Questions
4.2
 • 76 Interviews
DP World Interview Questions
3.9
 • 60 Interviews
DHL Express Interview Questions
4.1
 • 59 Interviews
View all
The Professional Couriers Customer Care Manager Salary
based on 6 salaries
₹3.9 L/yr - ₹5.6 L/yr
31% less than the average Customer Care Manager Salary in India
View more details
The Professional Couriers Salaries in India
Branch Manager
82 salaries
unlock blur

₹2 L/yr - ₹5 L/yr

Executive Accountant
45 salaries
unlock blur

₹1.2 L/yr - ₹2.9 L/yr

MIS Executive
24 salaries
unlock blur

₹1.5 L/yr - ₹3 L/yr

Customer Care Executive
22 salaries
unlock blur

₹1 L/yr - ₹3 L/yr

Computer Operator
21 salaries
unlock blur

₹0.5 L/yr - ₹4.5 L/yr

Explore more salaries
Compare The Professional Couriers with

Blue Dart Express

4.1
Compare

DTDC Express

3.8
Compare

First Flight Couriers

4.2
Compare

GATI-KWE

4.0
Compare

Calculate your in-hand salary

Confused about how your in-hand salary is calculated? Enter your annual salary (CTC) and get your in-hand salary
Did you find this page helpful?
Yes No
write
Share an Interview