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FedEx Express Customer Service Associate Interview Questions and Answers

Updated 14 Oct 2023

FedEx Express Customer Service Associate Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Basis questions like state capital was asked

Round 3 - Behavioral 

(1 Question)

  • Q1. My previous work experience

Interview questions from similar companies

I applied via Referral and was interviewed before Jun 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

Predictive Index Behavioral Assessment

Round 2 - One-on-one 

(2 Questions)

  • Q1. What did you learn during your internship?
  • Q2. Would you like to ask any questions?
Round 3 - HR 

(1 Question)

  • Q1. Where do you see yourself in five years

Interview Preparation Tips

Topics to prepare for Maersk Customer Service Associate interview:
  • Shipping
  • Supply Chain Management
  • International Business
Interview preparation tips for other job seekers - Be cool, enjoy the process and make it an interactive session. Nobody can judge what you're capable of in fifteen minutes.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. What you know about DPWorld ABout logistics
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Written MCQ paper was given for solving.
On the basis of the marks, you are shortlisted.

Round 3 - One-on-one 

(2 Questions)

  • Q1. Tell us about yourself. Tell us about your previous experience.
  • Q2. Personal info Skills acquired Information about previous job experiences
Round 4 - One-on-one 

(2 Questions)

  • Q1. Domain knowledge questions Info about logistics Microsoft related questions
  • Q2. Information about the company. Categorisation of company in respective field. Domain knowledge Attitude checking

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well. Don't go unprepared. Company is great with respect to culture, work pattern, future settlement etc.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Customer related and pickup and delivery follow
  • Ans. I have arrange proper time delivery and pickup
  • Answered Anonymously
  • Q2. Customer any material damage related
  • Ans. I have prompt response for customer
  • Answered Anonymously

Interview Preparation Tips

Topics to prepare for Yusen Logistics Senior Customer Service Executive interview:
  • Customer Handling
  • Communication Skills
  • Project Management
  • customer support
  • MS Office
  • Accounting
  • Javascript
  • Finance
Interview preparation tips for other job seekers - well known group in Maharashtra & Gujarat .which offer single source solution to manage the express cargo movement and logistic requirements to our customers that includes movement by road, rail, and air & warehousing distribution.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Asked about previous job

Interview Questionnaire 

1 Question

  • Q1. What do you see urself in the next 5 years?

Interview Preparation Tips

Interview preparation tips for other job seekers - make it relevant to the position you are applying for

I applied via Referral and was interviewed before Jun 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

Predictive Index Behavioral Assessment

Round 2 - One-on-one 

(2 Questions)

  • Q1. What did you learn during your internship?
  • Q2. Would you like to ask any questions?
Round 3 - HR 

(1 Question)

  • Q1. Where do you see yourself in five years

Interview Preparation Tips

Topics to prepare for Maersk Customer Service Associate interview:
  • Shipping
  • Supply Chain Management
  • International Business
Interview preparation tips for other job seekers - Be cool, enjoy the process and make it an interactive session. Nobody can judge what you're capable of in fifteen minutes.

I applied via Company Website and was interviewed before May 2021. There were 4 interview rounds.

Round 1 - Aptitude Test 

Logical and reasoning

Round 2 - Typing Test 

(1 Question)

  • Q1. Above 30wpm required
Round 3 - HR 

(1 Question)

  • Q1. Salary and personal details
Round 4 - Technical 

(1 Question)

  • Q1. About work and capabilities checking

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't be too honest. Check company profile first

FedEx Express Interview FAQs

How many rounds are there in FedEx Express Customer Service Associate interview?
FedEx Express interview process usually has 3 rounds. The most common rounds in the FedEx Express interview process are Behavioral, Resume Shortlist and Assignment.

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FedEx Express Customer Service Associate Interview Process

based on 2 interviews

Interview experience

4.5
  
Good
View more

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FedEx Express Customer Service Associate Salary
based on 31 salaries
₹2 L/yr - ₹3.6 L/yr
At par with the average Customer Service Associate Salary in India
View more details

FedEx Express Customer Service Associate Reviews and Ratings

based on 11 reviews

4.6/5

Rating in categories

4.5

Skill development

4.5

Work-life balance

4.5

Salary

4.5

Job security

4.4

Company culture

3.8

Promotions

4.3

Work satisfaction

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