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FedEx Express Customer Service Associate Interview Questions and Answers

Updated 14 Oct 2023

FedEx Express Customer Service Associate Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Basis questions like state capital was asked

Round 3 - Behavioral 

(1 Question)

  • Q1. My previous work experience

Interview questions from similar companies

Round 1 - HR 

(4 Questions)

  • Q1. What is your family background?
  • Q2. What are your salary expectations?
  • Q3. Why should we hire you?
  • Q4. Why are you looking for a change?
Round 2 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips

Interview Preparation Tips

Interview preparation tips for other job seekers - Okay place to get knowledge about logistic

I applied via Apna Jobs and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. He asked me tell about ur self and how many languages you know and he asked me you know how to handle with the customers .
  • Q2. I just told him my self introduction and i know 3languages hindi,telugu,english and i replied to him i know how to handle customers and i have experience with the customers aswell and i hope i will never d...

Interview Preparation Tips

Interview preparation tips for other job seekers - if any job just love that job n do happily and success will get and then only our work will done
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Asked about previous job

Interview Questionnaire 

1 Question

  • Q1. What do you see urself in the next 5 years?

Interview Preparation Tips

Interview preparation tips for other job seekers - make it relevant to the position you are applying for

I applied via Company Website and was interviewed before Oct 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. From asked My self and back job related queries and quality qualifications details any way q.
  • Q2. Back job related queries
  • Q3. You will how Qution

Interview Preparation Tips

Interview preparation tips for other job seekers - Thanku show much and west luck

I applied via Naukri.com and was interviewed in Aug 2019. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. All related to accounts

Interview Preparation Tips

Interview preparation tips for other job seekers - I had 4 rounds of interview- aptitude, followed by 2 technical rounds with manager and assistant vice President and last round was client round which was through video conferencing and it was technical too. The whole process took around 1month. I applied through job portal.

I applied via Referral and was interviewed before Jun 2020. There were 4 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. 1) Tell me about yourself
  • Q2. 2) What you know about Gati-kwe ?
  • Ans. 

    Gati-KWE is a logistics and supply chain solutions company in India.

    • Gati-KWE was formed as a joint venture between Gati Ltd. and Kintetsu World Express (KWE) in 2011.

    • It offers services such as express distribution, freight forwarding, warehousing, and e-commerce logistics.

    • Gati-KWE has a network of over 5,000 delivery locations and 7000+ employees across India.

    • It serves various industries including automotive, healthcar...

  • Answered by AI
  • Q3. 3) What is Customer Service ?
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after a purchase.

    • It involves addressing customer inquiries and concerns

    • Providing information about products or services

    • Resolving complaints and issues

    • Ensuring customer satisfaction and loyalty

    • Examples include answering phone calls, responding to emails, and providing in-person assistance

  • Answered by AI
  • Q4. 4) How you handle your customer ?
  • Ans. 

    I handle customers with patience, empathy, and effective communication.

    • Listen actively to their concerns and needs

    • Acknowledge their emotions and show empathy

    • Offer solutions and alternatives

    • Follow up to ensure satisfaction

    • Maintain a positive and professional attitude

    • Adapt communication style to fit the customer's personality and needs

  • Answered by AI
  • Q5. 5) How you solve your customer queries ?
  • Ans. 

    I listen actively, empathize with their concerns, and provide clear and concise solutions.

    • Listen actively to understand the customer's concern

    • Empathize with the customer to build rapport

    • Provide clear and concise solutions to resolve the issue

    • Offer additional assistance or follow-up if necessary

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - In Gati-kwe was the my first job after my graduation. In this company my experience was the mind blowing. HR, Manager all of the my job coligues all are very friendly nature. i lot of things lerned from this company which is very useful of this company experience in my future endeavors. Really i love this company always.

I applied via Walk-in and was interviewed in Aug 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Introduction , family details , education, and fast employed detail and work .

Interview Preparation Tips

Interview preparation tips for other job seekers - This is a multinational courier company .
Fast service and manage and satisfied thir customer .

I applied via Referral and was interviewed before Jun 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

Predictive Index Behavioral Assessment

Round 2 - One-on-one 

(2 Questions)

  • Q1. What did you learn during your internship?
  • Q2. Would you like to ask any questions?
Round 3 - HR 

(1 Question)

  • Q1. Where do you see yourself in five years

Interview Preparation Tips

Topics to prepare for Maersk Customer Service Associate interview:
  • Shipping
  • Supply Chain Management
  • International Business
Interview preparation tips for other job seekers - Be cool, enjoy the process and make it an interactive session. Nobody can judge what you're capable of in fifteen minutes.

FedEx Express Interview FAQs

How many rounds are there in FedEx Express Customer Service Associate interview?
FedEx Express interview process usually has 3 rounds. The most common rounds in the FedEx Express interview process are Resume Shortlist, Assignment and Behavioral.

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FedEx Express Customer Service Associate Interview Process

based on 2 interviews

Interview experience

4.5
  
Good
View more

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FedEx Express Customer Service Associate Salary
based on 31 salaries
₹2 L/yr - ₹3.6 L/yr
At par with the average Customer Service Associate Salary in India
View more details

FedEx Express Customer Service Associate Reviews and Ratings

based on 11 reviews

4.6/5

Rating in categories

4.5

Skill development

4.5

Work-life balance

4.5

Salary

4.5

Job security

4.4

Company culture

3.8

Promotions

4.3

Work satisfaction

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