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Sutherland Global Services
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Sutherland Global Services Interview Questions, Process, and Tips
Top Sutherland Global Services Interview Questions and Answers
- Q1. Your preferred game and how to play itasked in Customer Service Associate interview
- Q2. How to find issues in Ram related to trouble shootingasked in Customer Service Executive interview
- Q3. What is your typing speed, measured in words per minute, during typing tests?asked in Associate interview
Sutherland Global Services Interview Experiences
623 interviews found
Selected
I was interviewed in Apr 2023.
(1 Question)
- Q1. Talk about any topic for 1 minute.
- Ans.
The importance of good communication skills
Effective communication is crucial in any job, especially in customer service
It helps in building trust and rapport with customers
Active listening, clarity, and empathy are key components of good communication
Examples of good communication skills include using positive language, asking open-ended questions, and providing clear instructions
(4 Questions)
- Q1. What do u understand by customer service?
- Ans.
Customer service is the assistance and support provided to customers before, during, and after a purchase or interaction.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as phone, email, chat, or in...
- Q2. If fresher then about your qualifications or family background and if experienced then about your previous job role.
- Q3. Why do you want to work in Sutherland?
- Ans.
I want to work in Sutherland because of its reputation for excellent customer service and career growth opportunities.
Sutherland is known for its commitment to providing excellent customer service, which aligns with my passion for helping others.
I have heard great things about the training and development programs at Sutherland, which would allow me to enhance my skills and advance in my career.
Sutherland has a positiv...
- Q4. How to you manage your shift timing?
- Ans.
I manage my shift timing by creating a schedule, prioritizing tasks, and being flexible.
Create a schedule to plan your shift timings
Prioritize tasks based on urgency and importance
Be flexible and adaptable to handle unexpected changes
Communicate with team members and supervisors for coordination
Use time management techniques like setting goals and breaking tasks into smaller steps
Take breaks and rest to maintain produc
In sutherlnad Hyderabad. If you passed in 1 and second round then they definitely hire you. Their is a versent and typing test in third round even if you failed in this round but they surely hire you.
Top Sutherland Global Services Customer Service Associate Interview Questions and Answers
Customer Service Associate Interview Questions asked at other Companies
Anonymous
Selected
I applied via Walk-in and was interviewed in Nov 2024. There was 1 interview round.
(9 Questions)
- Q1. Myself and experience in english
- Q2. Selected for the peocess
- Q3. Last drawn salary why you are not another process
- Q4. Why you left last job
- Q5. Rate ur english 1 to 10 numbers
- Q6. Introduce yourself as a employee
- Q7. Season topic talk for two minutes
- Q8. How is good english
- Q9. Your favourite place on this topic
Interview Preparation Tips
Executive Interview Questions asked at other Companies
Selected
Self introduction
Next assessment if select in first round
Versant round..consists of voice test, typing, mail writing
(1 Question)
- Q1. Self intro Any topic which in resume or manager will give you the topic General questions will be asked..vary from person to person
Top Sutherland Global Services Customer Service Associate Interview Questions and Answers
Customer Service Associate Interview Questions asked at other Companies
bhagya sri
I applied via Walk-in and was interviewed in Dec 2024. There were 2 interview rounds.
(4 Questions)
- Q1. If fresher your introduction they will check your communication and your graduate or not if experienced they will check work responsibilities of your last job and communication but in hightech city sutherl...
- Q2. Tell me something about yourself
- Q3. Tell me about your college days
- Q4. Tell me about ur best friend
Its actually based on your voice actually they are hiring for international voice process so you need to have an idea of how international people speak in their language if you have experience in email writing and able to understand british english then its easy for you to clear
Interview Preparation Tips
- coomunication for confidence
- prepare about your college days
- learn about your best friend
Top Sutherland Global Services Customer Service Executive Interview Questions and Answers
Customer Service Executive Interview Questions asked at other Companies
Sutherland Global Services interview questions for popular designations
Selected
(5 Questions)
- Q1. Database Management system SQL and PlSQL
- Q2. C Language and C++ Language And Data base Management system SQL and PlSQL and Java
- Q3. Database Management system
- Q4. Sql ad PlSQL Mango Data For Loop and While loop
- Q5. C language andC ++ Language and Java
Interview Preparation Tips
IT Manager Interview Questions asked at other Companies
Get interview-ready with Top Sutherland Global Services Interview Questions
Non Voice Customer Service Executive Interview Questions & Answers
Uma Unnikrishnan
posted on 19 Nov 2024
Selected
I applied via AmbitionBox and was interviewed in Oct 2024. There were 4 interview rounds.
Aptitude test are exams that measures persons skills, abilities, and potential to success the ability role.
Coding test is the technical skill of candidates coding skill.It's a chance for a candidate to demonstrate their ability to code and solve problems within a time limit.
A group discussion (GD) is a structured conversation where participants exchange ideas and perspectives on a specific topic. It can be used to assess a person's suitability for admission, scholarship, or a job, or as a qualitative research method to analyze how opinions and attitudes emerge.
Case study is an in-depth analysis of a real-world situation, such as a person, group, event, organization, or phenomenon.
Interview Preparation Tips
LinkedIn Groups can be a valuable resource for job seekers. There are groups for almost every type of job seeker, from general job search groups to specialized career change and remote work groups.
Be prepared for anything, act kindly to everyone, and send follow-up emails.
Non Voice Customer Service Executive Interview Questions asked at other Companies
Jobs at Sutherland Global Services
Balaji Chowdary
Selected
I applied via Walk-in and was interviewed in Dec 2024. There were 3 interview rounds.
(1 Question)
- Q1. Can you provide your self-introduction?
- Ans.
Experienced professional with a background in marketing and project management.
Over 5 years of experience in marketing and project management
Strong communication and organizational skills
Proven track record of successfully leading cross-functional teams
Proficient in data analysis and strategic planning
Questions related to customer service.
(1 Question)
- Q1. What is your typing speed, measured in words per minute, during typing tests?
- Ans.
My typing speed is 80 words per minute during typing tests.
My typing speed is 80 words per minute.
I have consistently maintained this speed during typing tests.
I have practiced regularly to improve my typing speed.
Associate Interview Questions asked at other Companies
Sam Nithu
(2 Questions)
- Q1. How will you handle the frustrated customer
- Ans.
I will listen to their concerns, empathize with their frustration, apologize for the inconvenience, and work towards finding a solution.
Listen actively to understand the customer's issue
Empathize with their frustration and show understanding
Apologize for any inconvenience caused
Work towards finding a solution that satisfies the customer
- Q2. Write a email to manager for customer asking to talk with the manager?
- Ans.
Email requesting customer to speak with manager
Address the email to the manager
Explain the reason for the customer's request to speak with the manager
Offer availability for the manager to speak with the customer
Provide contact information for the manager
Thank the customer for their understanding
Top Sutherland Global Services Customer Service Executive Interview Questions and Answers
Customer Service Executive Interview Questions asked at other Companies
Abhilash Bannu
(2 Questions)
- Q1. Nothing happened
- Q2. Nothing happened...They were just playing around
(2 Questions)
- Q1. No. I'm not doing that
- Q2. Cause there are no questions
Interview Preparation Tips
Executive Interview Questions asked at other Companies
(2 Questions)
- Q1. You will make it , it's easy
- Q2. Just don't sleep in the middle of the interview
Senior Executive Operations Interview Questions asked at other Companies
Jenifer
Selected
(1 Question)
- Q1. Tell me about yourself.
Why should we choose this company?
(1 Question)
- Q1. General questions.
Typing Test and Email writing
Interview Preparation Tips
Senior Customer Support Executive Interview Questions asked at other Companies
What people are saying about Sutherland Global Services
Sutherland Global Services Interview FAQs
The duration of Sutherland Global Services interview process can vary, but typically it takes about less than 2 weeks to complete.
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Sutherland Global Services Interviews By Designations
- Sutherland Global Services Customer Service Associate Interview Questions
- Sutherland Global Services Associate Interview Questions
- Sutherland Global Services Customer Service Executive Interview Questions
- Sutherland Global Services Senior Associate Interview Questions
- Sutherland Global Services Non Voice Process Associate Interview Questions
- Sutherland Global Services Customer Care Executive Interview Questions
- Sutherland Global Services Non Voice Customer Care Executive Interview Questions
- Sutherland Global Services Voice Process Executive Interview Questions
- Show more
Interview Questions for Popular Designations
- Associate Interview Questions
- Customer Service Associate Interview Questions
- Customer Service Executive Interview Questions
- Non Voice Process Associate Interview Questions
- Senior Associate Interview Questions
- Customer Care Executive Interview Questions
- Non Voice Customer Care Executive Interview Questions
- Voice Process Executive Interview Questions
- Show more
Sutherland Global Services Interview Process
based on 568 interviews
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Sutherland Global Services Reviews and Ratings
based on 7k reviews
Rating in categories
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Associate
2.3k
salaries
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Senior Associate
1.8k
salaries
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Customer Service Associate
1.6k
salaries
| โน0 L/yr - โน0 L/yr |
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Associate Manager
1k
salaries
| โน0 L/yr - โน0 L/yr |
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Customer Service Executive
666
salaries
| โน0 L/yr - โน0 L/yr |
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