AmbitionBox
Interview Questions
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
i
Sutherland Global Services
Compare
Filter interviews by
Clear (1)
Sutherland Global Services Customer Service Associate Interview Questions, Process, and Tips
Top Sutherland Global Services Customer Service Associate Interview Questions and Answers
- Q1. Your preferred game and how to play it
- Q2. Talk about any topic for 1 minute.
- Q3. What you know about Sutherland Global Services?
Sutherland Global Services Customer Service Associate Interview Experiences
31 interviews found
Anonymous
(1 Question)
- Q1. Why are you interested in this role
(1 Question)
- Q1. A topic will be given and we need to speak about it.
Interview Preparation Tips
nelson Xavier
(1 Question)
- Q1. Personal questions for communication
Selected
I was interviewed in Apr 2023.
(1 Question)
- Q1. Talk about any topic for 1 minute.
- Ans.
The importance of good communication skills
Effective communication is crucial in any job, especially in customer service
It helps in building trust and rapport with customers
Active listening, clarity, and empathy are key components of good communication
Examples of good communication skills include using positive language, asking open-ended questions, and providing clear instructions
(4 Questions)
- Q1. What do u understand by customer service?
- Ans.
Customer service is the assistance and support provided to customers before, during, and after a purchase or interaction.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as phone, email, chat, or in...
- Q2. If fresher then about your qualifications or family background and if experienced then about your previous job role.
- Q3. Why do you want to work in Sutherland?
- Ans.
I want to work in Sutherland because of its reputation for excellent customer service and career growth opportunities.
Sutherland is known for its commitment to providing excellent customer service, which aligns with my passion for helping others.
I have heard great things about the training and development programs at Sutherland, which would allow me to enhance my skills and advance in my career.
Sutherland has a positiv...
- Q4. How to you manage your shift timing?
- Ans.
I manage my shift timing by creating a schedule, prioritizing tasks, and being flexible.
Create a schedule to plan your shift timings
Prioritize tasks based on urgency and importance
Be flexible and adaptable to handle unexpected changes
Communicate with team members and supervisors for coordination
Use time management techniques like setting goals and breaking tasks into smaller steps
Take breaks and rest to maintain produc
In sutherlnad Hyderabad. If you passed in 1 and second round then they definitely hire you. Their is a versent and typing test in third round even if you failed in this round but they surely hire you.
Sutherland Global Services interview questions for designations
(1 Question)
- Q1. Why Sutherland, Any topic to speak for 2 minutes in English.
(1 Question)
- Q1. Screening of English fluency
- Ans.
The screening will assess the candidate's proficiency in English language.
Candidate may be asked to read a passage or answer questions in English
Ability to communicate clearly and effectively in English is important
Previous experience in customer service roles requiring English fluency may be beneficial
Get interview-ready with Top Sutherland Global Services Interview Questions
Selected
I applied via Walk-in and was interviewed before Sep 2023. There were 3 interview rounds.
Speak about 2 minutes continuously about a random topic they gave on time
(1 Question)
- Q1. Ask about our previous experience and about us
(1 Question)
- Q1. They will check our english fluency
Customer Service Associate Jobs at Sutherland Global Services
Selected
I applied via Job Fair and was interviewed in Jun 2022. There was 1 interview round.
(4 Questions)
- Q1. Are you willing to join within a week?
- Ans.
Yes, I am willing to join within a week.
I am available to start immediately.
I have no prior commitments that would prevent me from joining within a week.
I am excited about the opportunity and ready to hit the ground running.
I have already made arrangements to transition smoothly into this role.
- Q2. Do you require leave in the next two months?
- Ans.
No
No, I do not require leave in the next two months.
I am available to work without any planned leave.
I have no scheduled leave in the upcoming two months.
- Q3. Why do you want to work with the company?
- Ans.
I want to work with the company because of its strong reputation, commitment to customer satisfaction, and opportunities for growth.
The company has a strong reputation in the industry, which is important to me as it reflects the quality of the products/services I will be representing.
I am impressed by the company's commitment to customer satisfaction, as it aligns with my own values of providing excellent service and r...
- Q4. Are you willing to work on rotational shifts ?
- Ans.
Yes, I am willing to work on rotational shifts.
I am flexible and adaptable to different work schedules.
I understand the importance of providing customer service at all times, including during evenings, weekends, and holidays.
I have previous experience working on rotational shifts and have successfully managed my time and workload.
I am committed to meeting the needs of customers and ensuring their satisfaction, regardle
Interview Preparation Tips
- History of the company
- What the company is
Selected
I applied via Job Portal and was interviewed before Jun 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about yourself
- Q2. Why did you leave your previous organisation
(2 Questions)
- Q1. Tell me about yourself
- Q2. Why did you leave your previous organisation
Interview Preparation Tips
Selected
I was interviewed before Oct 2022.
(1 Question)
- Q1. Self introduction
(3 Questions)
- Q1. Self introduction
- Q2. Why you are looking for this job?
- Q3. Are you ready to do night shift?
I applied via Naukri.com and was interviewed before Oct 2021. There were 3 interview rounds.
(1 Question)
- Q1. Self introduction. Communication test. Confidence in speech . clearity in ur speech .
(1 Question)
- Q1. Experience, educational qualification. Confidence and communication test.
Interview Preparation Tips
- Excellence communication
- Computer Skills
- Good english,verbal and writting
- Patience
- Team Building
- Problem solving skills
What people are saying about Sutherland Global Services
Sutherland Global Services Interview FAQs
The duration of Sutherland Global Services Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
Recently Viewed
INTERVIEWS
Sutherland Global Services
No Interviews
INTERVIEWS
Optum Global Solutions
No Interviews
INTERVIEWS
24/7 Customer
No Interviews
INTERVIEWS
Connectrix India
No Interviews
INTERVIEWS
Sutherland Global Services
No Interviews
SALARIES
Sutherland Global Services
INTERVIEWS
HGS
No Interviews
REVIEWS
Sutherland Global Services
No Reviews
INTERVIEWS
Dixon Technologies
No Interviews
Tell us how to improve this page.
Sutherland Global Services Interviews By Designations
- Sutherland Global Services Customer Service Associate Interview Questions
- Sutherland Global Services Associate Interview Questions
- Sutherland Global Services Customer Service Executive Interview Questions
- Sutherland Global Services Senior Associate Interview Questions
- Sutherland Global Services Non Voice Process Associate Interview Questions
- Sutherland Global Services Customer Care Executive Interview Questions
- Sutherland Global Services Non Voice Customer Care Executive Interview Questions
- Sutherland Global Services Voice Process Executive Interview Questions
- Show more
Interview Questions for Popular Designations
- Customer Service Executive Interview Questions
- Customer Care Executive Interview Questions
- Customer Support Executive Interview Questions
- Senior Customer Relationship Officer Interview Questions
- Customer Support Associate Interview Questions
- Engineer- Customer Support Interview Questions
- Customer Executive Interview Questions
- Customer Service Representative Interview Questions
- Show more
Sutherland Global Services Customer Service Associate Interview Process
based on 36 interviews
4 Interview rounds
- One-on-one Round
- HR Round
- Aptitude Test Round
- Personal Interview1 Round
Customer Service Associate Interview Questions from Similar Companies
Fast track your campus placements
Sutherland Global Services Customer Service Associate Reviews and Ratings
based on 357 reviews
Rating in categories
|
Associate
2.3k
salaries
|  ₹0 L/yr - ₹0 L/yr |
|
Senior Associate
1.8k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Customer Service Associate
1.6k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Associate Manager
1k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Customer Service Executive
666
salaries
| ₹0 L/yr - ₹0 L/yr |
Genpact
Concentrix Corporation
Teleperformance
Wipro
- Home >
- Interviews >
- Sutherland Global Services Interview Questions >
- Sutherland Global Services Customer Service Associate Interview Questions
