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Sutherland Global Services Customer Service Associate Interview Questions, Process, and Tips

Updated 9 Mar 2025

Top Sutherland Global Services Customer Service Associate Interview Questions and Answers

View all 7 questions

Sutherland Global Services Customer Service Associate Interview Experiences

32 interviews found

I applied via Naukri.com and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Self introduction. Communication test. Confidence in speech . clearity in ur speech .
Round 3 - One-on-one 

(1 Question)

  • Q1. Experience, educational qualification. Confidence and communication test.

Interview Preparation Tips

Topics to prepare for Sutherland Global Services Customer Service Associate interview:
  • Excellence communication
  • Computer Skills
  • Good english,verbal and writting
  • Patience
  • Team Building
  • Problem solving skills
Interview preparation tips for other job seekers - If you are patience enough to listen to the every kinds and types of customers voice( issues/problems/complaints ) and if you are ready to sit for 4-5 hours ( work times: 8hrs)and talks to customer and could handle the maximum inbound and outbound calls up to 60-75 max. Calls ... You can join Sutherland , don't aspect max.salary if u want to work in sutherland ( you will get only the min.) Though it is good place to work for freshers .
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. Take me through your resume
  • Q2. What is your expectation about our company?
  • Q3. Do have an prior experience?
  • Q4. What is your strength?
  • Q5. What you know about Sutherland Global Services?
  • Ans. 

    Sutherland Global Services is a global business process outsourcing company known for providing customer service solutions.

    • Founded in 1986

    • Headquartered in Rochester, New York

    • Offers customer service, technical support, and sales services

    • Operates in over 40 countries worldwide

  • Answered by AI
Round 3 - Group Discussion 

What you know about Sutherland Global Services?

Interview Preparation Tips

Interview preparation tips for other job seekers - Sutherland provides the best working environment.

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Indeed and was interviewed before Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What do you want to gain?
  • Q2. Experience and money

I applied via Job Portal and was interviewed in Oct 2021. There were 2 interview rounds.

Round 1 - Assignment 

A normal assessment

Round 2 - Technical 

(2 Questions)

  • Q1. Speaking skill test basically not such touch
  • Q2. Vocabulary command over language and confidence

Interview Preparation Tips

Interview preparation tips for other job seekers - Never join this company i never saw a company validating all bgv after serving 60 days no proper management only hire and fire

Sutherland Global Services interview questions for designations

 Senior Customer Service Associate

 (1)

 Customer Service Associate (Csa)

 (1)

 Associate Customer Service Representative

 (1)

 New Customer Service Associate

 (1)

 Customer Associate

 (4)

 Customer Service Executive

 (25)

 Customer Service Representative

 (3)

 Customer Service Assistant

 (1)

Interview Questionnaire 

2 Questions

  • Q1. General questions about me and my surroundings.
  • Q2. Mostly they look how you speak in English

Get interview-ready with Top Sutherland Global Services Interview Questions

I applied via Job Portal and was interviewed in Nov 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Nothing general question

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't provide any irrelevant doc or the HR are ready set to fire you

Customer Service Associate Jobs at Sutherland Global Services

View all

I applied via LinkedIn and was interviewed in Feb 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They ask job related questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay calm it's not going to be a hard interview it's a easy to moderate kind of.

I applied via Naukri.com and was interviewed in Nov 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. General questions like introduction, what do we know about customer service. They check communication skills.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, fluent.

I applied via Campus Placement and was interviewed in Oct 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About me

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on what you know

I applied via Naukri.com and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. General questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Good job for freshers

What people are saying about Sutherland Global Services

View All
a sme
2w
How much can we ask for a SME role with 8 years of experience in Healthcare??
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Sutherland Global Services Interview FAQs

How many rounds are there in Sutherland Global Services Customer Service Associate interview?
Sutherland Global Services interview process usually has 2-3 rounds. The most common rounds in the Sutherland Global Services interview process are One-on-one Round, HR and Resume Shortlist.
How to prepare for Sutherland Global Services Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Sutherland Global Services. The most common topics and skills that interviewers at Sutherland Global Services expect are Customer Service, customer support, International Voice Process, voice process and international bpo.
What are the top questions asked in Sutherland Global Services Customer Service Associate interview?

Some of the top questions asked at the Sutherland Global Services Customer Service Associate interview -

  1. Your preferred game and how to play...read more
  2. Talk about any topic for 1 minu...read more
  3. What you know about Sutherland Global Servic...read more
How long is the Sutherland Global Services Customer Service Associate interview process?

The duration of Sutherland Global Services Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

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Sutherland Global Services Customer Service Associate Interview Process

based on 37 interviews

4 Interview rounds

  • One-on-one Round
  • HR Round
  • Aptitude Test Round
  • Personal Interview1 Round
View more
Join Sutherland Global Services We are a digital transformation company. We make digital 𝐡𝐮𝐦𝐚𝐧™
Sutherland Global Services Customer Service Associate Salary
based on 1.6k salaries
₹1 L/yr - ₹5.5 L/yr
At par with the average Customer Service Associate Salary in India
View more details

Sutherland Global Services Customer Service Associate Reviews and Ratings

based on 359 reviews

3.5/5

Rating in categories

3.2

Skill development

3.2

Work-life balance

3.1

Salary

3.1

Job security

3.4

Company culture

2.8

Promotions

3.2

Work satisfaction

Explore 359 Reviews and Ratings
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