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195 Sutherland Global Services Jobs

Customer Service Associate |Voice and Blended |

0-2 years

₹ 2.75 - 4.75L/yr

Thane, Navi Mumbai

1 vacancy

Customer Service Associate |Voice and Blended |

Sutherland Global Services

posted 14d ago

Job Description

Dear Candidates,

Greetings from Sutherland,

This exciting opportunity is based in our Mumbai office. To ensure seamless collaboration, candidates residing within a designated travel boundary will be considered.

|| Urgent Hiring for International Voice and Chat Process ||


Location: Airoli-Navi Mumbai || Immediate Joiners ||

💠We are looking for Dynamic and Hard-working Customer Service Representative.

💠Kindly Make a Note:
Candidates who are based in Navi Mumbai and in Boundary and who is ready to work in night shift and 24 *7 Rotational Shift can only apply for a job.

💠Contact:
HR Namira- 8983201447(Call or WhatsApp)

💠Perks and benefits:
◾Robust benefits package+net salary
◾Lucrative incentives
◾Travel Allowance
◾Quarterly Incentives
◾Overtime Bonus (Subject to different departments).
◾Comprehensive Medical Insurance
◾Accident Insurance.
◾PF

💠 Responsibilities.
◾Handle Inbound calls.
◾Provide accurate information and resolutions to customers in a timely manner.
◾Resolving product/service issues, troubleshooting problems, and providing ongoing technical assistance to customers.
◾Build and maintain positive relationships with customers by providing excellent service.
◾Follow up with customers to ensure their queries are resolved to their satisfaction.
◾Collaborate with colleagues to improve processes and enhance the overall customer experience.

💠 Skills:
◾ 0-6 months of any experience can apply.
◾ Excellent Phone etiquette and excellent verbal, written and interpersonal skills.
◾ Ability to multitask, organize and prioritize work.
◾ Need Excellent Communication skills.

💠 Qualifications:
◾ HSC Fresher can apply with excellent communication skills.
◾ Graduate Freshers can apply.
◾ We are not hiring Pursuing Candidates.

💠Salary & Shift Timings:
◾ 18000 to 28000
◾ Travelling Allowance-1750 drop at night.
◾ Performance Incentives 0-2750

💠Location:
◾Within Central line [Sion to Dombivli] Harbour line [Wadala to Panvel].
◾Some specified railway stations have a cut off of 1.5 kilometers Panvel, ◾Kalyan and Dadar station.
◾Only candidates residing within the designated travel boundaries can apply

💠Email your Cv at:
namirajaved.fansupkar@sutherlandglobal.com



Employment Type: Full Time, Permanent

Read full job description

Sutherland Global Services Interview Questions & Tips

Prepare for Sutherland Global Services Customer Service Associate roles with real interview advice

Top Sutherland Global Services Customer Service Associate Interview Questions

Q1. What will you do if you were given 1 millions in amount in your hand. How will you spend it?
Q2. How to find issues in Ram related to trouble shooting
Q3. Your preferred game and how to play it
View all 112 questions

What people at Sutherland Global Services are saying

3.6
 Rating based on 357 Customer Service Associate reviews

Likes

Company culture

  • Skill development - Good
  • +1 more
Dislikes

Manager giving to much of pressure and there are targeting the person to make them relieving tha job not all managers some of theme like that . If the person is favour to them they always support them even though they made a mistake

  • Job security - Bad
  • +2 more
Read 357 Customer Service Associate reviews

Customer Service Associate salary at Sutherland Global Services

reported by 1.6k employees
₹1 L/yr - ₹5.5 L/yr
At par with the average Customer Service Associate Salary in India
View more details

What Sutherland Global Services employees are saying about work life

based on 7k employees
62%
50%
65%
54%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Sutherland Global Services Benefits

Submitted by Company
Worklife Balance
Perks & Bonuses
Employees Allowance
Paid Vacation
Food Vouchers
Health insurance
Submitted by Employees
Free Transport
Cafeteria
Job Training
Health Insurance
Team Outings
Soft Skill Training +6 more
View more benefits

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Sutherland Global Services Thane Office Location

View all
Thane Office
Sutherland Global Services, Road Number 9, C-2 Wagle Industrial Estate, Padwal Nagar, Thane West Thane
Maharashtra 400604

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