International Customer Support( voice)

Job description

Greetings from Trigent Software!!

Role: Customer Service (Voice - International)

Mode of Work: Work from Office

Experience : Min-0.6yrs - 2yrs)

Location: Bengaluru

Working Days: 5 days

Shift: US Rotational (Night Shift)

Qualification: Any Graduate

Salary : 3LPA Max( 20,500 In hand salary per month)

Notice : Only Immediate.

Roles and Responsibilities:

* In Learning Operations you will managing learning solutions, including activities such as registration, vendor management, product support, learning management system.

* You will be taking client delivery information such as course identification, dates, venue, capacity, preferred resources and obtaining suitable information to publish a class schedule within a stated calendar period. Class schedules are typically published on client systems (Learning Management Systems) Goes beyond immediate requests and activities to ensure both own and related tasks are completed.

• Update client applications accurately and quickly in accordance with the appropriate User Guides. • Ensure assigned tasks are completed accurately in timely fashion.
• Ensure and maintain the security and confidentiality of client data, What are we looking for? •Adaptable and flexible •Ability to perform under pressure
• Problem-solving skills •Detail orientation
• Ability to establish strong client relationship •
• Knowledge of Learning Processes.
• Strong command on written and verbal English language • Knowledge of MS Office/Excel Skills would be a plus
• Knowledge of SuccessFactors would be a plus
• Bachelors degree (Any discipline)

"Essentials : • 0.6- 2 yrs. business experience with Learning background

Desirable: • Exposure to BPO industry "

• Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts •Actively Participate in team activities & Organizational initiatives •"• Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. • Resilient and able to work under pressure • Organization & prioritisation skills to deliver as per deadlines • Attention to detail & quality driven in communications and all system transactions • Demonstrate high levels of confidentiality • Team Work & collaboration • Multi-cultural awareness • Flexibile to work in Shifts" - Shift timings Flexible shifts(US 430 PM IST/5:30 PM/7:30 PM) Employee will be assigned any one of the shift and rotational. Should be okay to work from office Work location - Bangalore

Preferred candidate profile:

* Candidate with excellent communication

Perks and Benefits

* 2-way Free Cab Facility

**looking only for immediate joiners**

For More Details Contact HR Sujath Ali @7680048497 {call or WhatsApp} or email your resume to sujath_a@trigent.com

Regards

HR Sujath Ali

Trigent Software

7680048497

sujath_a@trigent.com