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Genpact Customer Service Associate Interview Questions and Answers

Updated 22 Sep 2023

Genpact Customer Service Associate Interview Experiences

4 interviews found

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Introduction What is your Memorable day Speak something about your college days in hindi Are you comfortable with night shift What is your salary expectation.
Round 3 - System test 

(1 Question)

  • Q1. Verbal questions Communication skills testing

I applied via Naukri.com and was interviewed in Mar 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Everything was great. Not much hard.

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep well prepared with your communication skills. It will let you to open the doors.

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?

I applied via Recruitment Consultant and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They were random questions to check communication skills

Interview Preparation Tips

Interview preparation tips for other job seekers - For first timers interview may seem to be a tough part to clear but only thing I would suggest don't get nervous and be on point for very questions asked

I applied via Campus Placement and was interviewed before Jan 2020. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Talk about yourself
  • Q2. Where do you see yourself in 5 years
  • Q3. What is you motto of joining our company
  • Q4. Would you be comfortable doing all shifts

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be punctual and on time for the interview. Please address your seniors. Please always be polite and formal. Set yourself high standards. Please maintain them. Never stop learning and adopting. Learn new things.

Genpact interview questions for designations

 Customer Service

 (3)

 Customer Associate

 (1)

 Customer Service Executive

 (15)

 Customer Service Advisor

 (1)

 Customer Support Associate

 (3)

 Customer Care Associate

 (1)

 Customer Service Officer

 (1)

 Senior Customer Service Executive

 (1)

Customer Service Associate Jobs at Genpact

View all

Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed in Jan 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Questions were asked from my technology and regarding my current project like how we implemented the jobs, what is the approach we are following

Interview Preparation Tips

Interview preparation tips for other job seekers - It is wonderful experience. The interviewer is very cool, given enough time to express myself.

I applied via Naukri.com and was interviewed in Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. I was asked questions related to linux and ansible

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident on what u r telling ,don't guess during interview, if u don't know anything then tell me that u have not worked kn that

I applied via Referral and was interviewed before Jan 2021. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Previous work related queries

Interview Preparation Tips

Interview preparation tips for other job seekers - Please prepares office and sap

I applied via Campus Placement and was interviewed before Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare for general questions about yourself, IT industry, digital transformation

I appeared for an interview in Apr 2020.

Interview Questionnaire 

2 Questions

  • Q1. Same questions like how do you see yourself down the line 5 years.
  • Q2. Hobbies, Giving topic and need to speak for next 2 minutes.

Interview Preparation Tips

Interview preparation tips for other job seekers - The companies are hiring employees not machines correct. So the person taking interview should have conversation. I agree relating to process it is required but on the other hand some random conversation should also be initiated. And in this random conversation the interviewer should judge the candidate thought process and his ability to judge and go beyond the limits. And also please this is my personal request allow the candidates to ask questions on salary and other benefits because later it happens the candidate is not provided clear details and gets trapped. This create negative impact on the Companies image.

Interview Questionnaire 

4 Questions

  • Q1. Tell me about yourself
  • Q2. Rolls and responsibilities your previous company
  • Ans. 

    Managed client relationships, led project teams, and developed strategic plans.

    • Managed client relationships to ensure satisfaction and retention

    • Led project teams to successful completion within budget and timeline

    • Developed strategic plans to drive business growth and achieve goals

  • Answered by AI
  • Q3. Why your leaving the old Organisation
  • Q4. How much ctc yours expecting
  • Ans. 

    I am expecting a competitive salary based on my experience, skills, and the market standards.

    • I am looking for a salary that reflects my years of experience and expertise in the field.

    • I have researched the market rates for Senior Associates in similar roles and industries.

    • I am open to negotiation based on the overall compensation package offered by the company.

    • I am looking for a salary that aligns with my career goals a...

  • Answered by AI

Genpact Interview FAQs

How many rounds are there in Genpact Customer Service Associate interview?
Genpact interview process usually has 3 rounds. The most common rounds in the Genpact interview process are Resume Shortlist and One-on-one Round.
How to prepare for Genpact Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Genpact. The most common topics and skills that interviewers at Genpact expect are Customer Service, Operations, Professional Services, Communication Skills and Customer Centric.
What are the top questions asked in Genpact Customer Service Associate interview?

Some of the top questions asked at the Genpact Customer Service Associate interview -

  1. They were random questions to check communication ski...read more
  2. Everything was great. Not much ha...read more
  3. Verbal questions Communication skills test...read more

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Genpact Customer Service Associate Interview Process

based on 10 interviews

1 Interview rounds

  • HR Round
View more
Genpact Customer Service Associate Salary
based on 94 salaries
₹1.5 L/yr - ₹4.7 L/yr
17% more than the average Customer Service Associate Salary in India
View more details

Genpact Customer Service Associate Reviews and Ratings

based on 23 reviews

3.5/5

Rating in categories

3.6

Skill development

3.2

Work-life balance

3.6

Salary

3.9

Job security

3.4

Company culture

3.4

Promotions

3.3

Work satisfaction

Explore 23 Reviews and Ratings
Processs Associate - Customer Service

Hyderabad / Secunderabad

0-1 Yrs

Not Disclosed

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