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Genpact Customer Service Associate Interview Questions and Answers

Updated 22 Sep 2023

Genpact Customer Service Associate Interview Experiences

4 interviews found

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Introduction What is your Memorable day Speak something about your college days in hindi Are you comfortable with night shift What is your salary expectation.
Round 3 - System test 

(1 Question)

  • Q1. Verbal questions Communication skills testing

I applied via Naukri.com and was interviewed in Mar 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Everything was great. Not much hard.

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep well prepared with your communication skills. It will let you to open the doors.

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?

I applied via Recruitment Consultant and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They were random questions to check communication skills

Interview Preparation Tips

Interview preparation tips for other job seekers - For first timers interview may seem to be a tough part to clear but only thing I would suggest don't get nervous and be on point for very questions asked

I applied via Campus Placement and was interviewed before Jan 2020. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Talk about yourself
  • Q2. Where do you see yourself in 5 years
  • Q3. What is you motto of joining our company
  • Q4. Would you be comfortable doing all shifts

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be punctual and on time for the interview. Please address your seniors. Please always be polite and formal. Set yourself high standards. Please maintain them. Never stop learning and adopting. Learn new things.

Genpact interview questions for designations

 Customer Service

 (3)

 Customer Associate

 (1)

 Customer Service Executive

 (15)

 Customer Service Advisor

 (1)

 Customer Support Associate

 (3)

 Customer Care Associate

 (1)

 Customer Service Officer

 (1)

 Senior Customer Service Executive

 (1)

Customer Service Associate Jobs at Genpact

View all

Interview questions from similar companies

I applied via Walk-in and was interviewed before May 2019. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About yr self, dream, why choose company, happy moment in your life, inspiration person, Apitutude test

Interview Preparation Tips

Interview preparation tips for other job seekers - Really amazing experience, I working with Infosys last 18 month I learned different different training ,team work process knowledge and other skills I am proud be part of Infosys.

I applied via Walk-in and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

No

Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Check all the review and think accordingly.

I applied via Walk-in and was interviewed before Jun 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me u self and role model
  • Q2. Im shalini from warangal, I completed my studies and I am a fresher

Interview Preparation Tips

Interview preparation tips for other job seekers - Interduce my self

I applied via Recruitment Consultant and was interviewed before Jan 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Are you willing to work in night shift continious and ready to accept new challenges?

Interview Preparation Tips

Interview preparation tips for other job seekers - This interview was more so over a test for my willingness rather then academic questions and my skills test. The interviewer was more interested and keen to know if I can handle pressure and manage myself in night shift , the questions were more into "what if I don't get the the things I expect from the company and how I handle the situation", the expected answer from me was to built confidence and take things positively even if the things are not rolling according to my wish , all over the interview was more into my stress test than my academic test or my goal test , I managed to impress the host and yeh !!!!! The response was you are selected.

I applied via Naukri.com and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Self and past experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Best Interview and politeness

I applied via Walk-in and was interviewed before Feb 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Self introduction
  • Q2. Any of 1 topic and why do you want to work in Wipro
  • Q3. Tell about the Wipro company

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview will be easy but time taking will be taken there should be more patience to sit till they call us for the rounds

Genpact Interview FAQs

How many rounds are there in Genpact Customer Service Associate interview?
Genpact interview process usually has 3 rounds. The most common rounds in the Genpact interview process are Resume Shortlist and One-on-one Round.
How to prepare for Genpact Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Genpact. The most common topics and skills that interviewers at Genpact expect are Customer Service, Operations, Professional Services, Communication Skills and Customer Centric.
What are the top questions asked in Genpact Customer Service Associate interview?

Some of the top questions asked at the Genpact Customer Service Associate interview -

  1. They were random questions to check communication ski...read more
  2. Everything was great. Not much ha...read more
  3. Verbal questions Communication skills test...read more

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Genpact Customer Service Associate Interview Process

based on 10 interviews

1 Interview rounds

  • HR Round
View more
Genpact Customer Service Associate Salary
based on 94 salaries
₹1.5 L/yr - ₹4.7 L/yr
13% more than the average Customer Service Associate Salary in India
View more details

Genpact Customer Service Associate Reviews and Ratings

based on 23 reviews

3.5/5

Rating in categories

3.6

Skill development

3.2

Work-life balance

3.6

Salary

3.9

Job security

3.4

Company culture

3.4

Promotions

3.3

Work satisfaction

Explore 23 Reviews and Ratings
Processs Associate - Customer Service

Hyderabad / Secunderabad

0-1 Yrs

Not Disclosed

Process Associate - Customer Service

Gurgaon / Gurugram

0-3 Yrs

Not Disclosed

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