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Genpact Customer Service Associate Reviews

based on 22 reviews
Updated 11 Jan, 2025

Overall Rating

3.5/5
How AmbitionBox ratings work?

Category Ratings

3.9

Job Security

3.6

Salary & Benefits

3.6

Skill development

3.4

Promotions/Appraisal

3.3

Company culture

3.3

Work Satisfaction

3.2

Work-Life balance

Top Mentions in Genpact Customer Service Associate Reviews

22 reviews found

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People also ask about Genpact's Customer Service Associates

Is Genpact a good place to work for Customer Service Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.5 out of 5 from over 22 employee reviews, it's clear that most customer service associates have an average experience working at Genpact. Job Security holds the highest rating at 3.9, while work-life balance is rated the lowest amongst all factors at 3.2. Read reviews about job security and work-life balance on AmbitionBox.
Does Genpact pay their Customer Service Associates well?
According to AmbitionBox reviews, Genpact customer service associates rate their salary and benefits at 3.6 out of 5, based on 22 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Genpact's customer service associates salaries here and to read reviews specifically about salary and benefits at Genpact for customer service associates, click here.
How is the work culture at Genpact for Customer Service Associates?
Work culture at Genpact for customer service associates is rated 3.3 out of 5 by 22 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Genpact for customer service associates, click here.
How is the job security at Genpact for Customer Service Associates?
Based on 22 reviews on AmbitionBox, Genpact's customer service associates rate job security at 3.9 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Genpact for customer service associates, click here.

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Gender Based Ratings for Genpact Customer Service Associate

based on 21 reviews
2.7
Rated by 8 Women

Rated 3.7 for Job Security and 2.9 for Skill Development

women
3.9
Rated by 13 Men

Rated 4.3 for Salary & Benefits and 4.0 for Job Security

men

Working Days for Genpact Customer Service Associate

based on 22 reviews
Monday to Friday
43%
Rotational Shift
38%
Monday to Saturday
19%

Work Timings for Genpact Customer Service Associate

based on 22 reviews
Flexible timing
Strict (10am - 6pm)
Strict (5.30pm - 3.30am)
58%
11%
11%
20% employees reported other strict timings

Shift Timings for Genpact Customer Service Associate

based on 22 reviews
Day shift
Night shift
75%
25%

Business Travel for Genpact Customer Service Associate

based on 22 reviews
No travel
55%
Within city
28%
Within country
11%
International travel
6%
Genpact Customer Service Associate Salary
based on 90 salaries
β‚Ή1.4 L/yr - β‚Ή4.7 L/yr
12% more than the average Customer Service Associate Salary in India
View more details
cab
Office cab/shuttle
2 total responses
childCareBenefits
Child care facility
1 total response
healthInsurance
Health insurance
1 total response
softskill
Job/Soft skill training
2 total responses
+1 more benefit
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