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Sutherland Global Services Customer Service Executive Interview Questions, Process, and Tips

Updated 21 Jan 2025

Top Sutherland Global Services Customer Service Executive Interview Questions and Answers

View all 6 questions

Sutherland Global Services Customer Service Executive Interview Experiences

25 interviews found

I applied via Referral and was interviewed in Oct 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Mostly about your self

Interview Preparation Tips

Interview preparation tips for other job seekers - it took me like 2 weeks to complete the interview idk why they took so much of time

I applied via Walk-in and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What are component of todibleshooting
  • Ans. 

    Components of troubleshooting include identifying the problem, gathering information, analyzing the data, and implementing a solution.

    • Identifying the problem: Determine what is not working correctly

    • Gathering information: Collect data about the issue

    • Analyzing the data: Use the information to diagnose the problem

    • Implementing a solution: Take action to fix the problem

    • Examples: rebooting a device, checking for updates, res

  • Answered by AI
  • Q2. How to find issues in Ram related to trouble shooting
  • Ans. 

    To troubleshoot RAM issues, check for errors in system logs, run memory diagnostic tools, and test individual RAM modules.

    • Check system logs for any errors related to memory or RAM

    • Run memory diagnostic tools like Memtest86+ or Windows Memory Diagnostic

    • Test individual RAM modules by removing them one by one and checking if the issue persists

    • Check for physical damage or loose connections in RAM slots

    • Update BIOS and driver...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Must clear about the basic and technical requirements

Skills evaluated in this interview

Customer Service Executive Interview Questions Asked at Other Companies

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Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
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Q5. If you will get a call and customer is very frustrated and then h ... read more

Interview Questionnaire 

4 Questions

  • Q1. Tell me about yourself
  • Q2. Do you think that you are eligible for this job
  • Q3. How many years of experience do you have?
  • Q4. Why should i hire you for this job?

I applied via Walk-in and was interviewed before Sep 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me something about yourself
  • Q2. Where do you see yourself in next 5 years
Round 3 - Typing Test 

(1 Question)

  • Q1. Typing Speed test....

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep calm, believe in your self and give your best shot.

Sutherland Global Services interview questions for designations

 Customer Service Associate

 (31)

 Customer Service Representative

 (3)

 Customer Service Assistant

 (1)

 Senior Customer Service Associate

 (1)

 Non Voice Customer Service Executive

 (2)

 Customer Executive

 (3)

 Customer Care Executive

 (17)

 Customer Support Executive

 (10)

I applied via Campus Placement and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Improve your communication skills

Get interview-ready with Top Sutherland Global Services Interview Questions

What people are saying about Sutherland Global Services

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a sme
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How much can we ask for a SME role with 8 years of experience in Healthcare??
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Sutherland Global Services Interview FAQs

How many rounds are there in Sutherland Global Services Customer Service Executive interview?
Sutherland Global Services interview process usually has 2-3 rounds. The most common rounds in the Sutherland Global Services interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Sutherland Global Services Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Sutherland Global Services. The most common topics and skills that interviewers at Sutherland Global Services expect are Customer Service, Communication Skills, International Voice Process, international bpo and voice process.
What are the top questions asked in Sutherland Global Services Customer Service Executive interview?

Some of the top questions asked at the Sutherland Global Services Customer Service Executive interview -

  1. How to find issues in Ram related to trouble shoot...read more
  2. Write a email about customer face issue and involveme...read more
  3. Dif you fail in any cl...read more
How long is the Sutherland Global Services Customer Service Executive interview process?

The duration of Sutherland Global Services Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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Sutherland Global Services Customer Service Executive Interview Process

based on 21 interviews

3 Interview rounds

  • Resume Shortlist Round
  • HR Round - 1
  • HR Round - 2
View more
Join Sutherland Global Services We are a digital transformation company. We make digital 𝐡𝐮𝐦𝐚𝐧™
Sutherland Global Services Customer Service Executive Salary
based on 672 salaries
₹1.2 L/yr - ₹5 L/yr
At par with the average Customer Service Executive Salary in India
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Sutherland Global Services Customer Service Executive Reviews and Ratings

based on 184 reviews

3.6/5

Rating in categories

3.5

Skill development

3.4

Work-life balance

3.3

Salary

3.3

Job security

3.7

Company culture

3.2

Promotions

3.4

Work satisfaction

Explore 184 Reviews and Ratings
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