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Sutherland Global Services Customer Service Executive Interview Questions, Process, and Tips

Updated 21 Jan 2025

Top Sutherland Global Services Customer Service Executive Interview Questions and Answers

View all 6 questions

Sutherland Global Services Customer Service Executive Interview Experiences

25 interviews found

I applied via Naukri.com and was interviewed in Mar 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Communication skill

Round 3 - HR 

(24 Questions)

  • Q1. Tell me about your self
  • Ans. Hello, my name is saumya singh chauhan I am 20 years old I live h jhansi, uttar pradesh I am done my graduation in BA arts in English I am also done fashion designer I am a public speaker I do many show's in district and state level basically my show's are based for those people who are not happy with his life I am motivated them and give him a new way to live his life I have a 3 months job experience in trading Compa...
  • Answered Anonymously
  • Q2. How can we change the mentality of Indian's
  • Ans. Firstly we all are the Indians we all are belived in over ancient history and tradition But some traditional fath are not perfect we are remove them basically the new indian is over youth , then the youth are educated they now that what is rong and what is right The condition and mentality of India are automatically change
  • Answered Anonymously
  • Q3. What was your goals to future
  • Ans. I want to becom a very successful person My mother will proud me I want to educate those children who are not go for school for his economical conditions
  • Answered Anonymously
  • Q4. About your college life
  • Ans. My college life is very good I am a regular student my teacher loves me I am participate all the function in my college
  • Answered Anonymously
  • Q5. What was you favorite move and books
  • Ans. Now one is my favorite movie I like to see all types or move and I love to reads self improvement books
  • Answered Anonymously
  • Q6. What was your dreams in future
  • Ans. I want to build a Orphanage
  • Answered Anonymously
  • Q7. Why we hire you for over company
  • Ans. I am a fresher and a fresher learn all the things very easily and I am self motivated person I learn the thing very easily and do my work with great responsibility
  • Answered Anonymously
  • Q8. You are a fresher or a worker
  • Q9. Do you know about the company
  • Ans. No I am not know more about company
  • Answered Anonymously
  • Q10. Tell me about you number of people lead
  • Ans. I am a leader or child development organisation and I have lead 20 people
  • Answered Anonymously
  • Q11. What are you learn about your past experience
  • Ans. I have lear many things about my past experience first thing that I know very well that never give up life always give you a new change
  • Answered Anonymously
  • Q12. Tell me about your communication skill
  • Ans. My communication was god i am also interact with people i love to communicate with people
  • Answered Anonymously
  • Q13. Why you are join over company
  • Ans. I read the review of your company that was very god
  • Answered Anonymously
  • Q14. Can you get the job you sift to mumbai
  • Q15. Hiw much salary do you want
  • Ans. 3.5 or 4 lack per year
  • Answered Anonymously
  • Q16. What is your great strength and weakness
  • Ans. My strength is my self motivation i don't affered with the problems My weakness is some time I believe in rong people
  • Answered Anonymously
  • Q17. How would you rate yourself on a scale of 1 to 10
  • Q18. What is your biggest achievement
  • Q19. To contribute for the education for children with joining the organization of children education
  • Q20. Why are you looking for a change
  • Ans. I want to do some things new in my life who progress to me a better life
  • Answered Anonymously
  • Q21. For what post do you want
  • Ans. You give me any post to see my eligibility
  • Answered Anonymously
  • Q22. Who was your inspiration
  • Q23. Dif you fail in any class
  • Ans. 

    Yes, I failed in one class during my sophomore year of college.

    • I failed a statistics class due to struggling with the material and not seeking help early enough.

    • However, I retook the class the following semester and received an A.

    • This experience taught me the importance of seeking help when needed and not being afraid to ask questions.

  • Answered by AI
  • Q24. What type of to student in college and school
  • Ans. I am a good student in school and college
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Tell them true all about your self to the company don't hide anything tell them to all your failures and achievement company will hire you to you eligibility and your strength
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
-
Result
-

I applied via Walk-in and was interviewed in Dec 2024. There were 2 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. If fresher your introduction they will check your communication and your graduate or not if experienced they will check work responsibilities of your last job and communication but in hightech city sutherl...
  • Q2. Tell me something about yourself
  • Q3. Tell me about your college days
  • Q4. Tell me about ur best friend
Round 2 - Aptitude Test 

Its actually based on your voice actually they are hiring for international voice process so you need to have an idea of how international people speak in their language if you have experience in email writing and able to understand british english then its easy for you to clear

Interview Preparation Tips

Topics to prepare for Sutherland Global Services Customer Service Executive interview:
  • coomunication for confidence
  • prepare about your college days
  • learn about your best friend
Interview preparation tips for other job seekers - please be confident while you go for an interview please don't carry your resumes and documents in hand i have seen people keeping their resumes folded in thier barely without even having a stick file please keep it in file please its your document that present about your self i dont know how many people will see this but your first impression is last impression be confident communicate properly fluently before you go for an interview research about the hiring company and vacancy this is for gentle men when you go for any voice or non voice interviews please wear formal shoes they wont allow they will reject on the spot try to wear lite professional shirt and trouser i have seen in todays sutherland interview all the best

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. How will you handle the frustrated customer
  • Ans. 

    I will listen to their concerns, empathize with their frustration, apologize for the inconvenience, and work towards finding a solution.

    • Listen actively to understand the customer's issue

    • Empathize with their frustration and show understanding

    • Apologize for any inconvenience caused

    • Work towards finding a solution that satisfies the customer

  • Answered by AI
  • Q2. Write a email to manager for customer asking to talk with the manager?
  • Ans. 

    Email requesting customer to speak with manager

    • Address the email to the manager

    • Explain the reason for the customer's request to speak with the manager

    • Offer availability for the manager to speak with the customer

    • Provide contact information for the manager

    • Thank the customer for their understanding

  • Answered by AI
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
-
Result
-

I applied via Walk-in and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. How you're willing to work
  • Ans. 

    I am willing to work diligently, adapt to different situations, and go above and beyond to provide excellent customer service.

    • I am willing to work flexible hours to accommodate customer needs.

    • I am open to learning new skills and technologies to improve customer satisfaction.

    • I am committed to resolving customer issues in a timely and efficient manner.

    • I am willing to collaborate with team members to ensure a positive cus...

  • Answered by AI
  • Q2. Tell me about your self unique way
  • Ans. 

    I am a dedicated customer service executive with a passion for problem-solving and a knack for building strong relationships with clients.

    • I have over 5 years of experience in customer service roles, where I have honed my communication and conflict resolution skills.

    • I am known for my ability to remain calm under pressure and handle difficult situations with professionalism.

    • I believe in going above and beyond to ensure c...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Sutherland Global Services interview questions for designations

 Customer Service Associate

 (31)

 Customer Service Representative

 (3)

 Customer Service Assistant

 (1)

 Senior Customer Service Associate

 (1)

 Non Voice Customer Service Executive

 (2)

 Customer Executive

 (3)

 Customer Care Executive

 (17)

 Customer Support Executive

 (10)

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - Assignment 

Need to write essay about given topics

Round 2 - Group Discussion 

General topics like dream future

Round 3 - One-on-one 

(2 Questions)

  • Q1. Selft intro about u r self
  • Q2. Why should we hire u

Get interview-ready with Top Sutherland Global Services Interview Questions

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about you project
  • Ans. 

    I led a team to implement a new customer service software system to improve efficiency and customer satisfaction.

    • Managed project timeline and budget

    • Collaborated with IT department to customize software

    • Trained customer service team on new system

    • Conducted user testing and gathered feedback

    • Implemented system updates based on feedback

  • Answered by AI
  • Q2. Explain about your project
  • Ans. 

    Developed a customer feedback system to improve service quality

    • Implemented a survey tool to collect feedback from customers

    • Analyzed feedback data to identify areas for improvement

    • Collaborated with cross-functional teams to implement changes based on feedback

    • Measured customer satisfaction levels before and after implementation

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - the over all experience was good
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jun 2024. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Group Discussion 

About Last vacation trip

Round 3 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Why should I hire you
Round 4 - Assignment 

E-mail writing
Paragraph writing

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Question was talked about your previous experience?
  • Ans. I worked as a customer service executive for a company where I was responsible for handling inbound and outbound calls, resolving complaints, and verifying documents for KYC purposes. As a document verifier, I was responsible for ensuring that the documents submitted by customers were authentic and met the requirements of the company’s KYC policy. I used AI-OCR tools to verify documents, which helped me to efficiently ...
  • Answered Anonymously
  • Q2. For freshers talk about your favorite place to visit?
  • Ans. I am going to share with you my experiences of visiting different restaurants around the world. First, let me tell you about my visit to **Noma** in Copenhagen, Denmark. This restaurant is known for its innovative cuisine and has been awarded two Michelin stars. I was impressed by the unique dishes that were served, such as the "vegetable field" and the "seafood platter". The restaurant also has a beautiful interior d
  • Answered Anonymously
  • Q3. Write a email about customer face issue and involvement?
  • Ans. 

    Email addressing customer issues and involvement

    • Acknowledge the customer's issue and apologize for any inconvenience caused

    • Offer a solution or resolution to the problem

    • Encourage the customer to provide feedback or suggestions for improvement

    • Thank the customer for their patience and understanding

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Sutherland Global Services Customer Service Executive interview:
  • About the company
  • Scripts about places
  • Topic writing
  • Customer Handling
Interview preparation tips for other job seekers - Dressing professionally is important as it can help you feel confident and make a good first impression. Research the company’s dress code to learn more about their expectations.
Research the role and the company: Before going to the interview, try to acquire as much knowledge as possible about the role and the company. This can help you demonstrate your interest in the position and show that you are well-prepared.
Maintain polite behavior and confidence: During the interview, it’s important to maintain polite behavior and confidence. This can help you demonstrate your professionalism and preparedness.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Oct 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is bpo sector ?
  • Ans. 

    BPO sector refers to the business process outsourcing industry where companies outsource non-core business functions to third-party service providers.

    • BPO stands for Business Process Outsourcing.

    • Companies in the BPO sector provide services such as customer support, technical support, telemarketing, data entry, and back-office operations.

    • BPO companies help businesses focus on their core activities by handling routine tas...

  • Answered by AI
  • Q2. Mention your likes and dislikes.

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be honest and don't exaggerate yourself
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Aug 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Basic experience
Round 2 - One-on-one 

(2 Questions)

  • Q1. SMART Technic questions
  • Q2. Check for Smart technic
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - Group Discussion 

Topic was about college life

Round 2 - Aptitude Test 

Prepare basic aptitude

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare aptitude basics

What people are saying about Sutherland Global Services

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How much can we ask for a SME role with 8 years of experience in Healthcare??
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Sutherland Global Services Interview FAQs

How many rounds are there in Sutherland Global Services Customer Service Executive interview?
Sutherland Global Services interview process usually has 2-3 rounds. The most common rounds in the Sutherland Global Services interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Sutherland Global Services Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Sutherland Global Services. The most common topics and skills that interviewers at Sutherland Global Services expect are Customer Service, Communication Skills, International Voice Process, international bpo and voice process.
What are the top questions asked in Sutherland Global Services Customer Service Executive interview?

Some of the top questions asked at the Sutherland Global Services Customer Service Executive interview -

  1. How to find issues in Ram related to trouble shoot...read more
  2. Write a email about customer face issue and involveme...read more
  3. Dif you fail in any cl...read more
How long is the Sutherland Global Services Customer Service Executive interview process?

The duration of Sutherland Global Services Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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Sutherland Global Services Customer Service Executive Interview Process

based on 21 interviews

3 Interview rounds

  • Resume Shortlist Round
  • HR Round - 1
  • HR Round - 2
View more
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Sutherland Global Services Customer Service Executive Salary
based on 672 salaries
₹1.2 L/yr - ₹5 L/yr
At par with the average Customer Service Executive Salary in India
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Sutherland Global Services Customer Service Executive Reviews and Ratings

based on 184 reviews

3.6/5

Rating in categories

3.5

Skill development

3.4

Work-life balance

3.3

Salary

3.3

Job security

3.7

Company culture

3.2

Promotions

3.4

Work satisfaction

Explore 184 Reviews and Ratings
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