Sutherland Global Services
Wintac Interview Questions and Answers
Q1. How to find issues in Ram related to trouble shooting
To troubleshoot RAM issues, check for errors in system logs, run memory diagnostic tools, and test individual RAM modules.
Check system logs for any errors related to memory or RAM
Run memory diagnostic tools like Memtest86+ or Windows Memory Diagnostic
Test individual RAM modules by removing them one by one and checking if the issue persists
Check for physical damage or loose connections in RAM slots
Update BIOS and drivers to ensure compatibility with RAM
Check for overheating is...read more
Q2. Write a email about customer face issue and involvement?
Email addressing customer issues and involvement
Acknowledge the customer's issue and apologize for any inconvenience caused
Offer a solution or resolution to the problem
Encourage the customer to provide feedback or suggestions for improvement
Thank the customer for their patience and understanding
Q3. Dif you fail in any class
Yes, I failed in one class during my sophomore year of college.
I failed a statistics class due to struggling with the material and not seeking help early enough.
However, I retook the class the following semester and received an A.
This experience taught me the importance of seeking help when needed and not being afraid to ask questions.
Q4. What are component of todibleshooting
Components of troubleshooting include identifying the problem, gathering information, analyzing the data, and implementing a solution.
Identifying the problem: Determine what is not working correctly
Gathering information: Collect data about the issue
Analyzing the data: Use the information to diagnose the problem
Implementing a solution: Take action to fix the problem
Examples: rebooting a device, checking for updates, resetting settings
Q5. Write a email to manager for customer asking to talk with the manager?
Email requesting customer to speak with manager
Address the email to the manager
Explain the reason for the customer's request to speak with the manager
Offer availability for the manager to speak with the customer
Provide contact information for the manager
Thank the customer for their understanding
Q6. What is bpo sector ?
BPO sector refers to the business process outsourcing industry where companies outsource non-core business functions to third-party service providers.
BPO stands for Business Process Outsourcing.
Companies in the BPO sector provide services such as customer support, technical support, telemarketing, data entry, and back-office operations.
BPO companies help businesses focus on their core activities by handling routine tasks efficiently.
Examples of BPO companies include Accenture...read more
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